Antwerpen Hyundai of Clarksville

First of all, I gave Quality of Work a 5 because they have great people in the service department. I've never had an issue there. Or at least they did until JB started switching people around or gettin have great people in the service department. I've never had an issue there. Or at least they did until JB started switching people around or getting rid of them.... But I had originally been dealing with Dwayne Smallwood as my sales rep. In the meantime, JB Burnette, the General Manager got involved, not sure why because I was still test driving cars before deciding on what I wanted for sure yet. But JB kept pushing for me to get the fully equipped 2012 Azera that he had. But I had no problem with Dwayne Smallwood as a sales rep. On the other hand, I did with JB Burnette! He has a lot to learn about the meaning of the word "deal" and what giving someone your word means, or coming to terms to make a deal... I thought at least three times he and I had come to terms on a 2012 fully loaded Azera in his showroom. But boy was I totally wrong! As it turns out, they had the Azera a month, maybe a little over it. And each time I went in there, he kept promising that he was going to make me a deal on that car and I would not be leaving without it. He liked me....yeah, right.... Well, on June 2nd, 2012 I went in and he promised me that I was not going to be able to turn down the deal this time, because he said I still have your car here and I said yes you do, its been over a month now and its still here and we finally came to terms (OR so I thought) and I was so excited that I was finally done and getting this car to take home that day! The game playing wore me out! And no need for it either. I told him that I don't want a payment over $500 and he said, okay, how about $499.99 and I know he was joking then, but he promised me that he meant it in me leaving with this car that day. And I had plenty of witnesses that heard all this as well. Then he said where would you like to feel comfortable in being and what was the payment in your other car and I told him. I figured that my new car would cost more a month, but not what he wanted. I saw no deal here.... In fact, he was so sure that he had it taken out of the showroom and prepped and my tags were going to be put on the car. Only when I got to the last paper to sign at financing, he tried to sneak in a payment that we did not agree on! In fact, the payment that he wanted originally!!!! I told him nothing more than $500 and it turned out to be $526 and that may sound like not much of a difference, but it was not what we agreed on and he did not think that I would walk since it was only that much more a month. And, since the car was practically ready to drive away that I would go along with it. WRONG!!!! Apparently you cannot make a deal with someone who says "agreed" then keeps changing it! This was an exhausting time to say the least! I was horrified....and tell everyone of my experience. And there were customers in there that heard it as well and left, they said, they don't need to be treated like that, and when they found out that I had been a loyal customer for almost 8 years and talked down to like that, they could not believe it. And one woman told me, well, get hold of Jack, maybe he will say yes and no games! JB really has no experience for this position, and certainly no tact, nor professionalism at all. He really needs to go to a customer service class as well. He certainly is not a good example of the dealership. My first experience in 2005 could not have gone better or smoother or quicker! I kept waiting for the other shoe to drop after that deal, but it went great! I was over the moon and gave the highest ratings for the dealership too! But I went to walk out over this with JB and he called me over to his counter, where his sales people were standing and he said to me, "I don't know what you "think" you heard, but that is not what I said" - I think he wanted an audience or witnesses, to look like an important person in front of his crew. But I was not buying it. First of all, learn some tact and class buddy! You NEVER treat a customer like that, and, especially one that was totally loyal to you for almost 8 years right down to the windshield wipers! And I had been there longer than he has been. How dare he think he can talk to me like that! Or any customer, or potential customer! JB also yelled across the shop to someone and openly asked, will her car pass inspection! I said, well if it does not, its your all's fault! It's always been cared for here only! I kept my maintenance up on it as scheduled, if not ahead of time and my car had no dings, dents or scratches on it at all. In fact, the gloss and shine and pin striping still looked brand new as well as the leather interior. He was so tacky! I was told he is 24 or 25 years old and holding a position like this only after a few months of being a sales rep.????? Really? Needless to say, I immediately walked out on 6/02/12 and wrote Michael Antwerpen (Jack Antwerpen's son) and emailed on 6/03/12 and resent it on on 6/04/12 just because I was not sure that it went thru the first time. And, then I mailed a hard copy of the complaint to Michael Antwerpen on 6/19/12 and today is 7/09/12 and have yet to hear back from him either! So, I guess he is not caring at all about this..so this just shows his lack of concern about losing a customer too! I guess car sales are better than I thought if you have no fear in turning people away, right? Oh by the way, here is a big one too, when I did go to another place to buy my car, I was in the showroom and heard a lady say not only to me, but someone else that she and JB are good friends, only he does not give deals, so she did not buy her car from him, or even go to Clarksville to find out. In fact, she bought one from where I was right then and there! So, now, does this say something too? Food for thought: I guess what goes around, does comes around....Because if you treat people like crap or like they don't matter, people won't come again..... But I will NEVER darken the doorsteps of Antwerpen Hyundai. And I informed Hyundai of it as well....and believe me, word of mouth does get around fast.... More

I had a very frustrating and terrible experience with this dealership. I was in search of a new car and did not had much time since I was in the process of moving. I was looking for a hyundai dealer and this dealership. I was in search of a new car and did not had much time since I was in the process of moving. I was looking for a hyundai dealer and went there after reading some good reviews from this website. At the dealership, I was told to send some of my documents so that they could determine my quote, APR etc. So, I came back and sent the documents, but then did not hear from them for the next 5 days. Eventually, I called them and was told that I need to send the documents again because some figures were not readable on my papers. I was surprised because 5 days had passed and nobody bothered to inform me that I need to send the documents again. Anyways, I did send the documents again and then 3 more days passed but nobody gave me any feedback. So, I called them again and was told that they would have an answer for me if I call their finance department the next day. I was getting frustrated but decided to wait for next day. Next day, I called for that person named Paul in the Finance department and as expected could not reach him. The phone operator asked me if she could take the message. I left the message with her but never received the call back from their finance department or anyone. By now, I was fed up and had already wasted enough time. Luckily, I found another dealer who got me a car in the space of 24 hours. If you are indeed looking for hyundai, I would suggest you to look for other dealers in the area who would have better customer service. You would be wasting your time here, unless you are a very attractive buyer. More