Antwerpen Security Nissan

I went to this location for a scheduled oil change and tire rotation. The service associate said that it would only be about 1 and a half to two hours. I was there for 3 HOURS. At no point once the initia tire rotation. The service associate said that it would only be about 1 and a half to two hours. I was there for 3 HOURS. At no point once the initial quoted time had passed, did the service associate bother to provide me with an update. Additionally, just by tracking the service status of my car during the time I was waiting, I saw that service for my car had not even been STARTED for an ENTIRE HOUR if not more. Why do you schedule so many people back to back and then can’t even be upfront and honest that they won’t be able to start service for your car right away. After being fed up waiting for HOURS, I then went out to the service associate myself to ask him how much longer it would be? Before the Owings mills location closed, I went there for years and worked with Brooke, who is amazing! When Owings Mills first closed, I came to this center while Brooke was still in and my experience went smoothly. This is my second and last time coming to this location. The customer service is non-existent and prior to and during your visit you’ll be bombared with sales calls and texts to try to get you to trade in your car, no thanks. I won’t be back. More

The service person was very friendly and very helpful. Thanks to his recommendation my car runs so much better. Thanks to his recommendation my car runs so much better. More

Your customer service employees some customer care training. That would be a start customer are not always right,but they should act like they care. Cell phones should not come before service. training. That would be a start customer are not always right,but they should act like they care. Cell phones should not come before service. More

My service appt was given to me in a timely manner. On the day of service, my wait time was reasonable and I was very satisfied with the outcome 😀 Thank you very much 😊 On the day of service, my wait time was reasonable and I was very satisfied with the outcome 😀 Thank you very much 😊 More

They did excellent work on my vehicle I would definitely tell anyone else about u all's work.. tell anyone else about u all's work.. More

service department always keep me informed as to what service I need and they always text me. service I need and they always text me. More

Sold immediately because he took time to talk to me and learn me before he showed me any cars!!! learn me before he showed me any cars!!! More

I loved the experience purchasing my third car (trade in) with them!! i love them with them!! i love them More

Purchased my last three vehicles from security Nissan work with me very well, although my credit was fair work with me very well, although my credit was fair More

Service time was great in and out fastest oil change. I love a rapid service day. On to the next chore. I love a rapid service day. On to the next chore. More