Antwerpen Volkswagen

Working with Sabrina was incredible. She was caring, compassionate and honest. Kevin in finance was equally wonderful to work with. Highly recommend purchasing a vehicle here. She was caring, compassionate and honest. Kevin in finance was equally wonderful to work with. Highly recommend purchasing a vehicle here. More

Took entirely too long. There was no communication about my vehicle until I initiated it. There was no communication about my vehicle until I initiated it. More

My vehicle was serviced and ready when the technician said it would brand everyone I spoke with was friendly and professional. I will definitely bring my car back! said it would brand everyone I spoke with was friendly and professional. I will definitely bring my car back! More

The dealership accommodated and addressed all purchase and trade-in concerns I had during initial viewing and test drive. I was particularly happy with the salesman Trevor. Easy going but thorough and re and trade-in concerns I had during initial viewing and test drive. I was particularly happy with the salesman Trevor. Easy going but thorough and reassuring regarding the potential sale. He also had an unusual trait for a salesman - no pressure to complete sale on the first day I viewed the vehicle. More

Chris my service guy was great to work with. Very nice guy and willing to help. Very nice guy and willing to help. More

Emelie in the service department was so wonderful. She communicated what I needed and made sure it financially worked out for me. I am above appreciative for her customer service and professionalism. She communicated what I needed and made sure it financially worked out for me. I am above appreciative for her customer service and professionalism. More

I knew it was going to be a challenge to get the repairs we needed covered under warranty, but Emilie Knight and her technicians were the perfect team for the job. I can’t say enough about Emilie and what g we needed covered under warranty, but Emilie Knight and her technicians were the perfect team for the job. I can’t say enough about Emilie and what great communication she provided along the way. My experience with Atwerpen Volkwagon Service was top notch and left nothing to be desired. Five stars across the board. More

Great communication and fairly quick service. They are honest and provided video proof of the work. They are honest and provided video proof of the work. More

Chris the Service Department was great to work with. Work was done on our Tiquan. Work was done on our Tiquan. More

Buyer beware. My new car with 37 miles on odometer, was delivered to me with a torn seat. In addition on the 3rd day of ownership it was having major electrical is My new car with 37 miles on odometer, was delivered to me with a torn seat. In addition on the 3rd day of ownership it was having major electrical issues also broken visor clip (which I had to get upset in order to have it replaced). They said it wasn't covered. The torn seat was immediately addressed by the salesman who was very professional and helpful. I was happy with him. But the service dept is a separate thing. Issues with my new 2025 Atlas Sel Premium were fixed finally. But it took many attempts a call to vw corporate and much frustration because of management and employee turnover. Bought my car 11/15/24, issues finally completed as of 3/5/25. Hoping the car is good now because I now have anxiety for future service trips to this location. It very much disrupted my life having to keep going back to try and prove my case on malfunctioning overhead console and caused unneeded stress because I didnt feel heard even after giving them videos of proof, I was also advised to tape something over my console as a fix to my issue, Say what??Who wants to spend 60k on a car and get less then average service? Not me. This car is very nice and I really like it. I hope it never lives up to it's online bad reputation. I don't want to be back in this service center, except for oil changes. I will say that there were a few service advisors that were respectful, I never felt like I was treated poorly but there was always new ones cause people quit ot whatever. The real issue was management because the first one I dealt was fired and he was supposed to help or at least he said he would and then the new one didn't seem too interested in helping me at all. Only when volkswagon got involved, did I get the issue resolved. I really hope I have a better experience next time. I bought 3 cars from this location, I expected better. More