I am a highly motivated car buyer and found two cars on the Apple Ford website I was interested in, so I filled out their 'confirm availability' form online. I never heard anything back from them. When I followed up with the, they attributed this to an IT glitch.
After waiting a few days, I decided to give them a second chance and called their dealership on the phone directly to verify that the two cars I was interested in were indeed available and to arrange a test drive that day. I was assured by the man who answered the phone that not only were they both available, but that they both would be waiting for me upfront when I came in for a test drive that afternoon.
After driving all the way from Minneapolis, I went to the front desk and they handed me off to a salesperson who clearly was not given any information at all that I had arranged to test drive two specific cars. When he finally located that information in the system, he told me that neither car was available for a test drive, despite being told they'd be ready for me. One was checked out to someone else, and the other wasn't even on the property. It was in storage at some other location of theirs. Needless to say, I wasn't pleased. I pre-arranged by phone to test drive these two cars, and when I came, they weren't available like I was told they would be. I walked out of the dealership angry for having wasted my time.
This would have been a 1-star review had it not been for the pleasant and helpful interactions via phone and email I had with one of their employees name Faith (the only bright spot). Apple Ford clearly has some basic system and process problems that one oughtn't encounter in any mature organization. Too bad for them, because I was fully ready to buy one of these two cars on the spot that day. Whoever the salesperson was would have made a quick, easy, no-fuss sale. And now, I can't see myself ever considering their dealership again.