Apple Ford Apple Valley

This past week we were provided with excellent service at This past week we were provided with excellent service at your business and we truly appreciate it. We want you to know that we are very happy with This past week we were provided with excellent service at your business and we truly appreciate it. We want you to know that we are very happy with the quality of service we received at your dealership. We appreciate the responsiveness of your team, especially Bob Avery in sales and Brian at the Apple Collision Center. We will certainly recommend your dealership to others because of our satisfaction with your service. Because of all their efforts, we were able to find a car that was just what we were looking for. Please let all your employees know that all their efforts did not go unnoticed! You have a great team that makes customers feel respected and valued. What a fun place to do business! Thank you and we look forward to a long relationship with Apple Auto Group. Gale Warn and Gladys Bacon Delano, MN and Bloomington, MN More

Sales manager John Callahan is very difficult to work with. I realize his position is to make the best deal for apple ford but he is very rude, unprofessional, and speaks to customers with a belittling with. I realize his position is to make the best deal for apple ford but he is very rude, unprofessional, and speaks to customers with a belittling tone. I was very close to walking away just based on how he spoke to me. More

I bought a truck at apple used auto shakopee. They were quick to sell the be vehicle but the next day when the wheel was going to fall off and other safety issues were at hand they did not seem to care one quick to sell the be vehicle but the next day when the wheel was going to fall off and other safety issues were at hand they did not seem to care one bit. I recommend if u want customer service shop else where. The manager cole said to my face "we did u a favor and got you the loan". Now they have the vehicle and have not paid me the 1500 I put down. More

Making a service appointment means nothing at this service center. I made an appt. to have the oil changed on my MKX. I arrived ahead of the appt. time pulling up into the quick lane. There were 10 service center. I made an appt. to have the oil changed on my MKX. I arrived ahead of the appt. time pulling up into the quick lane. There were 10 or so cars already in line and I told the guy I had an appt., he indicated that I would have to wait with the other cars in line. I asked what's the point of an appointment, he did not have an answer, he called over someone else, same question, same response. Long story short, it took over an hour and half to have the oil changed and a "Lincoln Wash". I asked why so long and was told that oil change takes a half hour and a "Lincoln Wash" can take 45 minutes or so as they clean inside and out. Both times seem long to me, my experience with other service centers confirms short times. Ironically after the long wait I entered my car only to find that the interior cleaning was poor at best. I did speak with the service manger and pointed out my issues, as well as showing him the interior of the car ........ like the other guys, he had few answers and could only offer an apology. Don't waste your time making appointment at this dealership! More

I just bought a Raptor from Apple Valley Ford ( 2nd car purchased there), drove 150 miles, probably past 10 other ford dealers to work with them. Bob is awesome. Mike gave me a fair price on my trade. Ch purchased there), drove 150 miles, probably past 10 other ford dealers to work with them. Bob is awesome. Mike gave me a fair price on my trade. Chris wrote up the deal and explained it clearly. If your buying a ford I would ONLY go to apple valley ford. Start with Bob Avery, the rest of the team is great. More

Tyler was great with explaining all the options and treated me with much respect.Also gave me honest feedback about the vehicle and my finance options.I would recommend Apple Valley Ford to anyone else treated me with much respect.Also gave me honest feedback about the vehicle and my finance options.I would recommend Apple Valley Ford to anyone else. More

Horrible service. No consideration of ones time. If you want to sale a car you should try building a relationship. Personalize the deal to make it feel like you care because your not the only dealership o want to sale a car you should try building a relationship. Personalize the deal to make it feel like you care because your not the only dealership out here. More

I called the sales rep regarding my remaining warranty terms. After 3+ weeks, he has not returned my call. I called Service to request an appointment. No one answered, but they had a prompt for leaving terms. After 3+ weeks, he has not returned my call. I called Service to request an appointment. No one answered, but they had a prompt for leaving messages, so I left one. No one has returned my call. UPDATE 31-MAY: They did call back, apologize, and let me have my requested service (oil change, tire rotation, fluid top-off, inspection) free of charge. More

My family had a great experience with Apple Ford. It was close to home and had friendly people. We appreciate the no pressure sales approach. Thanks for making our new purchase a hassle free experience. close to home and had friendly people. We appreciate the no pressure sales approach. Thanks for making our new purchase a hassle free experience. More

When we arrived at your dealership our guard was up. Judging from the size of your business, I was already thinking oh great just another high pressure experience and was anticipating leaving disappoint Judging from the size of your business, I was already thinking oh great just another high pressure experience and was anticipating leaving disappointed. We had some unpleasant experiences with our local dealerships; it was nice to see that customer service is not a thing of the past. Our salesman Mike Tweedy couldn’t have been any nicer, we didn’t get the high pressure method that salesman are notorious for. Everyone we talked to took the time to explain everything and we didn’t feel like you were trying to pull a fast one on us. I’ve been recommending your dealership to everyone I know. When it is time to purchase another vehicle we will be asking for Mike Tweedy. Please make sure you show this letter to your owner, you have changed my cynical attitude about some dealerships. I wish you a lot of success, your certainly deserve it! Your Very Satisfied Customers, Delbert & Sue More