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Apple Tree Honda - Service Center
Fletcher, NC
47 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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47 Reviews of Apple Tree Honda - Service Center
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June 11, 2022
Quoted 1. 5-2 hours Still here after 3 Hire more people or just be honest Spent my time diagnosing the problem on forums. As it turns out it’s a 1700$ probl 5-2 hours Still here after 3 Hire more people or just be honest Spent my time diagnosing the problem on forums. As it turns out it’s a 1700$ problem with the ABS that Honda hasn’t fixed since the car was new in 2014 I’m told the part is indefinitely on back order and not available even if I wanted to fix it So long, resale value Thanks guys Selling vehicle so I never have to return My old 2002 civic is probably still running fine Done with Honda F this dealer Thanks for listening More
by I want Togo home now
Employees Worked With
Some service guy
December 01, 2021
Made an appointment to have our car repaired and dropped it off the night before. They didn’t take our car at the appointed time and they took other cars that were dropped off that day. They called us about it off the night before. They didn’t take our car at the appointed time and they took other cars that were dropped off that day. They called us about the repair and gave us a quote but didn’t take into account or extended warranty. It wound up costing more than we anticipated. I will probably not go back. More
by huntersteve519
Employees Worked With
Joe service advisor
November 06, 2021
This is to recognize Jeff of the service department for his outstanding performance on Saturday morning, in getting our vehicle repaired and returned to us in a very timely manner. Jeff went above and bey his outstanding performance on Saturday morning, in getting our vehicle repaired and returned to us in a very timely manner. Jeff went above and beyond the expected level of customer service. He is definitely an asset to Appletree Honda service. More
by Ricko
Employees Worked With
Jeff
October 08, 2021
I bought a Fit from Apple Tree Honda. The check engine light came on at 15,000 miles. The computer diagnostic codes stated emissions leaks which they could not find, so they concluded I didn't tighten th light came on at 15,000 miles. The computer diagnostic codes stated emissions leaks which they could not find, so they concluded I didn't tighten the gas cap properly. Mark, the service rep, claimed the owners manual states the gas cap should be tightened until you hear 3 clicks. I checked, and the manual clearly states to tighten until you hear 1 click which is what I've always done. I was charged $145 because this wasn't covered under warranty. 30 miles after I left the service department, the check engine light appeared again. Mark also made me wait 30 minutes after the mechanics had finished with the car. I finally went to his desk and he said, "they should be bringing your car around any minute". I informed him that my car had been sitting in the customer pick up area for 30 minutes, and the keys were on his desk. He had been busy chatting with his coworkers for those 30 minutes. I had been assigned this particular service rep for the two oil changes conducted there, and I had to search for him down each time the service was completed. This is my first, and last, Honda. More
by sjesswill
Employees Worked With
Mark
October 03, 2021
I recently had my Ridgeline serviced at Apple Tree Honda. Service was excellent and as always, Brenda was very knowledgeable about my vehicle. Unfortunately I am unable to do your survey about the experien Service was excellent and as always, Brenda was very knowledgeable about my vehicle. Unfortunately I am unable to do your survey about the experience because DISH is intercepting my emails. More
by Joybyerly
Employees Worked With
Brenda
July 07, 2021
The Honda service department and specifically Brenda McCraw did an outstanding job repairing my Honda Odyssey. The braking system was exceptional noisy and the brake pedal went almost to the floor when McCraw did an outstanding job repairing my Honda Odyssey. The braking system was exceptional noisy and the brake pedal went almost to the floor when stepped on. The shop found that the brake pads were installed improperly and that there was air in the master cylinder cables. The service department was able to get me in just before the 4th holiday. My thanks to the whole team for a job well done. You have won another customer!! Dan Gaines More
by joydan
Employees Worked With
Brenda McCraw, Service Department
May 03, 2021
Our Honda CRV tire pressure light went on while on the expressway and we pulled off the next exit. Surprised to see Apple Tree Honda Dealership off the exit. The service writer James King was super helpfu expressway and we pulled off the next exit. Surprised to see Apple Tree Honda Dealership off the exit. The service writer James King was super helpful and knowledgeable to make our delay and concern a pleasant experience. We pulled in with no appointment at 1:30pm and left at 3pm on a Friday afternoon. It appeared that the oil and tire service at the local Honda dealership in Florida put the tire pressure at 51 psi and not 32 as recommended. Thank you James for helping us on our trip and only wish we could have your expertise and professionalism back home. More
by yeager1070
Employees Worked With
James King
December 24, 2020
I AM A YOUNG BLACK WOMAN, and in a time where these companies are yelling Black Lives Matter this company has shown me that is NOT the case. I bought a certified pre-owned car from here in Oct the companies are yelling Black Lives Matter this company has shown me that is NOT the case. I bought a certified pre-owned car from here in Oct the 2020 to celebrate my 30th birthday. I went to the dealership with a Pre-approval letter from my bank. I was hastled to try financiing through their company, in which they promised to only run my credit once. That was a lie, it was ran over 8 times in which my bank was still the company I decided to go with. Less than 48 hours after having the vehicle, all of my warning lights came on. This resulted in me spending the Friday night of my 30th birthday weekend at the Honda dealership. It has now been less than 3 months and within that timespan: - ALL of my warning lights came on again, which has resulted in me making multiple trips to the service department -My fuel injectors have had to be replaced - I was promised 2 complementary oil changes just to be told I only have 1 - I was told upon my next service my transmission fluid would have to be replaced (I haven’t even driven it 5,000 miles smh) - I went in for an oil change and was told to have my tires rotated. Less than a mile down the road my tire pressure light came on. I called the service department and was instructed to reset it. Less than 10 miles later it came back on. To make matters worse my oil maintenance information was not reset. I have yet to hear back from the service manager as this issue has yet to be resolved. This has shown me that their customers don’t matter to them. This has been a xxxx poor experience, and I will be sharing this with everyone and on every social media platform. More
by kylawm
Employees Worked With
Mark T
December 10, 2020
I took my dad's Honda Accord out for maintenance. The Honda Tech. I dealt with was John Hamerick. John was very professional, had a warm caring attitude and took extra time to go over every aspect of th Honda Tech. I dealt with was John Hamerick. John was very professional, had a warm caring attitude and took extra time to go over every aspect of the paperwork. Anyone would be comfortable with John as their Honda Service Tech. More
by Terry
Employees Worked With
John Hamerick
October 30, 2020
I first want to start off by saying that the sales experience was great! I purchased a 2018 Civic Type R from Gene in used car sales and love the car. On the other hand the car had a few problems with experience was great! I purchased a 2018 Civic Type R from Gene in used car sales and love the car. On the other hand the car had a few problems with some exterior trim pieces. Considering the car is a 2018 (only 2 years old) the vehicle is still covered under Hondas 3 year/36,000 mile basic warranty. The service I have received at this dealership has been awful! They will deny warranty on parts that are clearly defective claiming that it is normal wear and tear! I can assure you my issues are NOT NORMAL or WEAR and TEAR! One of the concerns i had even involved a issue with the trim on 3 of the 4 doors. After the service department inspected the vehicle they said they would only fix one door. After showing the advisor the problem on the other 2 doors for the 2ND TIME, she took pictures of the issue and said she would get back to me. A week later they said "we are going to replace the trim on all 4 doors now." I feel like if the vehicle was properly inspected the 1st time I would not have to fight to get these parts covered! I am very dissatisfied with the service I have received and I also still have defective parts on my car the they refuse to cover! This just goes to show that Honda's commitment to quality and service is no longer important to them! More
by Brendan Hamilton
Employees Worked With
Melissa Orr, Gene Schneider
