I started leasing from Apostalakis Honda in 2013. My first experience was really good. Second time - not great.
Firstly, when asking about SUV/Crossover options, I was not told about their HRV, so I leased a Honda Civic again. (Not a fan of the CRV). I brought this up, and their solution was to just "trade in my civic and add the difference on the HRV. (around $6,000). No thanks.
Fast forward to last Thursday. I had the Honda Service package, which expired at 36k miles. Fine. But then right after I hear "thats weird, we havent done any of this stuff (transmission fluid and brakes.) Then all of the sudden a $300 package for service is recommended. After discussing this I talked with management today and I was met with these answers for my problems: I dont understand how leases work, and the HRV would have been expensive. So it was just never brought up. (Best guess anyways)
Service says multiple things such as "you only have had 3 oil changes since you got the car" (because I come in when the maintenance minder is on). I was accused of having oil changes other places, and the service manager Sherrie muttered under her breath "that's not right" and "you must be going into the negative."
Also that transmission fluid maintenance light should come on around 30-36k miles. I am at 45k and nothing. "Well that depends on the driver." She also said it could have been "accidentally reset." - That's amazing to hear. I was also told they only "change it and cover it under the service package if the maintenance minder light comes on." Well I assume 30-36k is understated so they can make $, OR "it got accidentally reset."
Short version: Service is ALL over the place on "recommendations", and the service plan you can buy is an absolute rip off. She also said they already checked my brakes once, which I did pay for. Apparently that didnt show up for my service agent on Thursday.
I contacted Honda DIRECTLY and asked about my oil change "problem", and was given an answer that as long as you follow the maintenance minder - it is there to calculate and save money instead of a traditional "replace at X miles." Also that I should get another dealers opinion.
Add in scheduling issues in the past, never acknowledging the service agreement and trying to charge me when it was active, patronizing managers, and a final insult of "we will do maintenance for half off" for the "inconvenience." I would never give this place another $1, let alone $150.
I will say that Lisa T. is extremely friendly and did at least try to help. Not much else I can say for anyone else.
TLDR: Please, if you buy a Honda, go somewhere else other than Apostalakis. They have gone very far down hill from when I first used them in 2013. Both their service and sales depts leave a lot to be desired.