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Antioch Toyota - Service Center

Antioch, CA

4.6
53 Reviews

53 Reviews of Antioch Toyota - Service Center

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July 06, 2023

The most professional treatment I have ever received at a car dealership has been at Antioch Toyota. Well done! More

by SHAHRAM_YAZDANI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin in Service...top-notch writer
Jul 06, 2023 -

Antioch Toyota responded

Thank you for taking the time to leave a review regarding Kevien and our service department. We really appreciate the 5 stars.

July 06, 2023

I bought new light bulbs for rear lens on my truck but due to labor costs decided to do it myself. Apparently employee unscrewed them anyway but never tightened it again so it was ready to fall out. Also More

by PAT51CHENEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Lori Candelieri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Peralta
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 06, 2023 -

Antioch Toyota responded

Thank you for taking the time to leave a review. We do not have any records of working on the lights and it does not appear that we ever changed the cabin filter. Feel free to reach out to our customer relations manager if you wish to discuss this further.

July 06, 2023

Always clear on cost , how long it will take love this Dealship. Jonathan Carter is the best! More

by kathydpage
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Carter
Jul 06, 2023 -

Antioch Toyota responded

We really appreciate the 5Star review. We strive to keep our customer informed and up to date while their vehicle is here at the dealership. Happy to hear that Jon provided you with excellent service.

July 06, 2023

They wanted me to pay about $7500 in repairs for a car that is worth about $2000. I had to wait a long time, (30 minutes), for the shuttle and I wasn't brought home until about 1:45 after I got to the de More

by Corch
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
carlos arevalo
Jul 14, 2023 -

Antioch Toyota responded

We are sorry to hear your experience with us did not meet your expectations. When asked for an estimate on what needs to be fixed, we give complete details and estimate for you to review.

July 06, 2023

Its always a pleasure to work with Eddie and the rest of the service crew, they give great service. More

by COACHKDAD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eddie Hidalgo
Jul 06, 2023 -

Antioch Toyota responded

Thank you for the 5 Star review regarding Eddie and the service department. Providing excellent service is our top priority at Antioch Toyota. Thank you for being a loyal customer.

July 06, 2023

The dealership is very welcoming and friendly. Everyone is very nice and shows the best community service, would recommend anyone to come back! More

by olayorishina
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lori Candelieri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 06, 2023 -

Antioch Toyota responded

We really appreciate you taking the time to leave us such a nice review. We never get tired of seeing the 5 Stars!!

July 06, 2023

Oscar is always very friendly and very helpful. My maintenance was done fast. Carlos gave a call when everything was done. And Garry was there to drop me and pick me up. Great job! Thank you so muc More

by MARIABAZINET
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oscar, Carlos, Garry
Jul 14, 2023 -

Antioch Toyota responded

Thank you! We appreciate your business and you taking the time to share your positive experience.

March 09, 2020

Great service I really like the way they treat me at Antioch Toyota. Did a thorough examination and let me know the things that really needed to be taken care and More

by RodInBayArea
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eddie
January 20, 2020

I brought my Toyota RAV4 to Antioch Toyota center last week for oil change with good running condition I brought it home with tow truck 😡 they told me need to replace oil pan because oil drain plug is lo More

by Jerry
Recommend Dealer
No
Employees Worked With
Lori Candelieri
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 24, 2020 -

Antioch Toyota responded

Thank you for taking the time to write your review. We apologize that we didn't have the resolution you were looking for. As we reviewed with you, when an individual performs their own oil changes we always recommend that they follow the Toyota guidelines. As this was the first time seeing the vehicle and reviewing the R.O. history we informed you it had not been done correctly and gave you the two option of replacing the oil pan or towing as it was not safe to drive. You declined the replacement. While we make every attempt to meet our customer expectations unfortunately, we were not able to do that for you.

September 14, 2019

Excellent Service & Parts Departments The Parts Manager, Robert, and Eddie in Service were so very helpful, professional and polite. They quickly searched for a hard to find part, managed More

by deborah
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Other Employees : Robert and Paul in Parts and Eddie in Service
...
5