Apple Ford Apple Valley - Service Center

My car wouldn't start as the battery (less than 2 years old)was dead. The people were great. They took extra time to make sure what was wrong with my car which really made me feel confident driving my Fusi old)was dead. The people were great. They took extra time to make sure what was wrong with my car which really made me feel confident driving my Fusion. They gave me the option of driving me home and then picking me up when my car was ready. They informed me that my car was still under warranty and everything. My original car purchase was a very positive experience and the service was always been great, too. I'm really glad that they're my dealer. I'd recommend and alrealy have recommended this dealership. Thanks! More

BEWARE OF SPARKPLUG CHANGES IN THE 2004 F-150 Ford Pickup Truck: After breaking down on I-94, we had our 2004 Ford F-150 pick-up towed to Apple Valley Ford. What started off as a good experience with the Truck: After breaking down on I-94, we had our 2004 Ford F-150 pick-up towed to Apple Valley Ford. What started off as a good experience with their extended Sunday service hours, ended in an extremely bad experience. Cause of breakdown was a bad circuit board which controlled the fuel pump....$400.00. In addition to repairing the circuit board, we discussed with the Service Manager, having the spark plugs changed since the vehicle has 105,000 miles on it. The Manager stated that this was a project you should NEVER attempt yourself as sometimes, in that year Ford F-150, the sparkplugs were a two piece design and they often break off when you attempt to remove them. The sparkplug change job was quoted at $325.00 which we thought was absolutely ridiculous but we agreed to have it done. The Manager went on to say that their Ford Dealership Service Technicians have a special "Extractor Tool" they use in case the sparkplugs do, in fact, break off during removal. What the Manager failed to tell us was that IF their "Special Extractor Tool" fails to be able to remove a broken plug, that the cylinder head would need to be removed to extract the broken sparkplug. Long story short......six of our sparkplugs broke off, their special Extractor Tool could opnly remove five of them resulting in the removal of the cylinder head to remove sparkplug #6. Our $325.00 sparkplug changed ended up costing.....are you ready for this.........$2700.00. The Manager should have informed us of this worst case senario as we had NO IDEA THIS COULD HAPPEN - but he did know about the possibility. BEWARE IF YOU HAVE THIS YEAR OF F-150....Google the problem.....this poor design and the costly repair is being experienced by hundreds of loyal Ford customers.......and Ford knows about it. Ford Service Managers....Be honest with your customers....please tell us the whole truth before we agree to have you perform a service. We were three hours from home and in addition to the cost we incurred, I had to miss three days of work while this repair took place. We never would have agreed to have this work done had we been informed of the possibility of a $2700.00 sparkplug job. We were at your mercy.....and you knew it. More

Sandy has been a real help anytime I have one of my vehicles in for service/repair work. Sandy always makes me feel that I can trust the dealership. I have worked with several of your sales force and a vehicles in for service/repair work. Sandy always makes me feel that I can trust the dealership. I have worked with several of your sales force and always found them to be courteous and helpful. I don't have anything else to add, but I am informed that I need at least 250 characters before this review is acceptable! More

I called Apple Valley Ford when my rear tire was locking up and wouldnt move. They were able to get my car in for service and have it done for me the next day. When it was noticed my card still was not ac up and wouldnt move. They were able to get my car in for service and have it done for me the next day. When it was noticed my card still was not acting normal I called in again and brought my vehicle in for a checkup. The technician who drove my car noted the same problem I was having. I was given a loaner car that night and my vehicle was fixed the next morning. JC in service is an excellent person to deal with, very friendly and helpful when asking questions or having concerns. More

Mike knows my vehicle as soon as he sees it. He knows my name immediately. He also listens to what I tell him about my truck. All of that combined makes me come back for service not only on my vehicle but a name immediately. He also listens to what I tell him about my truck. All of that combined makes me come back for service not only on my vehicle but also the other two Fords I own. He needs to be commended for his customer service. Back about a year ago it was quaestionable that I would return to Apple Valley Ford because all you wanted to do was sell me something, service vehicles whatever to make a quota. Now I can have a conversation with Mike and make a educated decision on what needs immediate attention and what can wait a bit. In the current economy that goes a long ways. Nice job Mike. More

I had taken my car 3 times to a local mechanic for a check-engine light - they couldn't find anything wrong and suggested I just drive it and not worry about it. Decided to take it to AV Ford and have check-engine light - they couldn't find anything wrong and suggested I just drive it and not worry about it. Decided to take it to AV Ford and have it checked again. They immediately found the problem and repaired it, plus they discovered that most of the fluids were old and dirty and were a potential problem just waiting to happen. Everything was fixed within 3-4 hours, and they even gave me a ride to and from the dealership so I didn't have to sit and wait. I'll definitely go back for any future service issues. More

I am very pleased with the service with this dealership and Ford on the recent recalls. I am pleased that ford provided a rental while parts arrive. I wish Ford would do something about that ABS Cont and Ford on the recent recalls. I am pleased that ford provided a rental while parts arrive. I wish Ford would do something about that ABS Contoller issue. I hate seeing that light come on and have concerns that the ABS system could fail. $1,200 is a lot to pay for a product issue. Steve Knudsen 952-890-9144 More

We have purchased 3 vehicles from AV Ford since 1996 and have had excellent performance from and service for all 3 vehicles. When we have had a problem such as noises or malfunctions AV Ford service has alw have had excellent performance from and service for all 3 vehicles. When we have had a problem such as noises or malfunctions AV Ford service has always been prompt and persistent in solving and repairing the problem. More

The car this review is for, 2008 Lincoln MKX, is MY car, not my husband's. The email is even addressed to my husband and not me. The entire time we were at the dealer, the service shop employee we dealt wit not my husband's. The email is even addressed to my husband and not me. The entire time we were at the dealer, the service shop employee we dealt with talked to my husband, the entire time, without evening making eye contact with me. I even TOLD him the car was mine and it didn't matter. I will go somewhere else next time where women are not treated as second class. Tricia Sibley More

A business that really shows that they value you as a life long customer not just a one time sale. Truly committed to service, quality and developing a long term relationship. No pressure, sales consulta life long customer not just a one time sale. Truly committed to service, quality and developing a long term relationship. No pressure, sales consultants who know their product and a finance department that actually walks the customer through options that are best for that person. This is not your ordinary dealership and provides an unexpectedly comfortable environment throughout the sales process. I won't take my business anywhere else. I also trust this dealership's service department with my classic car. More