Apple Ford

Don is very friendly, and knowledgable. I have been to several financial institutions to get a fair interest rate, Don was able to secure a very favorable interest interest for a USED car. Don was able t several financial institutions to get a fair interest rate, Don was able to secure a very favorable interest interest for a USED car. Don was able to lowered my interest rate by more than half,of the lowest quote I got,lowering my monthly payment by over $70 per month. Thank you Don!!!! Also big shout out to Girard, Chad and Curtis for helping me out and making a great impression for my first time dealing with this dealership. More

I have been a customer of Apple Ford for the past 3 years, and have unfortunately seen the customer service decrease each time I have come in. I have browsed the sales floor while waiting for service years, and have unfortunately seen the customer service decrease each time I have come in. I have browsed the sales floor while waiting for service on my Ford Focus, and it has seemed like no-one is interested in being there. The reception I have received to come in for an oil change/tire rotation has been poor at best, and they have had no consideration for my time- don't have a quick lane if it's 3 hrs for an oil change. But I am very happy with my 2 visits in the past month. I have encountered Curtis Ford both times, and he has not only been very knowledgeable (tire problem & bluetooth hookup), but does not seem like it's a bother to do his job(which I'm not even sure those 2 things applied to him, but it didn't seem to matter- the customer mattered first). His friendliness has given me hope that Apple Ford is headed back in the right direction. More

I drove all the way down from NJ to buy a car here because they had one with options I wanted. They were excellent and helpful, and the salesman john Allen was wonderful. We would actually drive there because they had one with options I wanted. They were excellent and helpful, and the salesman john Allen was wonderful. We would actually drive there again. More

I am an immediate family member of a retired Ford employee of 34 years. As such, I make use of the discount afforded by the retirement package. When I arrive at the dealer, my intent is one of two th employee of 34 years. As such, I make use of the discount afforded by the retirement package. When I arrive at the dealer, my intent is one of two things: service for my existing vehicle, or to make a purchase. If I am making a purchase, I do my research beforehand and always come equipped to ask for what I want. If the variant of my chosen vehicle isn't available (which is typically the case) then I place an order to the factory. Unlike typical customers, I am patient, and I make sure to inform the sales person that 1) I am using a discount plan, and 2) my decision is final. Therefore, with the terms made plain and clear, it would be pretty difficult to ruin the purchase. In other words, the staff would have to deliberately drop the ball to earn an unfavorable rating. The people I met were polite and courteous, and I appreciated the check that was made for my out-of-state vehicle trade-in, saving me great suffering from the MVA. I also believe the terms of my financing were favorable. More

i came in to apple ford to purchuse a new truck john allen an kyle helped me out finding the perfect one inside my price range. thanks guys allen an kyle helped me out finding the perfect one inside my price range. thanks guys More

I brought my car in for a routine oil change and service and Curtis was a joy to work with. He had a large number of customers to assist this particular morning and he still managed to give each of us the r and Curtis was a joy to work with. He had a large number of customers to assist this particular morning and he still managed to give each of us the required amount of attention. He even went out of his way to look up some data and part numbers for an issue with my car not related to the oil change. Curtis is very knowledgable about Ford, the cars and his customer service skills are beyond reproach! If anyone can restore our faith in service at the American auto dealerships it would be Curtis! I hope that when I return I will be lucky to have him as an associate again! More

Anyone looking for a car, ask for Joseph Lopez (JLO). He is great to work with and is one of the few honest salesmen out there. Sold me an awesome 2012 F150!!!!!!!!! is great to work with and is one of the few honest salesmen out there. Sold me an awesome 2012 F150!!!!!!!!! More

I had to take my Ford Fusion in for some repairs and get it serviced....it was close to going over my 100,000 mile warranty and my car had been acting up. I had the pleasure of dealing with Curtis Ford who it serviced....it was close to going over my 100,000 mile warranty and my car had been acting up. I had the pleasure of dealing with Curtis Ford who works at the service counter. Curtis went above and beyond any level of customer service I have ever encountered at a dealership. First off, he was extremely polite which is huge, secondly when the technician thought my car was finished Curtis took a look himself and noticed that there were still some issues with the car so he made sure they fixed what I believe was the engine mount block. He could have just said nothing and waited until my warranty expired and then I would have had to pay extra money. Curtis also arranged for a rental car for me to use while my car was being repaired. In addition, he was up front, honest and it was apparent that his goal was to make sure my car got taken care of. At the end of the day I ended up having to pay a little over $800.000 for some service issues not covered under my warranty but because of Curtis I also saved allot of money. I bought my fusion at the same dealership and from this point on I will be a customer for life at Apple Ford Columbia. Curtis should be running the whole service department in my opinion. The guy just flat out gets it. More

Curtis Ford was very respectful and professional when I came in for a safety recall on my Free Star Van. The company somehow had ran out of parts but he went to bat for me and made sure my vehicle was take came in for a safety recall on my Free Star Van. The company somehow had ran out of parts but he went to bat for me and made sure my vehicle was taken care of properly. He even assisted me with a loaner car to continue my transportation needs until the job was done. I am very pleased with his service and would definitely recommend my associates and friends to Apple Ford and Curtis Ford when they need car service. Thanks again, Solomen/Allen H.Colbert More

Everyone was friendly and pleasant, and did not pressure me. I got a great price on exactly the car I wanted, with no hassle. I would not hesitate to go to Apple Ford again. me. I got a great price on exactly the car I wanted, with no hassle. I would not hesitate to go to Apple Ford again. More