Antwerpen Volkswagen | Page 19

Marcus was great . He has a friendly demeanor and was not overly pushy about making a the sale. He took the time to figure out what was most important for me in buyin He has a friendly demeanor and was not overly pushy about making a the sale. He took the time to figure out what was most important for me in buying a new car as well . More

Marcus provided great customer service. He was pleasant, considerate, knowledgeable, and patient. I am very pleased with my experience and would recommend. He was pleasant, considerate, knowledgeable, and patient. I am very pleased with my experience and would recommend. More

Made an appointment ahead of time for 8am to get a new key fob programmed. It was to be billed to Ourisman (which I stated on the online form and on the written envelope when I dropped the vehicle off). key fob programmed. It was to be billed to Ourisman (which I stated on the online form and on the written envelope when I dropped the vehicle off). I cited that the SUV needed to be ready by 3pm and provided them with 2 cell phone numbers. I arrived at 4:15 pm to learn that they did nothing - did not program my key fob, did not call either cell phone I provided, nothing. Told me that they could do it tomorrow - leave without a vehicle and come back. WHAT? I need my car to go to work; I made an appointment; it was for programming a key not installing a new engine... Really? After fussing, another women spoke to the Service Manager and said that if I waited an hour he would do it. Not much choice.. waited an hour, was spoken to by an employee that I have no idea how he was involved who reminded me that God will take care of it all, and then I paid for the service, not Ourisman. Now I have to get reimbursed by Ourisman and go through all of that hassle. More

Very professional and knowledgeable employees work there. My salesman worked with me to get the exact car I wanted My salesman worked with me to get the exact car I wanted More

Brought our Tiguan in for routine PM service. Great Customer service, informative of work needed and completed. Thanks everybody at Antwerpen VW! Great Customer service, informative of work needed and completed. Thanks everybody at Antwerpen VW! More

This is the absolute best dealership ever! !!!!! Sam is out of this world!!!! I’m locked in here for life. !!!!! Sam is out of this world!!!! I’m locked in here for life. More

This has been the worst car buying experience, and after 3 months we are still dealing with issues. From being lied to horrible craftsmanship the issues keep coming with no end in sight. 3 months we are still dealing with issues. From being lied to horrible craftsmanship the issues keep coming with no end in sight. More

Did what the needed, showed me what I wanted, answered questions, and didn't try to sell me anything questions, and didn't try to sell me anything More

Customer service in the service department was great, upfront and fast service. I was able to set up my appointment online in minutes. upfront and fast service. I was able to set up my appointment online in minutes. More

Emelie and the entire service were a pleasure to work with; professional, friendly and knowledgable. I had a slow leak in one of my tires and called Antwepen and spoke with Emelie. She said to come on ov with; professional, friendly and knowledgable. I had a slow leak in one of my tires and called Antwepen and spoke with Emelie. She said to come on over (same day!) she would have one of the mechanics take a look. They found that I had picked up a screw and they plugged it and had me in and out in a jiffy. Great experience! More