I had done all of my vehicle research and was confident that I knew what I was looking for, but as a first time car buyer I was haunted by the image in my head of the 1960s fast-talking used car salesman just trying to unload their lemons. I was terrified I wouldn't know what questions to ask, and whether I would be able to trust the person I was working with. In addition, I like to communicate via email rather than chatting on the phone, and I feel incredibly thankful for Ian at Apostolakis Honda, who is their online sales manager. He was incredibly genuine, helpful, patient, and made the entire process downright pleasant. This high quality customer service seemed to pervade the entire showroom - everyone was incredibly friendly and helpful. For a first time car buyer, I could not have hoped for a better experience, and I am thrilled with the vehicle I purchased.