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Apple Chrysler Dodge Jeep Ram

Shakopee, MN

5.0
6 Lifetime Reviews Review Dealership

1301 Greenwood Ct

Shakopee, MN

55379

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6 Reviews of Apple Chrysler Dodge Jeep Ram

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February 23, 2021

"Loved the friendliness and how hospitable the staff was..."

- Scott

Loved the friendliness and how hospitable the staff was here. Miguel and Luke were great to work with. Very fair offers for my trade in and for the truck I purchased. When I need my next vehicle I will be sure to look here first.

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Recommend Dealer
Yes
Employees Worked With
Miguel, Luke
May 07, 2019

"Jeep wrangler"

- Captain

Kevin was very helpful in my purchase! We negotiated a deal better than other dealers and pretty easily! My second jeep from this desler both times i had a good experience

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Recommend Dealer
Yes
Employees Worked With
Kevin
December 17, 2018

"Worms in this Apple."

- Sean

TL;DL: Ran credit, lied about it. Withheld rebate, tried to send a new contract so they could pocket the $1,000 incentive. Bought a truck here. Before visiting Apple CDJR, I contacted Greg Mussmacher and Bryan Merriman to iron out a few details. First was confirming the sale price. This is the price the dealer is agreeing to sell the vehicle for, before manufacture incentives are applied. The second was to make sure the financing arrangement with my credit union would be adequate. I was approved through PSECU and was told by Greg that their system would reflect that as PSECU is one of their preferred lenders. I was assured that I would not need to apply for credit at Apple CDJR. Fast forward to purchase day. Greg tells me I need credit info to confirm to PSECU that it is actually me buying this truck. I specifically ask him if this is being submitted to anyone other than PSECU. He says no, absolutely not. Not hours after I leave the dealer I get credit alerts that Apple CDJR submitted credit applications to multiple creditors, including a different credit union, Citadel FCU. So now both my wife and I have 2 new hard inquiries on our credit that should not have occurred. Thanks for lying right to my face, Greg. That sign on your cubicle wall that states your trying to fight the car salesman stigma is clearly meant to be funny. The second issue arrived two days later. I get a call from the Finance and Insurance Manager, Mike Bankert. He calls me up and says he’s sending me a new contract. I asked why, and he informs me that an incentive was left off of my contract and that he revised it to reflect that. I asked what this new incentive was, and he would not tell me. He said it didn’t affect my end payment or contract total and quickly got off the phone. I tried calling back, leaving voicemails and sending emails to him, Greg and Al Deetz (the Sales Manager), trying to get an answer to why this new contract I got in the mail had increased the price by $1,000 and this new incentive was added. I never got any response. No one answered. Either Apple was trying to pocket this incentive that was rightfully mine, or they were trying to use an incentive that I didn’t actually qualify for. It’s a dealer responsibility to apply the incentives that I qualify for. Ram doesn’t advertise them all, they say “See dealer for details” on everything. I never sent that contract back, never heard anything at all. My loan was funded like the original contract stated. I was going to write all this in the dealer survey that I should have received along with the extra $grundo, but that mysteriously didn’t show up either. I asked Greg what happened to it, he said it was sent out two days later - which is also not true. And after Greg’s big sob story about how these dealer surveys screw him over if he gets anything but 10’s on everything, it’s a big wonder why I didn’t get one. I was waiting for that email. Because RAM needs to know that this dealer is the reason for that shady car dealer stigma.

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Recommend Dealer
No
Employees Worked With
Greg Mussmacher, Mike Bankert
April 13, 2018

"Nice guy, straight shooter!"

- DavidMarketon

I went in there looking to possibly order a Ram 3500 and wanted to test drive both transmissions and Chris was very helpful in letting me do that without being pushy. We went over the ordering process and he got me a number right then and there. I wasn't able to work with him after as he got promoted to finance at Apple's Ford dealership a few days later!

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Recommend Dealer
Yes
Employees Worked With
Chris Ashland
January 03, 2018

"Very happy"

- DurangoRallye

They went above and beyond to get us the vehicle we wanted at the right price. Great service, communication and integrity. Would definitely recommend these guys.

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Yes
Employees Worked With
Bret M, Brian S, Eric L
December 27, 2016

"Stellar Service!"

- Christopherly

From start to finish, I had a wonderful experience with the staff at Apple! I came in with a car already in mind that I wanted to test drive and Dacy Williams was outside in the frigid temperatures to greet me with a wave and a hello! I didn't feel pressured like I usually do when I came that day. She actually let me look around and I really appreciated that. Once I approached her she was very patient and accommodating. I felt like I was talking with a friend when we were going through what I was looking for and she made sure I was satisfied with my options. After the test drive, I was certain I was happy with the car. The price was great and had everything I was looking for. When we started the process I asked about how they do trade ins and informed her I was a little nervous about my trade in and was hoping that they would come in at what my car was bluebooked at. She put my mind at ease during this process and they came in at what I was expecting! The gentleman who helped was also very friendly. After that process was done, the financing guy came out (who also was very pleasant to work with) so I could explore my options and i had a price range that I was comfortable at spending and they came in at a good interest rate at a price that fit my budget. I cannot speak any more highly about my experience. If your interested in a car, definitely give them a shot. Dacy and the staff will take good care of you

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Recommend Dealer
Yes
Employees Worked With
Dacy Willliams
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