Antwerpen Hyundai of Clarksville

THIS DEALERSHIP EMPLOYS CROOKS AND INCOMPETENT MECHANICS THIS DEALERSHIP EMPLOYS A BUNCH OF CROOKS AND INCOMPETENT MECHANICS. I took my car there with a problem that was under warranty (and they had to THIS DEALERSHIP EMPLOYS A BUNCH OF CROOKS AND INCOMPETENT MECHANICS. I took my car there with a problem that was under warranty (and they had to replace the whole engine because of the problem!). Everything seemed fine at drop off, they gave a loaner car and 2 1/2 weeks later it was done. This is when the problem started. First, the car would not start. It was determined (by them) that the battery was bad. I had driven my car there and not had ANY problems with the battery before, but NOW, it is dead and "gone bad" and needed replaced. They said they were not going to replace it, but would kindly sell me a new one--wow. If something were working when it came into the shop, and then not working when it left, I would certainly say that they needed to take care of it! They refused. But this was just the beginning. After getting it home (after they kindly jump started it for me-pfft!) and buying a new battery at the auto parts store, then I discovered the horn no longer works!! REALLY?!?! Moreover, the ambient temperature gauge does not work either. Now, I realize that when you replace an entire engine, sure, maybe they forgot to re-hook up some things ok--but when my son (who primarily drives the car) called to point these out, he was ignored. You would think they would just suck it up and say "Oopsie, bring it in and we'll take care of it" Nope! They refused!! This is not even to mention that they put a deep scrape in the tint, which was only installed months earlier AND when I took the car in it was had FULL gas, but it was returned empty! Really, people?! Oh and they stole money out of the car that had been a savings jar of my teenager who had been pinching pennies for years. Now yes, it was his bad (the teenager) to have left the jar (unbeknownst to me) in the car that was going to be out of my possession for over 2 weeks, so that sucks--but really--you just HOPE that people are honest enough that they won't STEAL MONEY from you!! This is the car that my son drives, so called to try to resolve the issues, and was told basically "too bad." Now, EVERY time I call, the service agent won't answer. Oh, and when I picked it up, there was no one at the cashier's desk. I had to go ask the "receptionist" (or whatever title she has) who was reading, and annoyed to be bothered. She said it was her who was doing that, so she huffed back there to check my car out. She was so freaking rude, and I couldn't believe my eyes that this dealership would have such an unpleasant person as their customer-facing agent! THIS DEALERSHIP EMPLOYS A BUNCH OF CROOKS AND INCOMPETENT MECHANICS. Heck, who knows, maybe they even took my good battery and were trying to pass off a bad one to me instead. I will never return here and will post this review on every single medium I can find. What a bunch of BS! More

Excellent Service at Antwerpen Clarksville I had a great customer service experience at Antwerpen Clarksville, as I always tend to. I came in to get an oil change, and Joe McWilliams. He imme I had a great customer service experience at Antwerpen Clarksville, as I always tend to. I came in to get an oil change, and Joe McWilliams. He immediately looked to see if there were any open recall notices (which there weren't). He let me know what kind of services would be needed later on down the road, which was very helpful. I always have a wonderful experience at Antwerpen Clarksville! More

Great experience Our daughter had purchased her car a month prior to us purchasing ours from Antwerpen. We went back because of the great service that we got from CJ! Our daughter had purchased her car a month prior to us purchasing ours from Antwerpen. We went back because of the great service that we got from CJ! He was personable, knowledgeable and helped us during and after the purchase of our vehicles. More

Bought a Hyundai Tucson These guys were great - did everything they said they would and were all about customer service. I would highly recommend this dealership. They made t These guys were great - did everything they said they would and were all about customer service. I would highly recommend this dealership. They made the experience a great one in every regard. More

Great Service My car went in for service due to wiper malfunction. Though it took longer than expected, they were good at keeping in contact with me and communicati My car went in for service due to wiper malfunction. Though it took longer than expected, they were good at keeping in contact with me and communicating what was happening. They try to really make sure they satisfy all my needs. More

Customer experience Joe made me feel comfortable and did his very best to explain options in detail that I could understand. He made it a very pleasant experience for me. Joe made me feel comfortable and did his very best to explain options in detail that I could understand. He made it a very pleasant experience for me. More

Very Attentive Joe is always very attentive and goes out of his way to provide excellent customer service. the service was quick and appreciated the crew vacuuming m Joe is always very attentive and goes out of his way to provide excellent customer service. the service was quick and appreciated the crew vacuuming my car. More

Joseph was incredible! Perfect customer service! Joseph was extremely attentive and pleasant from beginning to end. Customer service was above and beyond. Routine oil change was included in the servi Joseph was extremely attentive and pleasant from beginning to end. Customer service was above and beyond. Routine oil change was included in the service package I purchased when I bought the car but I also had a tire leak. They found a huge nail in my tire and patched it in NO ADDITIONAL TIME than the usual oil change takes. In addition to that, Joe checked my account for any credits that might cover the out of pocket cost for the tire repair. Not only is this something no other advisor has ever done, Joe did find a credit that covered all but a few dollars of the tire repair but applied the credit as full payment. This was incredible customer service on top of a speedy and professional appointment. More

Unexpected Service I went in for something that I thought was a quick fix. Turned out they needed to keep my car for a couple of days. Unfortunately, they didn't have an I went in for something that I thought was a quick fix. Turned out they needed to keep my car for a couple of days. Unfortunately, they didn't have any more loaners but Joe made sure I got a rental from Enterprise. My only complaint about the whole experience is that they had my car for a LONG time but it was not entirely Antwerpen's fault. And even though it was not their fault, they still apologized profusely and gave me future deals. With that being said, I would go back to this service center. More

recall repair The service department rep was very attentive! The recall service was handled in the same day. The details of the service were thoroughly explained The service department rep was very attentive! The recall service was handled in the same day. The details of the service were thoroughly explained to me. The rep went above and beyond to explain to me additional problems to look out for. More