Apple Tree Honda - Service Center

Insanity with their pricing! The service department boldly declared prices 200 to 250 percent above the next highest in the area. Thanks but no thanks I'll take my business elsewh The service department boldly declared prices 200 to 250 percent above the next highest in the area. Thanks but no thanks I'll take my business elsewhere. More

Car left the service center worse off than when we took it i My wife and I took our 2015 Honda Fit to Apple Tree Honda on 8/19 for planned service on 8/20. The car makes a clattering noise on a cold startup only My wife and I took our 2015 Honda Fit to Apple Tree Honda on 8/19 for planned service on 8/20. The car makes a clattering noise on a cold startup only, so we wanted it to sit overnight before the service technician evaluated the car. The sound was identified by the technician and then we were told the sound was occurring because the engine was low in oil. By the time they called, they added oil and stated they no longer heard the sound. They told us the car was ready for pick up. I asked them to keep the car overnight, since the sound only occurs on a cold start. The service advisor, Joseph Pachacos, called the next morning and indicated he had heard the sound but it would not be covered under warranty because the oil was low. I asked him why this was not documented in the paperwork and he indicated he didn’t update the paperwork after hearing the sound again. We specifically asked for them to check the VTC actuator as this is a well known problem that only occurs on a cold startup. They never checked the VTC actuator and charged over $100 for adding oil. According to Apple Tree, the car holds 3.7 quarts of oil and the car needed 3 quarts of oil. At no point did the low oil pressure indicator light come on. When we picked up the car, I checked the oil dipstick. There was oil spilled around the engine and the oil had been filled much higher than the upper mark on the oil dipstick. As the manual states, “If any oil spills, wipe it up immediately. Spilled oil may damage the engine compartment components. Do not fill the engine oil about the upper mark. Overfilling the engine oil can result in leaks and engine damage.” I spoke with Richard Spring, the shop foreman at Apple Tree, who told me, “I always put an extra quart of oil in my truck.” I called Apple Tree service on multiple occasions and was told the problem was caused by low oil. I explained I have a genuine concern that premise is not corrent (i.e. no oil pressure indicator light and it actually needing much less oil than 3 quarts), but I was told the district parts service manager had been consulted about this and this was their final determination. I asked for his contact information and was told I could not contact him. I called Apple customer service and spoke with Clarissa, who told me she has to believe whatever the dealership tells her and, since they are a private dealership, she cannot change their mind. I called James King, the service manager at Apple Tree Honda. A woman, Terry, took my call and advised me Mr. King would call me to discuss. He did not. In addition to charging over $100 for oil it did not need and spilling oil over the engine compartment, it has now become clear they didn’t attach the under cover correctly after taking it off. Half the bolts and clips from the under cover are no longer attached and there is a loud flapping noise when driving the car. I have concern too much oil has or will damage the engine. All in all, the car is worse off than when we took it there. That is not the type of service I would suggest to anyone. We currently own two Hondas from Apple Tree Honda and 3 other family members also own cars from them. One is currently in the market for a new Honda, but with this type of situation, I cannot suggest he put his trust back in Apple Tree. I ask that Apple Tree refund the amount charged to me and re-evaluate the car properly. They need to drain the overfilled oil, clean up the engine, and reattach the under cover properly. The respectable and correct action for Apple Tree Honda would be to do this. We’ll see. More

Incompetent Uncaring Scammers Went in for recall on dangerous airbag. Got my car back with airbag warning light on. They said it was just a coincidence and had nothing to do with t Went in for recall on dangerous airbag. Got my car back with airbag warning light on. They said it was just a coincidence and had nothing to do with their service. They refused to plug their diagnostic machine to my car unless I pay them over $120. The manager made me wait on a meeting then had it out with me on the floor in front of over a dozen people instead of talking in his office. Recently they quoted me 1800 to replace a busted boot and bushing. Another reputable garage in town says they will replace the parts new for under 300. They laughed at how Appletree had quoted me separately on parts that come as part of the same assembly. Honda just lost a customer. More

Patient, Caring Staff I had a very complex electrical issue and though it took a while to diagnose, once it was, it was fixed affordably and quickly. Thank you to the patie I had a very complex electrical issue and though it took a while to diagnose, once it was, it was fixed affordably and quickly. Thank you to the patient and caring staff, especially Danny O.! More

Disgraceful My friend bought a brand new Honda Civic. She bought the car with an extended warranty on top of what it came with. The car had around 2000 miles on i My friend bought a brand new Honda Civic. She bought the car with an extended warranty on top of what it came with. The car had around 2000 miles on it and the valve cover cracked and took it here. Dealer told her she vandalized it and would not cover it. They also told her they would not give her loaner car. She has to have a Honda representative come and look at it. This place is an absolute disgrace and does not stand by anything. I would highly recommend going elsewhere to buy a car.. More

Here I sit again. The service advisors are indifferent ! Here I sit again after 90 minutes and the car just sits in the service bay . Apparently my 8:45 scheduled appt was just for me to be here. When asked Here I sit again after 90 minutes and the car just sits in the service bay . Apparently my 8:45 scheduled appt was just for me to be here. When asked about the time I'm told by one service writer YOU need to talk to the person who wrote you up and WALKS AWAY. "MY" service writer tells me that the time was for you to be here . So first appt and scheduled appt mean nothing to them ...again! Last time the service writer tells me he has not eaten lunch and will be right back. Ten minutes later i see him eating lunch and never came back to me. I complained ..no apology or expedited service. Nothing. It took 2 hours last visit to get the battery out of warranty by a month replaced. No credit. They inspected and washed the car when I specifically asked them NOT to as I was in a bit of a hurry. RUN do not walk away from the set is department. Go anywhere else. More

Beware of predatory tactics My daughter's Honda CR-V had a driver's airbag recall. The airbag light was coming on intermittently. On May 13 we took it to Appletree. The parts w My daughter's Honda CR-V had a driver's airbag recall. The airbag light was coming on intermittently. On May 13 we took it to Appletree. The parts weren't going to be in for a couple of months, so they loaned her a car ... Not a rental car, but a new Accord. (Actually the first loaner was a Civic, but we returned it within hours because the AC didn't work). On June 26 the parts came in. They gave us 24 to 48 hours to meet them with the key to tow in the CR-V. She lives alone in Asheville and works full time but was able to arrange this. While they had her car they did a "multipoint check." They found $3,500 in suggested repairs. If we didn't do the repairs there would be diagnostic charges of @$150. We chose to repair the front brakes but wanted second opinions on the remainder leaving a $109 diagnostic charge to determine why the AIRBAG light was on. Apparently her car was finished on June 29 but the did not call us until July 6. They (Jason Easley) left a threatening message that they had "been trying to reach us and would charge us if we didn't return the Accord with 24 to 48 hours of when our car was finished." This was very difficult because of the holiday week so I asked for an extension. They referred me to "Corporate." After half an hour on the phone with Corporate they told me the decision was the dealership's. The dealership is still saying it belongs to Corporate. While talking to Corporate I was informed that her car has ANOTHER AIRBAG RECALL for the passenger side. Appletree knew this! I requested to keep the Accord until the parts are in for this second recall. They said, "no, just don't let anyone ride in the passenger seat." If we didn't return the Accord within 48 hours they were going to charge $45 a day. Too bad it was during the holiday week. We rearranged our schedules to return the car by 7 pm on July 7 (with a full tank or we'd be charged). Upon returning it they said we had caused @$450 in damages to the car. A pebble size dent on a door from another car door and a scratch on a wheel. They settled for $50. I will never own another Acura or Honda (and we have purchased six new Hondas), and will never use this dealership again. It was a very frustrating and disappointing experience! More

Poor customer service This dealer provides the worst customer service I have ever experienced. All other Honda dealers go out of their way to ensure customer satisfaction. This dealer provides the worst customer service I have ever experienced. All other Honda dealers go out of their way to ensure customer satisfaction. I had my vehicle serviced today for several minor issues. I left the dealer thinking my issues were resolved, to find out a new issue was created that I was unaware. I called the dealer the next day to explain the new issue that was not present when I left my vehicle with them the day before. They did not want to take responsibility after numerous calls and speaking to the Service Mgr, Jack Thill. They still wanted to charge me to correct their error and were not willing to fix the problem that was not originally present. The Tech made a mistake and they tried to cover it up. Jack and his team are not honest nor are they willing to right their wrongs and keep their customers. Instead they want to nickel and dime you to death. Every time I have had any interactions with this dealer there has been some sort of problem and issue. I have dealt with other Honda dealers with no issues or problems and they always ensure a good experience and customer satisfaction. Not so for Appletree Honda and their management. As of today they have lost my business and I will not return for further service work or purchases. You much better off to drive the Hendrick Honda in Hickory or Morganton or go to Greenville, SC. They will treat you right and you will get much better service and a better deal on prices and labor. Shame on you for treating your Asheville customers so badly. When I moved here people warned me about your dealer, now I know why! More

Poor customer service and always a charge I sat on line for a 1/2 hour and when I finally was waited on the service representative was upset that I wanted to come back. He had already printed I sat on line for a 1/2 hour and when I finally was waited on the service representative was upset that I wanted to come back. He had already printed out the service agreement and after I noticed the price was too much for my budget. The way he treated me after that was poor at best as if I wasted his time. I was upset with my visit but decided to give them another change today so I called their service department for some expert advice. I was told the only thing they could do for me is charge me about a $100.00 for diagnosis. So much for any help without charging me money. I will never use them again or would advise using anyone but them. I called another Honda dealership and the service representative answered my questions and helped me within 15 minutes. That other dealership has my business from this moment on. So get your wallet out if you have any questions for Apple Tree Honda it will cost you. More

Service department is horrible Their service department is horrible. When you take your car in, it's chaos; there are several lines and nothing to tell you where to go. Some service Their service department is horrible. When you take your car in, it's chaos; there are several lines and nothing to tell you where to go. Some service writers are backed up while others sit idle. Be prepared to wait a LONG time when you go in. They say they'll call when parts come in but they never do. Want to talk to the manager? They don't know where he is or how to find him. Honda's recall notices tell you to call and make an appointment for your "30 minute" repair. This place tells you you have to leave your car for half a day; they can't make appointments. They're the only authorized Honda dealer in this entire area and they sure know it; for recalls and warranty work there's no place else to go. More