Antwerpen Volkswagen

I feel like once they got my money, it all went down hill. I traveled 81 miles from home to purchase my 2021 F150 and after a $42,000 purchase I was given $15 worth of gas to get home. Now on top of tha hill. I traveled 81 miles from home to purchase my 2021 F150 and after a $42,000 purchase I was given $15 worth of gas to get home. Now on top of that 4 days later the truck is giving me issues with the transmission. I call and was told the dealership only covers Maryland state inspection issues. I pray that this dealership makes the right decision and honor the 30 day warranty. Thank you for reading. More

Would never ever recommend this dealership. Deceive customers and hide damage to customers.and than want to charge for hidden damage. They are untrustworthy. Deceive customers and hide damage to customers.and than want to charge for hidden damage. They are untrustworthy. More

It was a very long day but Sarah didn't give up on us. She managed to get us into a car. This is our second time working with Sarah. She always made sure we were comfy and didn't need anything while we we She managed to get us into a car. This is our second time working with Sarah. She always made sure we were comfy and didn't need anything while we were waiting. She played with our 7 week old and made sure we weren't too bored. I would come back time after time and recommend her to anyone I know who is interested in purchasing a vehicle!!! She's awesome! More

Lamont, I think his name was was a great salesman gave me a great price and even took in my trade-in for more than what I thought a great price and even took in my trade-in for more than what I thought More

Sam was the best! It was the fastest process I have ever had in buying a car. It was the fastest process I have ever had in buying a car. More

Frustrating. Frustrating. It took far too long to get them to do what they said in emails. Too many mistakes in different categories of the transaction. I was gla Frustrating. It took far too long to get them to do what they said in emails. Too many mistakes in different categories of the transaction. I was glad when Chris Porter finally got involved and corrected the situation. What took four hours should have taken two. More

The dealership team was professional and friendly. The sales process went surprisingly quick. Most important to me, as a first time EV driver, was having Sam available as an expert EV resource for my The sales process went surprisingly quick. Most important to me, as a first time EV driver, was having Sam available as an expert EV resource for my questions. More

This dealership botched the replacement of my back-up camera and failed to recalibrate it correctly. I wrote a review of my negative experience and received a call from the new service manager wanting to camera and failed to recalibrate it correctly. I wrote a review of my negative experience and received a call from the new service manager wanting to “make things right.” Well…he didn’t. He went on to tell me that the camera was “plug-in-play” and that no calibration was necessary. We even got into my car as I backed in a parking space; although the alignment graphics on the camera were lined up, my car was not. I was then told by the service manager that the camera was meant to be a guide only and not exact. I then asked him if the camera wasn’t meant to be precise then why did I have to wait the weekend for them to receive a replacement part for the machine used to calibrate the camera? He then told me that he couldn’t speak to that because he was not the service manager at the time…then had the xxxxx to tell me “I hope this helps.” I called Fitzgerald VW and spoke to their service manager who informed me the back-up camera, if replaced, required recalibration. I told him I had camera replaced at Antwerpen, but they declined to repeat the recalibration. He then told me “that’s no surprise.” Poor customer service to say the least; only giving lip-service to real issues. And people wonder why dealerships get bad reputations. These guys in the service area are freaking clowns. More

My experience is great they helped me what I asked for didn't have no complications with anything and got me into a new vehicle with no problem didn't have no complications with anything and got me into a new vehicle with no problem More

My experience is great they helped me what I asked for didn't have no complications with anything and got me into a new vehicle with no problem didn't have no complications with anything and got me into a new vehicle with no problem More