Apple Ford Shakopee

Before I went to Iraq, I had my car serviced(tranny) I Before I went to Iraq, I had my car serviced(tranny) I spend a year in Iraq, get home,,car is still not right(car was parked in my Father's garage th Before I went to Iraq, I had my car serviced(tranny) I spend a year in Iraq, get home,,car is still not right(car was parked in my Father's garage the whole time) Apple Ford -shakopee told me i needed to rebuild my tranny((WHAT!!!!!)) Because of 1 peice of paper that wasn't filled out correctly, or had missing info the warranty would not be enforced, my Father tried calling the service manager and the manager of the whole dealership but calls were ignored, my father and step mom had bought many vehicles from ford-shakopee and spend $1000's using the service dept. Being a good and returning customer wasn't good enough. I was forced to pay full price for my tranny repair, my father is so upset with the way I was treated and the way he was ignored that WE WILL NEVER BUY or have another CAR SERVICED by apple ford of shakopee. More

Bob was so friendly and helpful. Actually, every person I came in contact with was awesome: the finance manager (Katie, I think), another sales person who helped us while Bob was finishing with another cu I came in contact with was awesome: the finance manager (Katie, I think), another sales person who helped us while Bob was finishing with another customer, and the manager who is helping me find a floor mat for my vehicle. AFter the sale, bob gave me a big hug. I know that when I visit the dealer again, I will be welcomed with a smile. More

I just purchased an Edge Limited.Kristine was my sales person and she was very nice to work with. She showed me a couple of vehicles and I took them on test drives. I really liked the Edge. Kristine wa person and she was very nice to work with. She showed me a couple of vehicles and I took them on test drives. I really liked the Edge. Kristine was very helpful and informative about the vehicle. This was the first time I had a lady sell be a vehicle and she really made me feel comfortable. I may need some help from time to time to figure out how the computer works in this vehicle. I think it has too much computer stuff in it for me to figure out, but I am going to review the CD and see if that helps. All your dealership people have had a good impression on my husband and I, they are all very kind and helpful and know their job. More

Apply Valley For in Shakopee has always done well by us. A very reliable dealership. We have all of our service work done at this dealership. It is very conveneint to have a courtesy car to take me back h A very reliable dealership. We have all of our service work done at this dealership. It is very conveneint to have a courtesy car to take me back home or work and then to pick me up when my vehicle is ready. The keep us informed as to what is being done and why. Honoring our decisions as to what work will be done and when. Very capable and knowledgeable employees. Our experience has been super! More

An outstanding experience. Everyone treats you great. An outstanding experience. Everyone treats you great. The work is always first rate. I own a Chevy and have been using Apple Ford for all of my s An outstanding experience. Everyone treats you great. The work is always first rate. I own a Chevy and have been using Apple Ford for all of my service. When I purchase a new truck, I will look strongly at the Ford. If I decide to purchase a Ford it will be from Apple Ford. More

The team at Apple Ford made the purchase of my pre-owned truck easy. Prompt responses to questions, quick response from from the service department, and electronic handling of the financing resulted in pai truck easy. Prompt responses to questions, quick response from from the service department, and electronic handling of the financing resulted in pain-free buying. I got a great price on my pre-owned F150 and a fair price on my trade-in Town Car. As an experienced woman buyer, I appreciated their acceptence of my decisions without pompous interjections of what I need. They had no problem with my dog accompanying me during the process and the coffee was pretty good too. I have been driving my truck for the past 2 years trouble free. I get upgrade offers now and then, but no need for that yet. I recommend Apple Ford for buyers that don't wish to make spending the money an extended experience because they can deliver fast service. More

My main gripe is with the monthly quotes for a vehicle Iwould not accept if it was given to me FREE! I keep gettong quotes for a new Ford Edge - my vehicle is paid for and I am not in the mood to get int Iwould not accept if it was given to me FREE! I keep gettong quotes for a new Ford Edge - my vehicle is paid for and I am not in the mood to get into another car loan just yet! I have the regular service performed by the dealer, so I kniow first-hand what is available at the dealership. I have called and emailed the dealership to stop these annoying quotes for something I do not want, desire or need - all to no avail! The next time I go in for service, I am going to speak to the sales manager personally about this harrassment. More

Ford really should give option to make standard alloy wheels for fusion SE. Cheap plastic wheels covers on a upgrade from S version is unacceptable....Salesman great. Finance and sales manager great. Bui wheels for fusion SE. Cheap plastic wheels covers on a upgrade from S version is unacceptable....Salesman great. Finance and sales manager great. Building too cold Restrooms, etc. great. Inside downstairs great for viewing car good idea... More

I visit this dealership often. From everything to air in my tires to my purchase of a 2011 Ford Fusion, I have been very satisfied. Good people, good prices and always met with a smile. Even a good place f my tires to my purchase of a 2011 Ford Fusion, I have been very satisfied. Good people, good prices and always met with a smile. Even a good place for toddlers, play area and snacks are a plus More

I've had a few attempts at doing business with them. One time I looked at a car they had, their price was a little higher than what the market should have been for that car. To prove it to them, I found an time I looked at a car they had, their price was a little higher than what the market should have been for that car. To prove it to them, I found an almost identical car, same year, model, color, and all options with exception of a sunroof. The sunroof was a 650 dollar option when the car was new, however, the other car was priced 1500 dollars less. They refused to pricematch even though they have a price matching policy (even within 650 dollar difference), on the premise that, well, you can't just judge by the numbers and that they would have to put the cars side by side and look at scraches and oil change history and everything else. I ended up walking out. After I bought a car somewhere else, I brought it in for an oil change. During the 20 minutes they had the car, my car developed a check engine light. Right after that, the "techs" went home and I was left with one of the service writers to sort things out. He was very courteous, said that they will fix it since they did it and so on. With no one there to take a look at it, I ended up going home with the promise that they would take a look at it first thing in the morning. On the way home, I stopped by Autozone to have the computer scanned and figure out what the issue was. The error was about a temperature coolant sensor, which happens to be in the way if you take off the airbox to check the air filter - something all oil places seem to do when you just want an oil change. I took the car next day, they gave me a loaner focus, came back from work, and on the road I called to see what the status was. I was told that there was no problem and they just cleared the code, and as soon as I paid the 120 dollar diagnostic fee I would be on my way. At that point I started arguing with the service manager (different guy than the first one) about how it's supposedly not their fault and my car had a problem prior - even though he had just said there was no problem. After about an hour of arguing with him, I got told to leave and not come back. I told him not to worry, I wouldn't, unless I want a broken car again. When I got home, I've looked at the car and the connector to said sensor had been changed, it was now a different color. They did in fact fix what they must have realized was their mistake, but wanting to make money they wanted to charge me their ridiculous diagnostic fee. I would highly recommend against going there for service. More