Aransas Autoplex - Service Center

Poor customer service 2nd review that is not favorable, received automated response and no follow up. No call when truck was ready, I finally called next day, to find out 2nd review that is not favorable, received automated response and no follow up. No call when truck was ready, I finally called next day, to find out truck had been ready since day before at 1:30. More

Very nice place to do business For a small town dealer, it is great, fast, efficient and everything I want in taking my truck in for service. My service writer is Laura Canales, and For a small town dealer, it is great, fast, efficient and everything I want in taking my truck in for service. My service writer is Laura Canales, and she is top notch! More

Missed the obvious People were friendly. However, the front person wrote very large note on instructions and it was listed on order as well to fill tires with a specific People were friendly. However, the front person wrote very large note on instructions and it was listed on order as well to fill tires with a specific pressure I requested. I got home and checked... none of the tire pressures had been adjusted. Frustrating after a 20 minute drive each way and leaving work early just to do part of this myself anyway. Sorry I don’t know the name of the gentleman I worked with. More

Going to miss this place I love going there for my car .. they are so nice.. I will not take my car anywhere else but Aransas pass autoPlex .. I wish I can take this place wit I love going there for my car .. they are so nice.. I will not take my car anywhere else but Aransas pass autoPlex .. I wish I can take this place with me to ohio More

New tires It took two hours to get new tires installed Seen the guy talking a lot to friends When I got my truck both tires had to have air put on them since It took two hours to get new tires installed Seen the guy talking a lot to friends When I got my truck both tires had to have air put on them since the warning light came on saying low air and also both valve caps were missing More

Great They were very nice people to do business with and everything was perfect, They Kept me informed and what time it would be ready, Great experience They were very nice people to do business with and everything was perfect, They Kept me informed and what time it would be ready, Great experience More

Windshield replacement I had a windshield replaced at 9:30 and was driving home at 10:45. Every thing went smoothly and I was kept informed during this time by Ashley of the I had a windshield replaced at 9:30 and was driving home at 10:45. Every thing went smoothly and I was kept informed during this time by Ashley of the service team. More

Service Oil change and tire rotation were good, but someone left big, dirty black shoe prints on my driver's side mat which I'm somewhat distressed about. Ot Oil change and tire rotation were good, but someone left big, dirty black shoe prints on my driver's side mat which I'm somewhat distressed about. Other dealers put down paper mats to avoid that problem. More

Service not as good as it used to be I've enjoyed using Autoplex over the years; however, I noticed with my last oil change that their prices have increased & their level of service has d I've enjoyed using Autoplex over the years; however, I noticed with my last oil change that their prices have increased & their level of service has decreased. Autoplex used to vacuum my car, as a courtesy & they also used to clean my windshield - neither of these things were done - even though the cost of their oil changes have increased. Also, my receipt did not show a checklist of services performed in my oil change (windshield wiper fluid checked, filled, etc). I bought my car there & have pretty much always taken my car there; unfortunately, I was a little disappointed in the lack of customer service this last time around. More

Routine Maintenance Not Followed Properly My tires were deflated below the manufactures specifications and I had a trip to San Antonio the next day. Also the tires were rotated and the mechani My tires were deflated below the manufactures specifications and I had a trip to San Antonio the next day. Also the tires were rotated and the mechanics failed to relearn the TPMS sensors to the tires proper location on the vehicle. I had to stop at a tire dealership in San Antonio to fix these 2 problems. Vehicle mileage was inaccurately punched in on invoice which could negatively affect my vehicles warranty status. Called dealership and the problem was fixed and a new receipt was mailed to me with the correct information. More