Apple Ford

I bought a used vehicle recently and was told less than a month after that I need to replace two of my tires. Do not trust this place even if they show you all the inspection report. After calling the office month after that I need to replace two of my tires. Do not trust this place even if they show you all the inspection report. After calling the office, all I was told is that they can’t do anything about it. More

One star only because the people I interacted with were friendly otherwise this dealership is a joke. Good luck trying to get in touch with these people unless you show up in person. First off, i purchased friendly otherwise this dealership is a joke. Good luck trying to get in touch with these people unless you show up in person. First off, i purchased my vehicle April 2020. I bought extended warranty (thank god) and the purchase was fairly easy for a first time buy. In the warranty it stated I could get a replacement remote. It took me 2 months of back and forth with the dealership and the warranty company all because the dealership never gave me the second key and in order to get the replacement I needed 2 keys on day of purchase. The dealership ended up getting the key for me, the key was done in like 10 mins but for some reason I waited over 2 hours until I walked up to the key guy and he was like you’ve been done for the last 2 hours! I ended up smelling what smelt like gas coming out of the exhaust took it to a Chevy dealership just to find out the Transmission needs to be replaced more or less $7000 fix that alone plus other things that needed to be replaced. A month over a year from purchase. Absolutely ridiculous. More

Jonas in the Quick Lane Department provided excellent service finding a part for my car and rescheduling. He provided good customer service and was helpful. service finding a part for my car and rescheduling. He provided good customer service and was helpful. More

Curtis the service manager is fantastic. My car needed work done but was just out of warranty. He worked with me to get the service completed at a fair price. work done but was just out of warranty. He worked with me to get the service completed at a fair price. More

It got better last week.Because I provided a less than It got better last week. Because I provided a less than stellar review, when my ins. called to ask about the written diagnoses I was provided, the de It got better last week. Because I provided a less than stellar review, when my ins. called to ask about the written diagnoses I was provided, the dealership told USAA that what they provided me was not accurate. They even referenced my bad review while trying to convince USAA they really hadn't diagnosed anything. Run. Run far far away. More

Bought a supposedly certified preowned lincoln.A few Bought a supposedly certified preowned lincoln. A few months later its leaking rainwater into the car. Dealer wanted to charge me 5% of what I spent Bought a supposedly certified preowned lincoln. A few months later its leaking rainwater into the car. Dealer wanted to charge me 5% of what I spent to buy the whole car to fix it. The week before I brought it is Chris the used car sales manager told me it would be covered. NOPE. Then after I got upset and he said he would call me back, NOTHING. Buyers beware. More

I recently had an unexpected problem with my car and decided to take it to Apple Ford. With no appointment, they took my car and accommodated me instantly. Everyone was extremely professional and honest decided to take it to Apple Ford. With no appointment, they took my car and accommodated me instantly. Everyone was extremely professional and honest throughout my visit. Especially, the service manager, Curtis Ford. He did everything in his power to help me and for that I’ll be recommending and using this dealership from here on out! More

After the worst Service Department experience in 47 years, I have written off any Ford product for future purchases, and I plan to sell our Transit Connect van very, very soon. Yesterday I was lied to years, I have written off any Ford product for future purchases, and I plan to sell our Transit Connect van very, very soon. Yesterday I was lied to on seven different occasions regarding Ford Co. policy, expected completion times, availability of a shuttle to take me home, and the process of fixing a particular problem. Arrogant, dismissive, dishonest, and negligent people from top to bottom. Service Manager is either a half wit or a terrible liar. Either they know what they're doing and are dishonest OR they DON'T know what they are doing and screw up by the numbers. Either way the customer loses. I am 65 years old and have dealt with Ford, Honda, Ram, Mazda, Tesla and Buick dealers and mechanics for nearly 47 years. This was the worst service experience since I have been a customer at car dealerships (dating back to 1973). The desk clerk, while polite, was filled with fake, inaccurate info. I guess they assume customers are idiots. Warning: Do not trust ANYONE at Apple Ford in Columbia. They show no respect or regret. They can't seem to do anything right or communicate even among themselves. Mechanics tell you one thing...Service Manager another...desk clerk just makes it up as we go. DONE! No more Fords. Mr. Ford in Detroit would not be happy with this dealership because it gives his whole company a bad name: LIARS. FRAUDS. NITWITS. No more Fords for me and my family. And only too glad to tell my neighbors and friends. Be aware: This dealership will screw you. They are fools, liars and arrogant incompetents. AVOID like the plague. Buy a Honda or Toyota or Tesla...avoid Ford. More

Simply the worst starting with the arrogant owner through sales and finance mangers and sales people. Be aware of this dealership. Stay away. They lie about everything sales and finance mangers and sales people. Be aware of this dealership. Stay away. They lie about everything More

Terrible liars . I brought my Lincoln MKC in for routine service and tire rotation . They claim to change the oil but failed to rotate the tires . Mistakes happen so no biggie . I called explained what they service and tire rotation . They claim to change the oil but failed to rotate the tires . Mistakes happen so no biggie . I called explained what they failed to do . The service manager Donnie arranged for my vehicle to be picked up at my residence and have the tires rotated . I’m thinking this is great . They picked my vehicle up on a Monday my day off . Dropped the vehicle off with paperwork that stated the tires where rotated . Sounds great right ? Only propose is unmarked the tires to ensure the work was done and the markings were in the same place as before . I called and spoke to another manager who advised that he was sure they were rotated what he didn’t realize was the service department was closed on Monday and there was no way the tires could’ve been rotated !!!!! They gave me fraudulent paperwork which makes me question if they didn’t anything at all . To top it off I sent the vehicle to another mechanic to double check their work and he discovered that the dealership left every major bolt loose including the master cylinder for the brakes . I wouldn’t trust anything these liars say . Any work they claim to do is subject to fail because they lie . I would reinspect anything they pass off as complete or just not use this dealership . They are setting people up for major work by sabotaging your vehicle and lying about completed work . Do not use them at all !!!!! More