Antonino Acura - Service Center

I have always been impressed with all of the employess at Antonino Acura. They are all curteous, friendly and nice people. I like the new upgrades to the customer waiting area as well with the new sofas and Antonino Acura. They are all curteous, friendly and nice people. I like the new upgrades to the customer waiting area as well with the new sofas and the complimentary items to eat. It's a nice touch, especially if you happen to have a child with you. My service was also quite quick and I was out in no time flat! More

I have taken my Acura in for service here for years but I have finally had it. The last few times dealing with the service department has been frustrating. In a previous vist they had performed service tha have finally had it. The last few times dealing with the service department has been frustrating. In a previous vist they had performed service that I had not requested. They also recommeded additional service that they had already performed on a previous visit. I asked them if anyone had actually inspected my car because if they had the would have known that this :recommended" work was unnecessary. They explained that they had "innocently: been looking at the wrong vehicle in their computer system. When they finally figured out how to operate their computer system they found out that some of the work that they had performed on my car that day had already been done so they credited me for some of unecessary service. So I let this one slide. However, last week I brought my car in for a basic service/oil change and while waiting on the service overheard what appeared to be the general manager telling the service personnel that he did not care what it took but he needed them to immediately prep a new car for pickup because the buyer was coming in shortly. When I was called up to the counter to pick up my car I was informed that they had performed the basic service but were unable to wash the car because their drains were clogged. I knew this was a lie because I had just overheard the manager talking to them. When I got out to my car I found out that their vacuum must also have been broken because the car had not been vacummed either. In starting up my vehicle I checked the tire pressures and found that they had not checked either because I had a couple of tires that were a little low whic hshoudl have been corrected as part of the service. Now I am wondering if they even changed the oil at all. And all this for $35. Never again. I'm taking my vehicle elsewhere i nthe future. More

Service was timely, courteous and professional. I will certainly return for service again in the very near future. Quality service at an affordable price, who could ask for anything more. certainly return for service again in the very near future. Quality service at an affordable price, who could ask for anything more. More

mike in service is fantastic, always goes above and beyond, and even drove his own car to my house to pick my car up for service. keep up the good work. beyond, and even drove his own car to my house to pick my car up for service. keep up the good work. More

Always accomodating and willing to work with the customer on price. We feel confident at Antonino Acura that they give quality service and recommendations about the vehicle. Always willing to work around t on price. We feel confident at Antonino Acura that they give quality service and recommendations about the vehicle. Always willing to work around the customer's schedule. More

Chris Madison described completely the work and costs that were to be performed. After completion of the basic service, he explained very clearly and professionally what additional service would be benef that were to be performed. After completion of the basic service, he explained very clearly and professionally what additional service would be beneficial for my TL. He is extremely pleasant & knowledgeable and a great pleasure to work with. More

Excellent service as always! Peter is extremely professional and thorough and makes good suggestions for preventative maintenance. Nice to finally find a service department I can trust. professional and thorough and makes good suggestions for preventative maintenance. Nice to finally find a service department I can trust. More

Cost for oil change ,tire rotation and front end allignment- $160.00 I feel the need to shop around no offers or coupons -would have made me feel more comfortable with staying with dealer - allignment- $160.00 I feel the need to shop around no offers or coupons -would have made me feel more comfortable with staying with dealer - if no specials why not go down my street (save on gas) to my neighborhood auto shop (who I trust) and have a previous service record with More

Overall the customer service was great and service to my vehicle was expedient. However, during my wait for my vehicle, I had a pair of $30.00 dollar sun glasses stolen that was sitting on the table on top vehicle was expedient. However, during my wait for my vehicle, I had a pair of $30.00 dollar sun glasses stolen that was sitting on the table on top of magazines. At the time I was the only customer in the area, but noticed there were mechanics and two people who appeared to work in the building walking back and forth. That was an unfortunate experience and was disappointed that a worker from this establishment would be okay with stealing a customer's personal belongins. I was accomodated with a $23 dollar credit for my next visit. More

Chris was outstanding. Even though the car was not ready as anticpated, he offerred a car to allow me to make my appointment. I was able to make the appointment and then returned the next day for my car. as anticpated, he offerred a car to allow me to make my appointment. I was able to make the appointment and then returned the next day for my car. Because of the problem from my last visit, Antonio Acura detailed my car at no charge. I had not planned on buying another Acura or using the dealership in the future. Since they were so accomodating this time, I have changed my mind and will consider an Acura and Antonio in the future. More