Apple Honda - Service Center

Hosed by Honda! Have a new 2016 Pilot with 14000 miles, one year old. Maintenance indicator called for oil change and differential service. Had a $39.00 coupon but Have a new 2016 Pilot with 14000 miles, one year old. Maintenance indicator called for oil change and differential service. Had a $39.00 coupon but walked out paying $487..53! Changed oil, rear end differential, free tire rotation, then add on's....cabin filter dirty-replaced $70.00, wheel alignment $ 103.00, clogged air filter $58.00, and the final insult shop supplies @ $ 18.00. The Pilot is a nice vehicle but no Mercedes.......up-sale rip off I call it. Unhappy Apple Honda customer for sure. More

Apple Honda Service is the best I brought my 2013 GMC Terrain in for service on a Saturday for a check engine light and I needed it done right away because I was leaving town and nee I brought my 2013 GMC Terrain in for service on a Saturday for a check engine light and I needed it done right away because I was leaving town and needed it to drive to the airport at the end of the week.. I brought my car in and Chris Metz at the service desk was beyond helpful, polite and knowledgeable. They had my car for 3 days and throughout the process I was called no less than 4 times with updates and when I called and left a message my calls were returned immediately. I was given a new Hoinda loaner car. The service was performed beautifully, my car was washed and since it fell under a warranty I had zero to pay even though I had purchased a bumper to bumper insurance policy. More

Used to love them, but everything has changed. I bought my civic here in 2014 and I love it. I had always had some reservations because when I was buying my first civic the process seemed incredibl I bought my civic here in 2014 and I love it. I had always had some reservations because when I was buying my first civic the process seemed incredibly rushed and there was no negotiating on the financing. 2 years later I was in for a service visit, an inspection, when Orlando comes and brings me to the showroom. He offered a free oil change for speaking with him, so I indulged. We began talking about the new models. I from the start maintained I had no intention of buying a car. Then came the famous "well let's look at at the numbers" except the numbers didn't come until after credit checks and deposits. I even tried walking away at the deposit stage and I was shown the refund policy saying if I don't like the finance options I can get a refund. I was then told I need the deposit to see the numbers. Mind you I've maintained the entire time that I don't want to buy a car, I don't want to take a new loan, I don't want to spend 3K on a down payment. I just wanted to hear their appraisal of my vehicle which is what they said this was about in the beginning. Well Monday comes and Orlando is trying to switch my insurance and registration to a vehicle that I never said I wanted to buy, we took only a short test drive in what I thought was just an example of how civics had changed. I didn't even inspect it, let alone want to buy it. So I told him to cancel everything and I'd be coming in at our previously scheduled time for my refund. Well of course he's "busy and will be right out" when I get there. 20 minutes later he walks in the front door with a fresh Starbucks drink. I'm still waiting while he and John the finance guy go and speak with the manager. Then the crowd come over and say "What happened I thought we had a deal? How can we make this work?" So I say "no I never wanted to make a purchase, which I was clear about from the start, I'm just here to cancel is all." The managers were fine, I'm sure upset but courteous and said no problem. Orlando however was clearly angry. I explained again I was in no place to take on more debt in my life, and he still tries to tell me I wouldn't be. I don't know what he calls taking on a larger loan than your current loan? When I said I'm not here to fight , he said well apparently you are. Thrust my credit card at me saying "that's it. I'm done, you can go. Don't waste any more of your precious time" As I turn and walk out he then says "Have a nice life." Now I was already a customer and would have continued using the service department and most likely would have bought a future car there, but not any more. He could've just been civil and said Hope to do business in the future or nothing at all! Service department did good work every mine I visited, thy would of course pull the you need to change your filters, change coolant, etc. but wouldn't pressure you to say yes if you didn't want to take care of it immediately. Unfortunately all their systems are integrated and wouldn't trust my file there to be unsoiled, and can't trust leaving my vehicle there any longer. More