Apple Ford Shakopee

The sales experience is smooth - we’ve purchased 3 cars from Nick, who is top notch and is the only reason for two stars. The experience of getting my vehicle serviced using my top tier EasyCare warran from Nick, who is top notch and is the only reason for two stars. The experience of getting my vehicle serviced using my top tier EasyCare warranty was a nightmare. Passing the buck between dealership and EC to figure out who was going to pay (certainly not me!) and hours spent chasing the Service Manager and ops staff to return my calls and solve the issue. It was never solved after 18 months of continuous trying. I just gave my business for a brand new SUV to another brand and another dealership because this experience left a horrible taste in my mouth. More

They went above and beyond! I’m switching to Apple Ford for my future vehicle purchases. I’m switching to Apple Ford for my future vehicle purchases. More

They always seem to have the best prices when looking for a new or used vehicle. a new or used vehicle. More

FRIENDLY, KNOWLEDGEABLE, GREAT JOB OF HAVING CAR READY, QUICK CREDIT DEPARTMENT, THOUGHOUT ORIENTATION, GOOD FOLLOW UP. QUICK CREDIT DEPARTMENT, THOUGHOUT ORIENTATION, GOOD FOLLOW UP. More

A big thank you to the entire team at Apple Ford Shakopee for an amazing experience. What started as a tough situation with my vehicle, where I felt uncertain about my options and costs, quickly turned aroun for an amazing experience. What started as a tough situation with my vehicle, where I felt uncertain about my options and costs, quickly turned around thanks to Nancy’s expertise and care. She went above and beyond, leading to a seamless transition where I traded in my vehicle for a newer one. Austin in Sales was also fantastic- he made the whole process smooth and hassle-free. Without a doubt, I’ll be returning to Apple Ford Shakopee for future needs! More

I made an oil change appointment for 7:30 AM. I arrived at 7:25 am. At 8:40 AM, I went into the service area to inquire about the status of my car. Only to be informed that my car has not been I arrived at 7:25 am. At 8:40 AM, I went into the service area to inquire about the status of my car. Only to be informed that my car has not been serviced yet and is in queue. I was then told it might be another 35-45 minutes before they get to it. I asked the technician - "Why make an appointment if you're not going to honor it"? Response - "We are busy and with QuikLane there is no guarantee of when you get in". If I would have been proactively informed of such, I would have rescheduled my appt and/or gone elsewhere. This is unacceptable. Horrible Customer Service. More

Very friendly and helpful staff. Process of leasing a new vehicle went very smoothly. Dealership ia very nice facility. Process of leasing a new vehicle went very smoothly. Dealership ia very nice facility. More

The staff was courteous and helpful. When we had a small problem after our purchase Apple Ford fixed the problem and got us back on the road. I would buy from them again. When we had a small problem after our purchase Apple Ford fixed the problem and got us back on the road. I would buy from them again. More

It was welcoming. They listened to my concerns and helped us reach a better deal. They listened to my concerns and helped us reach a better deal. More

I was very happy that the car I saw on line was the car they sold to me . No bait and switch. No gimmicks. Mike was very great he explained the car to me . I test drove the car. I am very happy with my pur they sold to me . No bait and switch. No gimmicks. Mike was very great he explained the car to me . I test drove the car. I am very happy with my purchase. It did not take hours to complete my purchase. He did not try to make me finance the car . I told him from the beginning I was a cash buyer, that was excepted and no pressure to do differently. I would recommend this dealership to anyone. Looking for a used car or truck or a new car or truck this is the place to go.? More