Antwerpen Volkswagen

Bought a used Jetta. worked with Donnie Ackley. Best car buying experience I have ever had. A pleasure to with from start to finish, every step of the way. car buying experience I have ever had. A pleasure to with from start to finish, every step of the way. More

After working back and forth on pricing, payments, terms, etc., it turned out that I needed a co-signer. I was able to obtain one, and got a "good news call" from Chris Zook. I was told that I was approved, etc., it turned out that I needed a co-signer. I was able to obtain one, and got a "good news call" from Chris Zook. I was told that I was approved, and that "Neil said the payments would be WAY under $400/mth" on the Jetta Se model with sunroof and convenience packages. Since I wanted to save as much money as possible, I then asked how much I would save by going with the lower SE model. I was told by Chris that the price of my car would be "about $900" more than the lower model. I stated that if it was only that much (or less than $20/mth) I would just go with the better model. Later, while at the dealership, Neil came in the office to "explain" how "hard it was to get the financing", but that he had "gotten it done". He said that it required the dealership to pay a "bank fee to VW credit" that THEY would "eat". I told him that I appreciated it. Then I asked the same question about the models, and he said the same as Chris- "only like a $900 difference". After waiting at least an hour to get in with the finance guy, Neil "accompanied" us to make sure to tell him that "he already went over the numbers with me". I should have known something was up at that point. My co-signer and I were literally RUSHED through the paperwork. The only number that the finance guy even spoke about in detail was the monthly payment, and how it related to the products HE would profit from- GAP insurance, warranty, paint sealant, etc. Unfortunately for me I was too wrapped up in being "under $400 month" (since without the co I would have been near $600), that I didn't slow him down and actually see what they had done to me. Since the manager had set me up to not worry about the price (stating that it was only $900 more than the lower model that sold for $19,888), it wasn't until after I left the dealership and looked at the paperwork later that night (it was a Saturday) that they had charged me FULL STICKER PRICE of $23,555!! Almost $4,000 more than the "lower model"!!! I immediately emailed the salesman and told him that I had been overcharged. I even said that I was sure it was "just a mistake", trying to give them the benefit of the doubt. Unfortunately, when I heard back from him on Monday, his response was only "You were not overcharged. Please direct all questions to the Finance Manager". WHAT??? I knew then that I had been completely screwed by the old "focus on the payment" game, lied to about what I was paying, and bought from the wrong place. After several calls and emails to salesperson, managers, GM, and even Mr. "Jack Says Yes" Antwerpen, I haven't even received so much as an ANSWERED RETURN. NOTHING! Even a "haha we got you buddy" would be better than no response at all. This place is a complete scam dealership. They have "the game" down well, and they'll use it against you in every way possible. AVOID THE ANTWERPEN DEALERSHIPS AT ALL COSTS AND SAVE YOUR MONEY!!!!!!!!! More

We have an engineer friend who has had an Eos for a long time. My wife Lynn really loves the look of this convertible; I admired the engineering. We were only concerned if we would fit; she's tall and I'm b time. My wife Lynn really loves the look of this convertible; I admired the engineering. We were only concerned if we would fit; she's tall and I'm broad. We purely went to your dealership to see if we fit and I wanted to further evaluate the car, although I probably had done as much research as I ever had. What happened was an excellent presentation of all the features and the offer of a very good deal by Eric Crawford - so we made the leap and bought it. We also has excellent help from the business staff. Thank you. More

This was my first car buying experience and I must say I was truly blown away. From the first moment I walked onto the lot I was approached by friendly faces who introduced themselves and were happy to meet was truly blown away. From the first moment I walked onto the lot I was approached by friendly faces who introduced themselves and were happy to meet me. This was very unlike the experience I got from two other dealerships I visited beforehand. Scott pulled a great deal together to put me in the car that is right for me; exactly what I wanted, and exactly the price I wanted. He has a great team and under his leadership made me feel extremely comfortable and satisfied in the decisions I was making. Really went the extra mile at every turn - I must say this was not an easy deal. One thing that really struck me is how when my father asked where the bathroom was, he wasn't just told where it was, he was shown there. So it's not just the big things that Antwerpen hooked up, it was all the little things to. I drove off smiling and ecstatic with the windows down (despite 90 degrees), blasting music in the car I've earned and deserved as a fresh college graduate now working 60+ hour weeeks! Thank you Antwerpen! I would recommend you (and a Volkswagen) to all of my friends looking to buy a new car. More

I had a problem with a recent visit. The General Manager Tom Morris contacted me the next day and spent the time to hear me, work with me and disolve the problem. I would recommend visiting with Tom when yo Tom Morris contacted me the next day and spent the time to hear me, work with me and disolve the problem. I would recommend visiting with Tom when you visit. He will work hard with you and understands customer service. More

I bought a brand new 2011 Jetta w/ Nav package in May of 2011. The sales experience was so-so. Salesman was a bit pushy but that is to be expected from a dealer but the entire experience went sour shortly 2011. The sales experience was so-so. Salesman was a bit pushy but that is to be expected from a dealer but the entire experience went sour shortly after purchase. At the 3000 mile courtesy check, I complained of several issues and was told by the service manager not to worry about of them because new cars 'settle'. I let it go because I knew they wouldn't do anything about my issues at the time. I waited until the 10k service and complained of issues with my HVAC system, interior fogging, crazy whistling noise from the front mirror, and a couple of fitment issues with the body (interior and exterior). Long story short, 2 months later and several interactions with VW of America's customer care line, I got the car back from Antwerpen. When I got it back, my low coolant light came on and I took the car back. I was told that since they had to pull the dash to fix the HVAC system, a bubble most likely formed in the coolant system. Throughout the 2 months in the shop, the dash was pulled 3-4 times. So, after a week of filling up my coolant system on near daily basis, it went back to the shop and it was discovered that when they pulled the dash, they created a leak but failed to test the system prior to returning it to me. Basically, the service department took an incredible amount of time to acknowledge issues with my car, took even longer to fix the issues, and then created new issues when returning my car. I eventually got the car back with issues still there with it, after a total of 2.5 months total at Antwerpen. I took the car to Fitzgerald VW in Annapolis and they fixed everything in 2 weeks, even things that Antwerpen said there were no issues with... Overall, TERRIBLE SERVICE... I purchased the car 8 months ago but was only able to have the car for ~6 but I experience problems throughout the entire time that I was dealing with Antwerpen. More

I recently bought a new car at Antwerpen VW. I was actively shopping on the internet to find the best price available in the area, and they beat the best price I found. I appreciated that they didn't actively shopping on the internet to find the best price available in the area, and they beat the best price I found. I appreciated that they didn't hold that against me, nor did they bombard me with phone calls and emails like the other dealers did. I decided to buy from Antwerpen not just because of the great price, but also because of their professionalism and positive attitude. My salesman, Sean, was helpful and very knowledgeable about the car and didn't pressure me at all. The General Sales Manager, Neil, went out of his way to make sure I was satisfied with the deal. A great experience overall. More

Tom the General Manager is Arrogant and Sarcastic. Terrible experience at this dealership with the Sales and Service Dept. Run do not walk to the nearest exit , Go to Annapolis or Catonsville or Laure Terrible experience at this dealership with the Sales and Service Dept. Run do not walk to the nearest exit , Go to Annapolis or Catonsville or Laurel to AVOID These people , they don't return calls and will cover up their short comings in anyway they can , they take nor except any blame for nothing ... RUN RUN RUN More

Great experience working with this staff! They were Great experience working with this staff! They were very accommodating and friendly. They offered to purchase a vehicle from Owings Mills that I w Great experience working with this staff! They were very accommodating and friendly. They offered to purchase a vehicle from Owings Mills that I wanted on my behalf. They offered to sell me that car at a very competitive price, too. No xxxxxxxx working with the staff I encountered. The paperwork process was very quick and painless. I would love to work with them again! More

Wow!!! What a great experience!!! I dealt with John Dickerson, also known as Johnny D by his fellow employees and repeat customers. He is a VERY knowledgable salesman and is VW Certified. Though he is Dickerson, also known as Johnny D by his fellow employees and repeat customers. He is a VERY knowledgable salesman and is VW Certified. Though he is younger than most of the other employees he is VERY PROFESSIONAL, knows his product and come to find out has been there since he was only 18 years old. He has actually even had a 1/2 page article written about him in the Baltimore Sun for his success in selling cars! John has climbed the ranks from starting in the service department, worked in the parts department and made his way to becoming a successful salesman. He and his managers made it their priority to get me the vehicle I wanted and that it was also affordable. The vehicle, the process, the price and the attention I was given was all better than I could have ever asked for. Since my purchase I have sent friends, co-workers and my family to Antwerpen VW and all of them have bought from Johnny D and are just as satisfied as myself. If your interested in getting a quality New/Used VW or any vehicle for that matter GO NOWHERE ELSE!!! Make sure that when you go you ask for Johnny D and I can promise that you will be amazed at the entire experience!!! Thanks again John and everyone at Antwerpen VW! There are honest car dealers on this planet with people who actually care about their customers, I'm glad I found one of the few!!! More