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Antwerpen Volkswagen

Pasadena, MD

Overview
Employees
Reviews
Vehicles
4.4
1,050 Reviews
Antwerpen Volkswagen is Maryland's #1 VW Dealership conveniently located close to Baltimore, Maryland and Washington, D.C. We pride ourselves in an easy buying experience and high levels of customer satisfaction. Visit Antwerpen Volkswagen in Pasadena, Maryland off Ritchie Highway. Close to Catonsville, Annapolis, and Parkville. Nobody beats Jack's deal.
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8065 Ritchie Highway

Pasadena, MD

21122

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Showing 1,050 reviews

December 15, 2024

Dealer recommended I make an appointment, I did and arrived at 8:30. Service tech estimated an hour and a half. At 10:30 I was advised they had not even taken it in yet and it would be another hour o More

by BULLCHARLIE9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Emelie Knight
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robert-Shuttle driver, Adam Hales
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Dec 16, 2024 -

Antwerpen Volkswagen responded

Mr. Bull, I am terribly sorry we failed you. We are working on our processes to improve your experience here at Antwerpen Volkswagen of Pasadena, Maryland. We clearly failed miserably this time. We understand you have a lot of choices on where to service your vehicle and it is definitely never good to inconvenience our customers with a longer than anticipated wait time. I will work with the team to review this instance and ensure it doesn't happen again. Please stop by and see me the next time you're in the area, I'd love the opportunity to make this right. - Sincerely, Mike Williams General Manager Antwerpen Volkswagen

December 09, 2024

Trevor was very helpful and very personable. My Granddaughter was purchasing her 1st car and Trevor took his time and explained every step of the process and thoroughly went over the vehicle in More

by gails.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Trevor Zolman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 10, 2024 -

Antwerpen Volkswagen responded

Thank You! We truly appreciate your kind words and trusting Trevor and the team at Antwerpen Volkswagen of Pasadena, Maryland with the purchase of your granddaughter's first vehicle. We look forward to servicing your vehicles and seeing you whenever you need anything automotive.

December 05, 2024

They delivered my new ID Buzz right on time just like they said they would and provided better financing than my bank on the note too! Thanks! More

by McCanon
Recommend Dealer
Yes
Employees Worked With
Sam Serio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Porter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Marcus Gallion, Adam Hales
Print
Dec 10, 2024 -

Antwerpen Volkswagen responded

Thank You so much for the kind words and for choosing Antwerpen Volkswagen of Pasadena, Maryland for your New VW. As the first owner of the all new ID.Buzz from Antwerpen Volkswagen, you hold a very special place in our memories. We hope to see you and the Buzz for regular service check ups and maintenance. Your sales professional Sam Serio can also ensure you get the very best priority service when visiting for any department from Sales to Service to Parts to Accessories to Body Shop. We wish you many many miles of worry-free driving in your VW and sincerely hope that you stay in touch and keep us updated with your experiences as time goes on in the NEW Volkswagen Buzz EV.

December 03, 2024

The dealership had lots of inventory to chose from, was quick to get help from someone to test drive multiple cars. Helpful with information about the car. More

by taylorwlt98
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Marcus Gallion, Wendy Pittman
Print
December 02, 2024

Terrible service. They took around 3-4 for a simple oil change. I could have taken it somewhere else and been done within an hour. Second thing, they “misplaced” my ke More

by Josue Delcid
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chris Porter
1.0
This rating includes all reviews, with more weight given to recent reviews.
Emelie Knight
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Williams
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Linda Peters, Ron Marquez, Wendy Pittman, Adam Hales
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Dec 10, 2024 -

Antwerpen Volkswagen responded

Josue, I truly wish I could erase this negative experience for you. We failed and that is a tough pill to swallow for our team and I am sure it was no picnic for you, We value you as a customer and we value your time and business here at Antwerpen Volkswagen. I'd love to speak with you regarding this experience and attempt to make it right. Please reach out at your convenience to me directly at 410-760-6300 ext 15020. Sincerely, Mike Williams General Manager

November 27, 2024

Marcus definitely went out of his way to send me home in a brand new Tiguan. He made it a fun experience & Sam finished the process with seamless financing. More

by gretchenb
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sam Serio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Marcus Gallion
Print
Nov 27, 2024 -

Antwerpen Volkswagen responded

We truly appreciate your five star review of Marcus and Sam here at Maryland's Best VW Dealership, Antwerpen Volkswagen where we love our customers and always go the extra mile. From all of us here in Pasadena, thank you and Happy Thanksgiving!

November 24, 2024

They made our buying experience fantastic. Mike, Trevor and Chris were outstanding. Couldn’t be happier with our purchase. More

by cori2b
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris Porter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Trevor Zolman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ron Marquez
Print
Nov 25, 2024 -

Antwerpen Volkswagen responded

Thank You Cori! From all of us here at Antwerpen Volkswagen of Maryland, we appreciate your five star review and of course your business!

November 22, 2024

Sam was a great help with everything from the selection of the car to financial portions! He was accommodating every step of the way and I am so happy with my car. More

by KrystalSLo
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Sam Serio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Print
Nov 23, 2024 -

Antwerpen Volkswagen responded

We truly appreciate the kind words for Sam and the 5 star review! From the entire team here at Antwerpen Volkswagen of Pasadena, Maryland, THANK YOU!

November 22, 2024

These guys got me exactly what I wanted. I'm a long time VW owner and I love this store. I've bought four cars now from them, and I don't think I'll ever shop anywhere else. More

by jpbruns318
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sam Serio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Trevor Zolman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris, Dominick Carter, Marcus Gallion
Print
Nov 22, 2024 -

Antwerpen Volkswagen responded

Mr Bruns, Thank you for writing this fantastic five star review. Our team at Antwerpen Volkswagen of Pasadena, Maryland takes pride in the service we provide and your review is a testament to the talent and caring nature of our customer service team. Sam, Trevor, Dominick, Marcus, Mike, and Chris are all incredibly appreciative of your business and these kind words.

November 21, 2024

My service rep was fabulous. So knowledgeable and took the time to teach me the key fob trick of holding it on steering column. Ordered my touch up paint and made sure that i More

by ROBINDGIBBONS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Emelie Knight
5.0
This rating includes all reviews, with more weight given to recent reviews.
Print
Nov 22, 2024 -

Antwerpen Volkswagen responded

Thank you very kindly for this glowing five star review of Emelie Knight here at Antwerpen Vokswagen of Pasadena, Maryland. We truly appreciate your business and these kind words.

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