Antwerpen Volkswagen

Where to start? I have been a customer of Antwerpen for many years, but lately I've noticed a severe decline in their service department/mechanics. Long story short, I have been a customer of Antwerpen for many years, but lately I've noticed a severe decline in their service department/mechanics. Long story short, they misdiagnosed the issue with my daughter's car and we spent a lot of money to get it fixed. After it was "fixed", the issue continued to persist. They told me to bring it back asap, which was 2 days later (because we have full time jobs). Dropped the car off before they opened & they didn't do anything with the car, not even drive to see/feel the issue, the entire day it sat. I had to pick up the car because it's my daughter's only means of transportation, I couldn't leave it for another 5-7 days or "until they got around to it". I found a place (in Pasadena) that specializes in VW's & they immediately diagnosed my car. The mechanic who took the car for a drive knew what the problem was within 5 minutes. The problem is too expensive for me to fix, so I will trade it in, but my main issue is that I spent almost $1000 at Antwerpen for nothing. To me, that is unacceptable. Did I mention I bought a brand new car from Antwerpen 2 months prior to this situation? Extremely disappointed this time around. More

Sam S was great to work with. He was professional, knowledgeable about the vehicle, and the process was transparent. I was able to negotiate the price before going to the showro He was professional, knowledgeable about the vehicle, and the process was transparent. I was able to negotiate the price before going to the showroom and there were no surprises. More

Poor customer service, Unreliable, not trusted, terrible experience. I am trading in my vehicle because of this dealership's customer service. I made an appointment three weeks prior to the appointment date experience. I am trading in my vehicle because of this dealership's customer service. I made an appointment three weeks prior to the appointment date. I dropped my car off at 7:30 in the morning and was told by the end of the day that my car had not been worked on, and it would not be worked on that day. It was a Friday and I was told that Volkswagen would need to hold onto my car for the weekend and not provide me a loaner. They had no reason as to why an appointment that was made three weeks in advance was not being held to the date and time of the scheduling. More

Went in to have a diagnostic test and they fixed the issue within 2 hours!!! Great service issue within 2 hours!!! Great service More

Sabrina is an excellent product specialist. She is knowledgeable and friendly. Highly recommend you see her for your new or used car needs. She is knowledgeable and friendly. Highly recommend you see her for your new or used car needs. More

Emily in the setvice department was very nice and helpful. She called us and let us know the cost on everything and when the car was done. Very pleasant to talk too. helpful. She called us and let us know the cost on everything and when the car was done. Very pleasant to talk too. More

Great experience working with Sam at Antwerpen Volkswagen. Smooth process, straight to the point, no hassle financing, and in my opinion the most pleasant experience I have ever had at a dealersh Volkswagen. Smooth process, straight to the point, no hassle financing, and in my opinion the most pleasant experience I have ever had at a dealership. The only reason I did not give this 5 stars is because my car was sold to me with only a quarter tank of gas and I was not given the 10 digit key code for myAudi. More

Lack of honesty and transparency on advertised pricing and vehicle conditions. Shouldn’t have to wait 6 hours to learn information. and vehicle conditions. Shouldn’t have to wait 6 hours to learn information. More

Very good experience with Antwerpen Volkswagen when buying our used VW Taos. Chris the salesperson was great to work with and informative on options, and patient as we looked to make up our minds on wh buying our used VW Taos. Chris the salesperson was great to work with and informative on options, and patient as we looked to make up our minds on which car to purchase. Sales managers and finance managers were helpful as well. Had some issues that required return trips to dealership but the Service Department and General Manager where very receptive to our concerns and helped us get things squared away. Highly recommend Antwerpen VW for your next vehicle purchase. More

Marcus Gallion was very paitent with me and was very helpful to find a new Taos with 4 Motion that has the features that I wanted. Another gentleman was very helpful with the Application for the Certifi helpful to find a new Taos with 4 Motion that has the features that I wanted. Another gentleman was very helpful with the Application for the Certificate of Title and provided copies of all of the paperwork. More