Apple Ford

Joe D was very helpful in getting me the car I wanted. When I was unsure if I wanted another Escape (currently had a 2006 Escape) and I told him I was going to check out a few other cars, he said just to When I was unsure if I wanted another Escape (currently had a 2006 Escape) and I told him I was going to check out a few other cars, he said just to promise I would test drive a 2012 Escape before I signed any papers at another dealer. I tried a Forester and a 2012 RAV4 Limited but when I came back to Apple Ford and drove the 2012 Escape, I knew it was the car for me. (Again) I was picky with the color of both the interior and exterior and it was a couple of days of calling dealers in Maryland and Pennsylvania to get the exact combination I wanted. Though at times I wondered if he didn't want to say "Can't you just take one off our lot???" he never did. Apple Ford gave us good deal on the price of the car and a trade in. We know from having 3 other Ford cars that it will be hassle free to come in through their service department for routine maintanence.That was also a big reason to stick with Apple Ford! Joe has endless energy and his desire to make us happy was evident each time we saw him! More

Sales forcer are friendly, courteous, efficient. Mike made some extra phone calls to find out information on teh used car before I bought it. The deal was done with no hassle or pushiness. Easy to do bus made some extra phone calls to find out information on teh used car before I bought it. The deal was done with no hassle or pushiness. Easy to do business with. Highly recommend. More

John Allen and Theresa Volz were very helpful and professional. They knew what they were selling and talking about, they did whatever they could to make sure I was happy with my purchase.Thanks! professional. They knew what they were selling and talking about, they did whatever they could to make sure I was happy with my purchase.Thanks! More

In March 2012 I was looking to buy a new full size American pick -up truck. I went to several dealers including Chevrolet , GMC Dodge and Ford. I liked the Ford truck F-150 over all the rest of trucks American pick -up truck. I went to several dealers including Chevrolet , GMC Dodge and Ford. I liked the Ford truck F-150 over all the rest of trucks I had seen. It had more room in the rear seating (supercrew) than the rest . I also liked the fact that the Ford Motor Company did not take any TARP money from the Government .The Ford dealership I went to was Apple Ford in Columbia,Md. The salesman who assisted me was John Allen. He knew the Ford Truck line up very well. He was able and willing to answer all my questions about all the Ford Trucks I was interested in purchasing. He was very polite , respectful and knew his job very well. I told him what I was willing to pay for the type of new F-150 I wanted . He went through all the details and pricing of the different trucks so I could compare (Ball Park Estimates). I test drove a new F-150 the same day to see how ran. Since I was satisfied with the way the truck ran but wanted certain special items in it. So I ordered my new truck from the factory the same day . I also met with Lindsey Dawson who was handling the after market items I wanted on my truck . She also was extremely helpful and a down to earth type of person , a pleasure to talk with . My salsman John Allen was a big reason of why I decided to purchase my truck at Apple Ford . Linsey Dawson also was helpful to me and was another reason for me to buy my new truck at Apple Ford. The entire staff I encountered at Apple Ford (especially John Allen) were extremely helpful to me and all were respectful and customer service oriented. I highly recommend this dealership to buy a vehicle from. It doesn't get any better than this dealership in my opinion. I have bought 4 new vehicles in my life so far . This was by far the most hassle free and pleasurable experince I've had. "Thank You John Allen and Apple Ford"! More

We had the most pleasant experience at the Apple Ford dealership. We told them what we were looking for and the price range. They gave exactly what we were looking for. John Allen made us feel comfortabl dealership. We told them what we were looking for and the price range. They gave exactly what we were looking for. John Allen made us feel comfortable and made us feel like we were his only customers and made us feel at ease through our the whole purchasing process. We have already recommended 1 person to Apple Ford who has brought a new 2013 Ford Escape. More

Russ was a great salesman. He took care of me, didn't rush me or pressure me into buying, and when I decided to buy, he patiently taught me how to use all the bells and whistles in the car. He was great rush me or pressure me into buying, and when I decided to buy, he patiently taught me how to use all the bells and whistles in the car. He was great, I highly recommend! Tim in financing was also very helpful, he gave me a great deal! More

I had excellent car buying experience with Apple Ford Columbia. Starting with internet research, the Apple website provided accurate and detailed vehicle inventory. On site at the dealership, Ed Karn was Columbia. Starting with internet research, the Apple website provided accurate and detailed vehicle inventory. On site at the dealership, Ed Karn was an outstanding sales consultant. I appreciated his laid back approach and no pressure technique. He was very knowledgeable about the Ford Focus models that I was considering and made the test drive both pleasant and informative. I also worked with Scott Rippy, Theresa Volz, and Jamie Thomas to get my deal done and my car out the door. At every step of the way your sales, customer service, and finance team was friendly, courteous, and respecful of my time. My 2-year old daughter also really enjoyed the play area in your show room while we worked on the deal. Overall, I had an excellent experience with Apple Ford and will definitely be recommending your dealership to anyone in the market. Thanks, Dave Denis More

The team at Apple Ford showed excellent customer service. I had been communicating with John Allen over a couple of weeks prior to coming in and finalizing the sale of a Ford Fusion Sport model. John was alw I had been communicating with John Allen over a couple of weeks prior to coming in and finalizing the sale of a Ford Fusion Sport model. John was always available to answer any questions that I had. If he was unavailable, he made sure that I was taken care of and then followed up with me. He was able to relate to my purchase and took good care of me. When I came in to purchase, John was able to work with the pricing to fit my needs. He made sure to give me the best service available. He also stayed late in order to finish our transaction. It was late evening when I came to purchase but he stayed to make sure I was happy and comfortable. He answered all my questions while I was there at the dealership, followed up with me a few times since the sale, and has been available for me when I had questions after the sale. Tim Colbert in financing also did a great job helping me. He was patient and helped me to figure out which financing option would be best. I must have run through 30 different senerios. He stayed late without complaint so that I was placed into the most comfortable payment plan for me and my family. He was a "non pressured" finance/salesman. He answered any questions and made sure that I was comfortable the whole time. He was very accomodating and easy to talk to. I would suggest these two as the combo to follow when you purchase. Send them your business. They are the ones that I will be back to see in the future. Thanks, Scott More

Wasn't happy with the initial trade in offer but they eventually gave me what I wanted. Other than that everything was great, I thought all the staff was very professional and friendly. eventually gave me what I wanted. Other than that everything was great, I thought all the staff was very professional and friendly. More

Russ was incredibly helpfull with supplying all the information about the vehicle. He added value by describing all features and was attentive to our needs. information about the vehicle. He added value by describing all features and was attentive to our needs. More