Aransas Autoplex - Service Center

Another dismal showing in service I arrived last Friday morning for a part replacement, recall, and oil change. I was asked earlier in the week when I made the appointment if I was goi I arrived last Friday morning for a part replacement, recall, and oil change. I was asked earlier in the week when I made the appointment if I was going to need a shuttle, I responded with 'yes'. An hour after arriving and dropping off the keys, I was given a shuttle back to Portland from Aransas Pass, but only after asking the front desk. No one let me know when a shuttle would be available or that the shuttle was running late. I was given the excuse after the fact that there was only a single driver to shuttle people and pick up parts. I received an automated text message at 1:45pm that my was vehicle was ready to be picked up. I called the service department a few minutes after the text to see what the status of the shuttle was to pick me back up because no one thought it would be prudent to let me know. Robert seemed to not realize I needed a shuttle back and said he'd get on it. I called after an hour of waiting and talked with Ashley and was told that the department didn't know where the shuttle was nor could give me an ETA on said driver. It was two and a half hours after I received the text that Ashley returned my call and said the shuttle was on it's way to me. All in all I was needlessly without a vehicle for almost 8 hours for work that took half the time. Robert didn't really have an answer as to why this was the case and didn't seem too concerned about it. This lack of concern has been a striking pattern with the department as I've been left sitting in the lobby several times for multiple hours without my vehicle even having been looked yet. I have to continually ask for a status. The service department doesn't seem to care. This is why I will discontinue servicing my vehicle here. More

Had recall on parts on vehicle It was a recall on vehicle parts, the dealership was very helpful they pickup my vehicle, serviced it & returned it me they were friendly Thanks It was a recall on vehicle parts, the dealership was very helpful they pickup my vehicle, serviced it & returned it me they were friendly Thanks More

Boss Lady All concerns were address ed. Courtesy was great. Although my repair was not in my hometown of Corpus Christi, I don't think l could have done better. All concerns were address ed. Courtesy was great. Although my repair was not in my hometown of Corpus Christi, I don't think l could have done better. Brandi was great. More

Service I have Been taking my vehicle to this place since I got it. Very friendly people. All the times that I’ve gone they have helped me a lot. I have Been taking my vehicle to this place since I got it. Very friendly people. All the times that I’ve gone they have helped me a lot. More

Went for a recall on my 16 Silverado got me in and out fast Great friendly staff! Got me in and out on time and a job well done! Was in for a brake recall on my 16 Sulverado. Thanks for the super fine service!! Great friendly staff! Got me in and out on time and a job well done! Was in for a brake recall on my 16 Sulverado. Thanks for the super fine service!! More

Oil change and tire rotation. Another great experience. With ONE small issue. The "tire technician" did NOT reset the tire pressure sensors after rotating the tires. We had to s Another great experience. With ONE small issue. The "tire technician" did NOT reset the tire pressure sensors after rotating the tires. We had to send my vehicle back to resolve the issue. Problem solved. More

Excellent service The service staff was friendly and very helpful. They got my car in and fixed a lot quicker than I expected. My car runs like it’s brand new again. The service staff was friendly and very helpful. They got my car in and fixed a lot quicker than I expected. My car runs like it’s brand new again. More

Hard on road tire balance Mr. wirz did an excellent job and letting me know what I need to see what’s wrong with my vehicle and making my Appointment for me and when I came in Mr. wirz did an excellent job and letting me know what I need to see what’s wrong with my vehicle and making my Appointment for me and when I came in for my appointment he help me right away and also made me feel at home while the mechanics was working on my vehicle I would like to say thank u Mr. wirz and to the office employees and also the mechanics. Keep up the good work More

Great quick and quality service and work Had my vehicle in for a small bumper repair due to a fender bender the collision dept boss lady brandy was kind helpful and very knowledgeable. The c Had my vehicle in for a small bumper repair due to a fender bender the collision dept boss lady brandy was kind helpful and very knowledgeable. The collision dept had my vehicle ready in the time they had said it would be ready no complaints here all great people that I had dealings with, will utilize all their other services. More

Great work and customer service Great work and customer service.! I would recommend them to others and use them again. Thank you for a great experience and friendly atmosphere guys. Great work and customer service.! I would recommend them to others and use them again. Thank you for a great experience and friendly atmosphere guys. More