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Antonino Acura - Service Center

Groton, CT

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80 Reviews

80 Reviews of Antonino Acura - Service Center

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June 15, 2011

MDX has done 180,000 miles and was in for an oil change and an oil pan gasket change Very good service, particularly liked the Keurig coffee and the muffins! More

by mikeickham
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris
June 10, 2011

Everyone was friendly and helpful. I was especially pleased with their attention to detail and responsiveness when I asked them to thoroughly check out the suspension, as we had been overseas for sever More

by fawcettmj
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service Department
April 18, 2011

I have been working with Antonino since 1987, when I purchased my first Acura Legend. Subsequently, I purchased a 1997 RL, and then a 2010 TL. Throughout this period of time I have found that the rela More

by raybjoh
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike and Bryan in Service, Skip and Randy in Parts
Apr 19, 2011 -

Antonino Acura responded

Dr. Johnson on behalf of all us here at Antonino Acura, we would like to thank you first for taking the time out to write such a great honest review about the staff here, second We want to say thank you for your loyalty and appreciation. We strive to please our customers to the utmost degree possible, as you said in your review our relationship with our customers doesn’t end with the purchase of the vehicle, We are here to exceed our customers needs as they present themselves at any level whether it be in Sales, Service and/or Parts. Lillian Cruz / Customer Service Manager

March 24, 2011

I went to this shop to diagnose a Mitsubishi. The diagnosis is a thorough one and the technician is awesomely professional. He knows the car like the back of his hands. Thus the work is very efficien More

by serbj
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Adam
February 11, 2011

I have used this dealership twice in the last few weeks. I am very pleased with the quality of service, the proffesional courtesy and respect that was extended to me. Hopfully I will be returning when the More

by rhillyer12
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service writer
February 11, 2011

I was very satisfied with the interface with service rep Brian and the work preformed on my 2005 MDX. I was not happy with the price for replacement of the torque converter. This is a problem that exists wi More

by brrose
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian & Adam
January 31, 2011

no me atreveria a recomendar este dealer a nadie ya que no me atreveria a recomendar este dealer a nadie ya que he tenido mas de una mala experiencia con los servicios que se supone me provean y no lo han More

by kirsis1572
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
no lo se
Feb 14, 2011 -

Antonino Acura responded

Nosotros, como un concesionario ha intentado todo lo posible para proporcionar asistencia con estos temas a los clientes, incluso fuimos al fabricante para su asistencia en este asunto, pero se les dijo que por ellos las cuestiones que el cliente estaba viviendo no era algo que estaba cubierto por su garantía. Lamentamos que el cliente no está satisfecho con su experiencia en nuestra representación, pero seguiremos trabajando para nuestra mayor medida para proporcionar la mejor experiencia de cliente para cada cliente que entra en nuestra representación.

Feb 15, 2011 -

Antonino Acura responded

Translation:We as a dealership have tried everything we could to provide assistance with this customers issues, we even went to the manufacturer for assistance in this matter but were told by them that the issues the customer was experiencing was not something that was covered by their warranty. We regret that the customer isn’t pleased with his/her experience at our dealership, but we will continue to work to our fullest extent to provide the best customer experience to every customer that walks in our dealership.

January 31, 2011

Wow ! made a comment (complaint ) this morning -got a call at noon and here it is 3:00 and my issue with service is rectified I feel like a V.I.P. as I should - not just a nobody who bought a car and t More

by tsmolen
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pete,Mike L.,Skip and Adam
January 26, 2011

Mike in service was great. very informative. Martin in sales allowed me to drive an mdx that we will be looking at in the future. Both men are assets in this dealership. I had the mdx all day and got a More

by rosafab5
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike (service), Martin (sales)
January 24, 2011

Service team at Antonino was professional, courteous, and very accomodating. The sales team was also very helpful by providing pricing information about specific vehicles currently in stock and ready for de More

by aaron125
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Fedikovich, Sean Sutton and Marvin Peterson
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