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Apple Tree Honda - Service Center
Fletcher, NC
47 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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47 Reviews of Apple Tree Honda - Service Center
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April 19, 2025
I was traveling thru N. C. in my 2024 Honda Pilot when my AppleCarPlay wouldn't connect. A little problem I know but when you're 500 miles from home the inconvenience was al C. in my 2024 Honda Pilot when my AppleCarPlay wouldn't connect. A little problem I know but when you're 500 miles from home the inconvenience was almost a necessity. I stopped at the nearest Honda dealership (Apple Tree) for help. Jason Roeser immediately analyzed the problem and got me back on the road. I just wanted to thank Jason for the professional, courteous service. More
by cigarjack
Employees Worked With
Jason Roeser
April 13, 2025
My wife’s nine consecutive brand new Honda model experience was shattered in less than two minutes. She does not need to be told twice to make future purchases from another manufacturer. experience was shattered in less than two minutes. She does not need to be told twice to make future purchases from another manufacturer. More
by klb
Employees Worked With
Richard Lupo
August 19, 2024
If I could give 0 stars to this service I would. On 8/16, I arrived for my 9:20 appointment at 9:18. As I was waiting to get checked in, I overheard one technician say to another, "I told her (walk On 8/16, I arrived for my 9:20 appointment at 9:18. As I was waiting to get checked in, I overheard one technician say to another, "I told her (walk in) that we could get her done by 11:30." I then got checked in and began my wait. At 10:50, I texted to find out what was taking so long. I received a text that said "we are backed up" At 11am, the girl with the walk in appointment checked out and left. I then sent a message indicating that I had an another appointment that I needed to get to. I received a response stating that someone could drop me off at said appointment if it was close. I replied that my appointment was in Morganton. I then received a message "we will put a rush on it". At 11:28; after waiting 2 hours for a simple oil change, I sent a message stating that I had to leave in 5 minutes or that I would be late for my next appointment. I was finally able to check out at 11:33. I asked about my breaks, the technician said they were fine. However, when I looked at my paperwork it is indicated that my breaks are in the yellow zone, follow up is needed and that I declined services.. I was only given a simple apology for the delay. The services that I received should have at least been discounted, if not free. I am highly disappointed in your service department. More
by 76suzanne
Employees Worked With
Miguel Pena
March 12, 2024
Our experience with Appletree Honda has been amazing,,,The professionalism, courtesy and above all the exceptional care we have received each and every time with Caleb in the Service department amazing,,,The professionalism, courtesy and above all the exceptional care we have received each and every time with Caleb in the Service department brings us back year after year..Appletree employs wonderful people, and Caleb is one of the very best! More
by tenkidsrus
Employees Worked With
Caleb
October 02, 2023
The customer service I encountered when I had an inoperable car issue within 10 days of moving was outstanding. Danny, Caleb, and Katie response was professional and prompt. Can’t thank them enoug inoperable car issue within 10 days of moving was outstanding. Danny, Caleb, and Katie response was professional and prompt. Can’t thank them enough for assisting me to get me back on the road. More
by julleo
Employees Worked With
Danny, Caleb, Katie
September 25, 2023
I have taken my Fit and CRV to be serviced since purchasing them. For many of these appointments I worked with Brenda, a service center associate. She has always provided excellent service, clearl purchasing them. For many of these appointments I worked with Brenda, a service center associate. She has always provided excellent service, clearly stating what needs to be repaired or replaced, and quoting the cost of each. She has also been extremely personable, obviously caring about her customers. I trust her to walk me through the process of keeping my vehicles in excellent shape. In my view she deserves any extra incentives you can provide! More
by jareddm
Employees Worked With
Brenda
June 26, 2023
Apple Tree Honda's service advisor, Joseph Gutierrez, and the team of service techs did a great job in replacing the splash shield on my new Honda Accord. Now I have peace of mind again when I'm driving my c the team of service techs did a great job in replacing the splash shield on my new Honda Accord. Now I have peace of mind again when I'm driving my car. Thank you, Joseph! More
by dougkmcclellan
Employees Worked With
Joseph Gutierrez
June 01, 2023
I was on a road trip with my husband. Both of us are 75+. We could not get the fiob to open our trunk. We pulled into the service bay and were informed they were too busy to help us. When Both of us are 75+. We could not get the fiob to open our trunk. We pulled into the service bay and were informed they were too busy to help us. When we returned home, our local dealership helped us with a 5 minute phone call to unlock the valet switch. Whoever helped us at your dealership, either did not know about valet switch or didn’t want to be bothered with us. I was very disappointed with our interaction with the service department at your dealership. More
by Sds082001
Employees Worked With
Don’t know
July 29, 2022
How much are spark plugs for a 2016 Pilot? A: $75 each Wow, that's expensive! Can I see what they look like? A; No then you will buy them somewhere else. But they won't be OE. Are yo A: $75 each Wow, that's expensive! Can I see what they look like? A; No then you will buy them somewhere else. But they won't be OE. Are you telling me I can't by OE elsewhere? A: Well yes you can. In fact, $22 at Auto Zone. No class parts department. More
by David H
Employees Worked With
Older guy
July 07, 2022
Basically every experience I’ve had at this dealership has been a joke. I went to purchase a brand new car and ended up working with Betsy. While she wasn’t horrible she definitely had no knowledge about has been a joke. I went to purchase a brand new car and ended up working with Betsy. While she wasn’t horrible she definitely had no knowledge about the Hondas and what all the vehicles offer. She was more interested in making a sale than making sure I was happy. Due to them being out of stock I had to order a car. Now I know when you order a car you can choose the colors and whatnot but she only gave me the option to choose exterior and acted like choosing more wasn’t even an option. When my car arrived I gave it a quick walk around and noticed on my trunk some discoloration in the paint and obviously wanted it fixed. Was told that would be no issue. Paperwork was done, pictures were done, etc. never received a call to fix the issue. Reached out to Betsy who basically told me she was busy working on deals and would get back to me when she was done. Did hear back and she claimed she had got it worked out and I should be receiving a call. Again that didn’t happen. Finally called service dept and was told they had no record of paperwork being done oor pictures taken of the issue and I needed to bring my car back in for that part to be done. Had that done and worked with Brenda who was great. The discoloration was done and everything looks great. But then I was due for my first oil change. Made an appointment for first thing Saturday am. Arrived and place was already slammed. Lady that took my info never gave her name or anything. I did make the mistake of taking my keys with me and had to bring them back and handed them over to a man wearing a nice shirt who was super nice. 3hrs later hadn’t heard anything about my car. Proceeded to ask Melissa Orr if she could give an update and she got an extremely rude attitude saying that I needed to be speaking with whoever helped me when I first came in. Asking who it was and was extremely agitated. After this experience with Melissa and then plus the lack of care from Betsy who was only interested in selling cars and not her actual customers, I do NOT plan on coming back. I regret purchasing a car from here and will not recommend it to anyone. I also want to add that while waiting on my oil change my boyfriend and I were walking around lot to pass time. We were looking at a car when a salesman came out and asked if we had any questions. After asking that he said the car was sold and immediately drove it off the lot. Whether this was his intention or not I felt like he thought we were staying at one of the nearby motels and didn’t want us walking around. I told him we were waiting on my car to be serviced but his reaction made me feel as though he didn’t believe me. Honestly more than half of the staff here is unprofessional and rude. Do better. I should also add that after waiting 3hrs on oil change my oil notification was not reset and I had to do it myself. More
by KG1991
Employees Worked With
Melissa, Brenda, Betsy
