Apple Tree Honda - Service Center

Worst Customer Service! Run Car Buyers! I have purchased 2 brand new Hondas from Appletree. I took my Civic in for a paint recall yesterday because the paint is coming off the hood, roof, an I have purchased 2 brand new Hondas from Appletree. I took my Civic in for a paint recall yesterday because the paint is coming off the hood, roof, and trunk of my car. After dealing with a quite curt service advisor who told me to take my car for two estimates to 2 body shops of their choosing, which I did, I was told all by the body shop that all three areas of my car needed to be fixed and the trunk was showing the same symptoms as the roof and hood and would have the same problems if left unattended. I took my car back to Appletree (after doing all the legwork for Honda's recall) and advised them of what the body shop expert THEY sent me to had said about the trunk. Sandra Cook, my service advisor at Appletree, let me know that there was no trunk damage and Appletree would not be fixing the trunk. She was rude and hateful. I explained to her this is what the expert at the body shop YOU referred me to said. I asked to speak to the service manager James King...who was just as horrible. He let me know that body shops don't make the decisions...he does. He was very demeaning and rude and treated me like a child. I asked him to call the body shop rep I got the information from...he refused. This is a Honda recall. I am a loyal Honda and Appletree customer. Thanks to James King...I will never buy another car from Appletree. Do yourselves a favor....find another Honda dealer. More

Great service We have taken our 2000 model CRV to Apple Tree since buying it used, 4 years ago. Regardless of our vehicles age or budget, the service staff has alwa We have taken our 2000 model CRV to Apple Tree since buying it used, 4 years ago. Regardless of our vehicles age or budget, the service staff has always treated us as if we own a brand new Honda. All of our major repairs have been completed at Apple Tree. We can't trust other shops to learn how to service our vehicle or attempt to get the right parts on our limited budget. We have heard far too many "horror stories" of the wrong parts or wrong procedures at other facilities. The Service department is always up front with what is needed and what it will cost. They always wash and vacuum our vehicle with any service. During our many visits for even oil changes, they are professional from start to finish. They surprisingly have extended hours after work on some days and Saturdays. More

Background: I've owned 3 Hondas and one Acura over the past 30 years. In the late 80's and 90's Apple Tree was known for lousy service and poor customer treatment. It was so bad I purchased 2 of the 3 the past 30 years. In the late 80's and 90's Apple Tree was known for lousy service and poor customer treatment. It was so bad I purchased 2 of the 3 Hondas from other dealers in Hickory and in Forest City although I live in Asheville. I switched to a German car for 9 years and then in 2012 purchased an Acura. I'm sorry to say the service and parts department at Apple Tree is still one of the worst I've ever dealt with. Service has been inadequate in dealing with simple problems. ( Trim by windshield recall). Parts... little or no help. 1. I needed a replacement key for a factory rack. After 20 minutes of looking on line the parts manager told me he couldn't help me and gave me the national service number. A waste of my time and effort. I called the national service number and in 3 minutes had the part sent. 2. Today I went to the parts desk to buy some windshield wiper inserts. I waited 10 minutes for anyone to acknowledge my existence. I was told by service manager that the parts manager would be " right back". Yes- only one employee for the parts department. (Contrast this to the local VW dealer where there are 2-3 parts employees and are very thorough and helpful.) While I waited 3 service employees sat and surfed on their phones. 5 minutes later the parts manager arrives and… wait for it… didn't help me. Really?!? Yep. Looked at me waiting and kept walking. Five minutes later I walked out vowing NEVER to give any business to Apple Tree again. This Honda and Acura dealership has been and continues to be the worst dealer in the southeast. They treat their customers like trash. Buy your Honda or Acura anywhere but here. Insulting to customers who have paid a premium for Acura. More

The customer service in the Service department is non exsistant. I didn't purchase my Honda from Appletree, so when the service tech I was talking to found out, the next words out of his mouth were" OHH exsistant. I didn't purchase my Honda from Appletree, so when the service tech I was talking to found out, the next words out of his mouth were" OHHHHH you didn't buy it from us...." ( And that matters how?) = My first experience was trying to get a spare key made. It would have been ok, if I didn't have to call THREE times to give the same information , because someone didn't write it down. I called yesterday and left a message with the service department to return my call. 24 hours later I had to call them again, only to be told that I need to work my schedule around them. Apparently they don't have a full staff on Saturday and stay no later than 5 pm through the week, or appointment only from 5-8 on Thursday. ( I was told that if I came on Thursday at 5:30 there wouldn't be enough time to fix the front seat if anything was wrong. so I would have to bring it back) I am not quite sure why this company has to have the "my way or the highway" mentallity. I will drive to Greenville or Asheville to get Service done. More

I made an appt a week ahead of time to come in at 8:00 am for recall repairs. I was told when I made the appt that it may take 1/2 day so best to leave the car if I can. I made arrangements to leave it all for recall repairs. I was told when I made the appt that it may take 1/2 day so best to leave the car if I can. I made arrangements to leave it all day. When I arrived the gentlemen indicated he would "try" to get it done today. I was really taken back but assumed since I had made an appt a week ahead I would have some sort of priority and it shouldn't be an issue, but I did say that I had to have the car to go out of town the next day. I received a call at about 2:30 from this nice gentlemen that said he knew I needed the car Saturday and it looked like they would not be getting to it today. I was totally bewildered and quizzed him as to what else I could have done to get this accomplished. He indicated if I were to leave it overnight it would make it more priority. I have to admit, I shook my head and tried to get some sort of intelligence out of that comment. If they require folks to leave a car for 2 days then by all means tell them so when they make an appt on the phone so they can make arrangements to go somewhere else and not waste time going to Apple Tree. With peoples work schedules you can't jerk them around like that. We go out of our way to make special arrangements to be without a car while it is being repaired. Was it because it was a recall? No indication was made to me that this bumped it down the list. They later asked for a survey as to how they had done. Well, I told them. They offered to make it right and I refused, why would I want to do the same thing all over again. I made an appointment at Dick Brooks Honda in Greer, SC which was inconvenient for me but they got it done in 45 minutes. They will get my business from now on with service and purchases! More

My Honda Accord has been cutting off without warning. Obviously a serious problem that I need to get fixed. I tried to call Apple Tree and schedule an appointment. The person I talked to said she would Obviously a serious problem that I need to get fixed. I tried to call Apple Tree and schedule an appointment. The person I talked to said she would get the person I needed for scheduling, then she put the phone down on her desk and proceeded to have a 15 minute chat with someone while I waited. I said hello a couple of times but she never even bothered picking up the phone or letting me know what was going on. Finally, after 15 minutes I just gave up and hung up. Then I went to their website and tried using their online scheduling tool. I submitted my contact information and described the issue I was having with my Accord in detail. That was 1 week ago and no one from Apple Tree has bothered getting in touch with me. Needless to say I have found another mechanic. I'm not sure what is going on at Apple Tree, but I definitely know I won't try them again. If anyone is having an issue with their Honda in the Asheville/Arden/Fletcher area I would recommend finding a good local mechanic and not bothering with Apple Tree. More

This dealership sells and services Honda and Acura vehicles. I had bought a brand new Honda Odyssey at another dealership that went on the "fritz" 40 miles in on a trip home of 75 miles. Honda requi vehicles. I had bought a brand new Honda Odyssey at another dealership that went on the "fritz" 40 miles in on a trip home of 75 miles. Honda requires that a vehicle that has to be towed must go to the nearest dealer and that happened to be, in this case, Apple Tree. Given the situation, I could not have been luckier. It took a week to diagnose and repair a very complicated electronic problem with the onboard computers, that I was told they had not seen ever before. Russell, the service manager, was in constant contact with us on a daily basis, was extremely patient and answered all our questions. These are extremely nice people to do business with, along with being very competent. My car was returned to me in perfect condition and now runs the same way. I was very impressed and will not take my car anywhere else.. More