My wife and I took our 2015 Honda Fit to Apple Tree Honda on 8/19 for planned service on 8/20. The car makes a clattering noise on a cold startup only, so we wanted it to sit overnight before the service technician evaluated the car. The sound was identified by the technician and then we were told the sound was occurring because the engine was low in oil. By the time they called, they added oil and stated they no longer heard the sound. They told us the car was ready for pick up. I asked them to keep the car overnight, since the sound only occurs on a cold start. The service advisor, Joseph Pachacos, called the next morning and indicated he had heard the sound but it would not be covered under warranty because the oil was low. I asked him why this was not documented in the paperwork and he indicated he didn’t update the paperwork after hearing the sound again.
We specifically asked for them to check the VTC actuator as this is a well known problem that only occurs on a cold startup. They never checked the VTC actuator and charged over $100 for adding oil.
According to Apple Tree, the car holds 3.7 quarts of oil and the car needed 3 quarts of oil. At no point did the low oil pressure indicator light come on. When we picked up the car, I checked the oil dipstick. There was oil spilled around the engine and the oil had been filled much higher than the upper mark on the oil dipstick. As the manual states, “If any oil spills, wipe it up immediately. Spilled oil may damage the engine compartment components. Do not fill the engine oil about the upper mark. Overfilling the engine oil can result in leaks and engine damage.” I spoke with Richard Spring, the shop foreman at Apple Tree, who told me, “I always put an extra quart of oil in my truck.”
I called Apple Tree service on multiple occasions and was told the problem was caused by low oil. I explained I have a genuine concern that premise is not corrent (i.e. no oil pressure indicator light and it actually needing much less oil than 3 quarts), but I was told the district parts service manager had been consulted about this and this was their final determination. I asked for his contact information and was told I could not contact him.
I called Apple customer service and spoke with Clarissa, who told me she has to believe whatever the dealership tells her and, since they are a private dealership, she cannot change their mind. I called James King, the service manager at Apple Tree Honda. A woman, Terry, took my call and advised me Mr. King would call me to discuss. He did not.
In addition to charging over $100 for oil it did not need and spilling oil over the engine compartment, it has now become clear they didn’t attach the under cover correctly after taking it off. Half the bolts and clips from the under cover are no longer attached and there is a loud flapping noise when driving the car. I have concern too much oil has or will damage the engine.
All in all, the car is worse off than when we took it there. That is not the type of service I would suggest to anyone. We currently own two Hondas from Apple Tree Honda and 3 other family members also own cars from them. One is currently in the market for a new Honda, but with this type of situation, I cannot suggest he put his trust back in Apple Tree.
I ask that Apple Tree refund the amount charged to me and re-evaluate the car properly. They need to drain the overfilled oil, clean up the engine, and reattach the under cover properly. The respectable and correct action for Apple Tree Honda would be to do this. We’ll see.