Antwerpen Hyundai of Clarksville

Love this dealership, has always pleased me with everything that I needed, Thank you for great service!!! everything that I needed, Thank you for great service!!! More

I am writing this review after an incredibly frustrating experience with Antwerpen Clarksville Hyundai/Genesis. After deciding to transition from being a loyal Mercedes Benz owner for over two decades, I th experience with Antwerpen Clarksville Hyundai/Genesis. After deciding to transition from being a loyal Mercedes Benz owner for over two decades, I thought I'd give Genesis a try and purchased a 2022 Genesis GV-70. This was, regrettably, a decision I've come to regret deeply. Recently, I paid a substantial amount for a map update on my vehicle. Unfortunately, following the update, none of my connected services worked. One would expect an immediate and thorough response to such a serious issue from a car dealership of this stature, but the reality was starkly different. I spent an agonizing 34 minutes on hold, waiting to speak with a service representative to come back and address the issue, to no avail. This kind of customer service is incredibly disappointing, especially for someone coming from a Mercedes Benz background where the service has always been white-glove and top-notch. The Antwerpen tagline "Jack Says Yes" seems to ring true only when it comes to taking your money. Once you've parted with your hard-earned cash, it appears "Jack Says No" to providing the quality service that the customer has paid for. The difference between the promised service and the actual service was night and day. I was hoping for the same level of excellent service I received as a Mercedes Benz customer at Antwerpen Clarksville, but unfortunately, the service here is the opposite of white glove. My experience has been very disheartening, and I'm left questioning my decision to switch brands. My advice to anyone considering purchasing a vehicle here would be to proceed with caution. In my experience, the quality of customer service after your purchase may not live up to your expectations or the price you pay. More

Charles greeted my daughter and I as we were looking at Venue’s. Decided on Kona. He was professional, personable and knowledgeable. I have texted him since I bought the car and received quick response!! Venue’s. Decided on Kona. He was professional, personable and knowledgeable. I have texted him since I bought the car and received quick response!! More

Excellent service. Everything was ready when we arrived. Charles was very knowledgeable. We were in and out in less than 3 hours. Dealership was willing to honor price Everything was ready when we arrived. Charles was very knowledgeable. We were in and out in less than 3 hours. Dealership was willing to honor price on Hyundai’s national site. More

Every staff was very kindness and the lounge was very clean. First of all I’ve satisfied about they take care of my car keeps good condition. clean. First of all I’ve satisfied about they take care of my car keeps good condition. More

Jasmine worked with me to keep me updated every step of the way. Very friendly and professional. They also helped me with getting my damages covered through warranty! 10/10 customer service. the way. Very friendly and professional. They also helped me with getting my damages covered through warranty! 10/10 customer service. More

I had a great experience at this dealership. The staff was very professional and helpful. I'm very happy with my Hyundai. If you come to this dealership, make sure you ask for Charles! He was fr The staff was very professional and helpful. I'm very happy with my Hyundai. If you come to this dealership, make sure you ask for Charles! He was friendly, helpful, and made sure I got the car I was looking for. More

Kind fast and professional are the words I would use to describe this dealership team. describe this dealership team. More

This dealership has a comfortable waiting area and prompt service. I plan to keep coming here. service. I plan to keep coming here. More

I had a great experience. Called in what I wanted and showed up to find everything ready to test drive and buy. Great service! Called in what I wanted and showed up to find everything ready to test drive and buy. Great service! More