Ran credit, lied about it.
Withheld rebate, tried to send a new contract so they could pocket the $1,000 incentive.
Bought a truck here. Before visiting Apple CDJR, I contacted Greg Mussmacher and Bryan Merriman to iron out a few details. First was confirming the sale price. This is the price the dealer is agreeing to sell the vehicle for, before manufacture incentives are applied. The second was to make sure the financing arrangement with my credit union would be adequate. I was approved through PSECU and was told by Greg that their system would reflect that as PSECU is one of their preferred lenders. I was assured that I would not need to apply for credit at Apple CDJR.
Fast forward to purchase day. Greg tells me I need credit info to confirm to PSECU that it is actually me buying this truck. I specifically ask him if this is being submitted to anyone other than PSECU. He says no, absolutely not. Not hours after I leave the dealer I get credit alerts that Apple CDJR submitted credit applications to multiple creditors, including a different credit union, Citadel FCU. So now both my wife and I have 2 new hard inquiries on our credit that should not have occurred. Thanks for lying right to my face, Greg. That sign on your cubicle wall that states your trying to fight the car salesman stigma is clearly meant to be funny.
The second issue arrived two days later. I get a call from the Finance and Insurance Manager, Mike Bankert. He calls me up and says he’s sending me a new contract. I asked why, and he informs me that an incentive was left off of my contract and that he revised it to reflect that. I asked what this new incentive was, and he would not tell me. He said it didn’t affect my end payment or contract total and quickly got off the phone. I tried calling back, leaving voicemails and sending emails to him, Greg and Al Deetz (the Sales Manager), trying to get an answer to why this new contract I got in the mail had increased the price by $1,000 and this new incentive was added. I never got any response. No one answered. Either Apple was trying to pocket this incentive that was rightfully mine, or they were trying to use an incentive that I didn’t actually qualify for. It’s a dealer responsibility to apply the incentives that I qualify for. Ram doesn’t advertise them all, they say “See dealer for details” on everything. I never sent that contract back, never heard anything at all. My loan was funded like the original contract stated.
I was going to write all this in the dealer survey that I should have received along with the extra $grundo, but that mysteriously didn’t show up either. I asked Greg what happened to it, he said it was sent out two days later - which is also not true. And after Greg’s big sob story about how these dealer surveys screw him over if he gets anything but 10’s on everything, it’s a big wonder why I didn’t get one. I was waiting for that email. Because RAM needs to know that this dealer is the reason for that shady car dealer stigma.