Antwerpen Hyundai of Clarksville

Let me say first that I am a return customer who purchased a car from Antwerpen Hyundai Clarksville in 2012. I visited Antwerpen Hyundai Clarksville on Saturday 9/11/2021 to test drive a 2021 Hyund purchased a car from Antwerpen Hyundai Clarksville in 2012. I visited Antwerpen Hyundai Clarksville on Saturday 9/11/2021 to test drive a 2021 Hyundai Sonata. I explained that I was looking to do a cash purchase and that my financing was already in place. I had done quite a bit of internet research on this dealership's website as well as making in person visits to the lot during the previous week and again on the day of the test drive. I was very careful in documenting the VIN numbers and the costs displayed on the stickers as well as on the web site information and costs for several vehicles. I asked specifically why then sticker price online was higher than the advertised "Jack Says YES" prices on their website. I was told that the "Jack says YES" prices would have to include all of the dealer incentives for being a first responder, first time college student and active military personnel discounts. I asked how someone could possibly be all three of those things at the same time but was only met with blank stares and stammers and was never given a straight answer. My wife and I test drove a used 2021 Sonata demo car with several hundred miles on it. The car was filthy on the interior, there was some type of crud on the steering wheel and the interior of the windows were so covered with dirt and film, that I believed someone must be smoking in it. The car also had at least one very noticeable paint chip in the hood. The salesperson apologized for the condition of the vehicle and advised that his manager had been using the car for personal use and as a test demo. We completed the test drive and came back to talk about the price. To our surprise the salesperson ran the costs on the used demo that we had just driven. The total price was $31,974.24 included a $1295.00 option for aftermarket paint and fabric protection that we did not want nor did we request. When I asked why this option was added without our request , I was told "Oh yes, we just always add that to every sale we do here" I asked if he really expected me to buy this used/damaged demo as if it were a new vehicle. Once again I was met with blank stares and stammers and was told “yes”. I did not appreciate my experience on the showroom floor, so I thanked him for his time, took a picture of the sales sheet which included the vehicle cost and VIN number and left. There is an option to purchase the car online through Antwerpen Clarksville Hyundai Website. Around midnight that same night, I decided to go online and see if I could purchase the vehicle myself. I observed that you are required to click the 'purchase online' button, in order to be able to see the full window sticker with the pricing and VIN numbers. I did that and carefully checked several vehicles. I wanted to be sure that I was not attempting to purchase the used/damaged demo that I had driven the day before. That vehicle had a VIN# that ended with 8101. I began the purchase process for a different 2021 Sonata SEL with VIN number ending with 0759. I had physically viewed this vehicle in person on 09/11/2021 prior to the test drive. I specifically showed it to my wife and told her that this was this was the car I was interested in. I pointed out that it still had the shrink wrap and packing protection foam on the body panels, and that interior was still covered in plastic. I was given a final cost for this specific vehicle of $29,776. I checked the fine print to verify that this included dealer incentives, dealer fees, freight destination charges, DOC fees, tax, tag and title fees. I completed the transaction and received a notification that this price was valid through 09/18/2021. I decided to go to bed and to upload my photo ID, Proof of Insurance and Proof of Identity the next day. I also received text messages confirming the process. The next day I received a call from the salesperson I spoke to on the previous day. I told him that working with him "left a very bad taste in my mouth" and that I was not interested in dealing with him any longer. He made the excuse that the manager set the price on the previous day and that he had no control over that. He went on to say that they saw I had begun the purchase of the second vehicle the previous night and asked if I could come to the dealership to complete the process @ 1:30 pm on 09/12/2021. I reluctantly agreed and my wife and I drove to the dealership. I got there, sat down and immediately was told that the vehicle I had requested to purchase was the same vehicle that we had driven the day before. I said it absolutely was not. I explained that I knew exactly which VIN belonged to each vehicle, and that my purchase was for the Sonata with VIN# ending in 0759. Without checking or discussing with anyone else he immediately switched gears and said “well then there is a problem. That vehicle is not here. My manager took that car for personal use”. I replied “are you trying to tell me that that I saw this car yesterday, I put in a purchase agreement for it last night and somehow between 10:00 am and 1:30 pm the same manager who was driving the other demo, came into the dealership, didn’t check to see if there was a pending sale on the car, removed all the shipping protection from it and then immediately left the lot, essentially turning almost all of their 2021 new stock of new vehicles into used vehicles”. He said Yes. I got up and said I was leaving. He then said, my manager can knock $1000.00 off the price of the second car for a total price of price of $31,800.00, but only if I financed through them. I then spoke to the manager and said if I was not going to be given the price that I was presented for the online purchase I was leaving. He said “there is no way I’ll sell you the car for that price”, I became angry and the conversation degenerated to becoming vulgar so I left. This was a disgusting experience! The blatant lies, bait and switch, attempts at high pressure financing demands and unwanted add on products/fees, would be laughable if it weren’t true. More

Tevin went above and beyond when helping me with my new Genesis. I was out of state and he stayed late to wait on me, got the paperwork covered that evening and I was driving back home the next morning. Al Genesis. I was out of state and he stayed late to wait on me, got the paperwork covered that evening and I was driving back home the next morning. Also made sure I was happy with everything and explained all the details of the purchase up front. More

I purchased a Brand New 2020 Hyundai Sonata Limited right off the showroom floor. I found Tevin on google from reviews and he made me feel just as special - he made my buying experience a breeze and was so w off the showroom floor. I found Tevin on google from reviews and he made me feel just as special - he made my buying experience a breeze and was so well at communication making sure all my bells and whistles were there. It was my first time buying my own car and it was a great experience at Antwerpen Hyundai of Clarksville working with him. Shout out to the best salesman Tevin he’s the best!!! Found a new friend !!! He goes out his way and gave me the best experience ask for him or reach out by email. Thank You ❤️I look forward to seeing him every service appointment I schedule. More

I bought my 2021 Genesis G70 through Tevin Roberts. This was my second time buying a G70 from Tevin. Tevin’s knowledge, friendliness, and fair pricing is unmatched! If your looking to buy a vehicle Tevin is was my second time buying a G70 from Tevin. Tevin’s knowledge, friendliness, and fair pricing is unmatched! If your looking to buy a vehicle Tevin is your guy! Both of my car buying experiences were 10/10! Thanks Tevin :) More

Tevin helped me purchase my Hyundai Azeri. He made my experience unforgettable. He was professional, respectful and very detailed oriented. I would recommend this dealership because of my experience. A f experience unforgettable. He was professional, respectful and very detailed oriented. I would recommend this dealership because of my experience. A few months later I went back to get my. daughter her first car. The entire staff was incredible. I give this dealership an A+ rating More

Antwerpen is the way to go! Tevin Roberts has the BEST customer service on this side of the east coast! Buying a car can be confusing and stressful, but his positive energy makes all of that go away! He i customer service on this side of the east coast! Buying a car can be confusing and stressful, but his positive energy makes all of that go away! He is kind hearted and upbeat and will have you laughing and loving life as you drive off in your new car. The complete opposite of most car salesman. I highly recommend buying a car from Antwerpen Hyundai…and be sure to ask for Tevin! More

The most pleasant car buying experience I’ve ever had, especially since the salesman tevin took care of me. Will forever go back to buying from him especially since the salesman tevin took care of me. Will forever go back to buying from him More

It was a fast, easy, and completely painless buying experience! After a few emails with Kim, it was clear that she was not just throwing out numbers to get me in the door and was being genuine. experience! After a few emails with Kim, it was clear that she was not just throwing out numbers to get me in the door and was being genuine. More

Why can't we give someone -stars? Horrible management. Manipulative tactics to rip customers off. I drove more than 200 miles to get to there dealership. Upon arrival, I meet my salesgirl KIM. What a Manipulative tactics to rip customers off. I drove more than 200 miles to get to there dealership. Upon arrival, I meet my salesgirl KIM. What a great person she is. Very polite, knowledgeable. The moment I requested to test a drive car, which I wanted to buy? Manager JOHNNY PARK came outside, greeted me, and asked me if I wanted to buy the car, other wise I can't test drive it. I told him, I drove that far to buy a car, not to meet him. He presented me with the #s. Everything was ok, except reconditioning fee. I told him what is that for? His answers were blah blah blah. I told him remove that fee, and I will buy the car subject to test drive. Johnny Park, replied was, Oh, Let me call my manager. He said, my manager said, you have to pay that fee. I told him, no way, I am paying that fee. Because, you are adding that to price to increase your profit. Instead doing something to earn my business. He did something amazing. He went and increase the price of his car on his website, as well as at Car Gurus. So, my advice to you, if you going there to buy BMW M4. Don't pay more than $49995. Because, that was the advertising price of that car on their website upon my arrival. No wonder, why I haven't seen any one at their dealership beside me. BE AWARE OF THEIR SCAM FEE to rip customers off. More

I want to thank Nicholas Choi for selling me this Palisade SEL AWD Premium and personally delivering this from Maryland to NYC. I highly recommend Nicholas for anyone who is still looking to buy a Pa Palisade SEL AWD Premium and personally delivering this from Maryland to NYC. I highly recommend Nicholas for anyone who is still looking to buy a Palisade or any Hyundai vehicles. The reassurance from another fellow Palisade owner makes it a welcoming experience. Nicholas was very patient in providing in depth information about the vehicle (to the point you know this vehicle inside and out!). I look forward to driving this new baby in the streets of NYC. More