Antwerpen Volkswagen

I bought a brand new 2011 Jetta w/ Nav package in May of 2011. The sales experience was so-so. Salesman was a bit pushy but that is to be expected from a dealer but the entire experience went sour shortly 2011. The sales experience was so-so. Salesman was a bit pushy but that is to be expected from a dealer but the entire experience went sour shortly after purchase. At the 3000 mile courtesy check, I complained of several issues and was told by the service manager not to worry about of them because new cars 'settle'. I let it go because I knew they wouldn't do anything about my issues at the time. I waited until the 10k service and complained of issues with my HVAC system, interior fogging, crazy whistling noise from the front mirror, and a couple of fitment issues with the body (interior and exterior). Long story short, 2 months later and several interactions with VW of America's customer care line, I got the car back from Antwerpen. When I got it back, my low coolant light came on and I took the car back. I was told that since they had to pull the dash to fix the HVAC system, a bubble most likely formed in the coolant system. Throughout the 2 months in the shop, the dash was pulled 3-4 times. So, after a week of filling up my coolant system on near daily basis, it went back to the shop and it was discovered that when they pulled the dash, they created a leak but failed to test the system prior to returning it to me. Basically, the service department took an incredible amount of time to acknowledge issues with my car, took even longer to fix the issues, and then created new issues when returning my car. I eventually got the car back with issues still there with it, after a total of 2.5 months total at Antwerpen. I took the car to Fitzgerald VW in Annapolis and they fixed everything in 2 weeks, even things that Antwerpen said there were no issues with... Overall, TERRIBLE SERVICE... I purchased the car 8 months ago but was only able to have the car for ~6 but I experience problems throughout the entire time that I was dealing with Antwerpen. More

I recently bought a new car at Antwerpen VW. I was actively shopping on the internet to find the best price available in the area, and they beat the best price I found. I appreciated that they didn't actively shopping on the internet to find the best price available in the area, and they beat the best price I found. I appreciated that they didn't hold that against me, nor did they bombard me with phone calls and emails like the other dealers did. I decided to buy from Antwerpen not just because of the great price, but also because of their professionalism and positive attitude. My salesman, Sean, was helpful and very knowledgeable about the car and didn't pressure me at all. The General Sales Manager, Neil, went out of his way to make sure I was satisfied with the deal. A great experience overall. More

Tom the General Manager is Arrogant and Sarcastic. Terrible experience at this dealership with the Sales and Service Dept. Run do not walk to the nearest exit , Go to Annapolis or Catonsville or Laure Terrible experience at this dealership with the Sales and Service Dept. Run do not walk to the nearest exit , Go to Annapolis or Catonsville or Laurel to AVOID These people , they don't return calls and will cover up their short comings in anyway they can , they take nor except any blame for nothing ... RUN RUN RUN More

Great experience working with this staff! They were Great experience working with this staff! They were very accommodating and friendly. They offered to purchase a vehicle from Owings Mills that I w Great experience working with this staff! They were very accommodating and friendly. They offered to purchase a vehicle from Owings Mills that I wanted on my behalf. They offered to sell me that car at a very competitive price, too. No xxxxxxxx working with the staff I encountered. The paperwork process was very quick and painless. I would love to work with them again! More

Wow!!! What a great experience!!! I dealt with John Dickerson, also known as Johnny D by his fellow employees and repeat customers. He is a VERY knowledgable salesman and is VW Certified. Though he is Dickerson, also known as Johnny D by his fellow employees and repeat customers. He is a VERY knowledgable salesman and is VW Certified. Though he is younger than most of the other employees he is VERY PROFESSIONAL, knows his product and come to find out has been there since he was only 18 years old. He has actually even had a 1/2 page article written about him in the Baltimore Sun for his success in selling cars! John has climbed the ranks from starting in the service department, worked in the parts department and made his way to becoming a successful salesman. He and his managers made it their priority to get me the vehicle I wanted and that it was also affordable. The vehicle, the process, the price and the attention I was given was all better than I could have ever asked for. Since my purchase I have sent friends, co-workers and my family to Antwerpen VW and all of them have bought from Johnny D and are just as satisfied as myself. If your interested in getting a quality New/Used VW or any vehicle for that matter GO NOWHERE ELSE!!! Make sure that when you go you ask for Johnny D and I can promise that you will be amazed at the entire experience!!! Thanks again John and everyone at Antwerpen VW! There are honest car dealers on this planet with people who actually care about their customers, I'm glad I found one of the few!!! More

My experience at Antwerpen Volkswagen was amazing. I called on phone and describe the type of vehicle I was looking for and when I pulled onto lot it was sitting in front of dealership. Donnie Ackley s called on phone and describe the type of vehicle I was looking for and when I pulled onto lot it was sitting in front of dealership. Donnie Ackley sat me in my new Jetta and went over all the equipment and set up my Blue tooth. Neil Gillies was easy to negotiate with. The price and terms I asked for were met with ease. Tom Morris greeted me after my purchase to make sure I was satisfied. Overall experience was excellent. The only thing I didn't like was leaving the dealership. More

After being in Europe for over 10 years, This dealership treated me if i've lived in Maryland my life. The sales consultant John Dickerson is true professional. He showed me his inventory of cars and let m treated me if i've lived in Maryland my life. The sales consultant John Dickerson is true professional. He showed me his inventory of cars and let me test drive as many as I like. He even let me go alone showing trust. He intrduce me his sales manager who was also outstanding and professional. They put my interest first and made me a nice deal. I would reccomenf this sales team and Dealership to anyone interested in a car. They really work with the customer. More

Very nice to deal with , Didn't feel pushed into buying. Marty was like dealing with a good neighbor,very acomadating.He made me feel like I could count on him for any future problems or questions. I axuall Marty was like dealing with a good neighbor,very acomadating.He made me feel like I could count on him for any future problems or questions. I axually feel like I left a dealer and got a Deal! I will let you know how the next 3 years go. More

I went there to buy my first car and it was nothing but a good experience! Great people with great pricing that really cared about my needs and what I was looking for. The people at antwerpen Volkswagen ca good experience! Great people with great pricing that really cared about my needs and what I was looking for. The people at antwerpen Volkswagen cared about my time and made it a very enjoyable experience. I would highly recommend them to all my friends and family and I plan on going back when I decide to trade the car I bought in! More

When i went there i was greeted by people to get me serviced right away. i have had past promblems with my car that havent been resolved with other dealers and this dealer let me know the problem right serviced right away. i have had past promblems with my car that havent been resolved with other dealers and this dealer let me know the problem right away. i dropped my car off and let them know i needed it back by the next day and they were able to meet my needs. More