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Aransas Autoplex - Service Center

Aransas Pass, TX

4.4
1,240 Reviews

1,240 Reviews of Aransas Autoplex - Service Center

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August 06, 2021

Repairs done, found another challenge, fixed it, all in time they told me. Ashley kept me updated, very friendly, courteous. LOVE their service dept. Great asset to Chevy community. More

by gloria.trollinger
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ashley Wirz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 11, 2021 -

Aransas Autoplex responded

Thanks for your outstanding review, Gloria! We're very happy to hear that Ashley was of such help to you. We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely, The Aransas Autoplex Team

July 30, 2021

Very polite. Very efficient. Completed servicing my vehicle in a very timely manner. I’m pleased with the service that was performed on my vehicle. More

by vonnhud52
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Ashley Wirz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 04, 2021 -

Aransas Autoplex responded

Thanks for the kudos! We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. Sincerely, The Aransas Autoplex Team

July 23, 2021

10:30 appointment and hadn't started at 11:00. When they finished they didn't set the computer. Maybe they had a bad day. More

by swanie0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ashley Wirz
2.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 27, 2021 -

Aransas Autoplex responded

Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail. Sincerely, The Aransas Autoplex Team

July 10, 2021

Best in class service and parts. Your never left wondering the status of your vehicle. They keep you updated. It’s nice to be more than a number. More

by Bradley K
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ashley Wirz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 14, 2021 -

Aransas Autoplex responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, The Aransas Autoplex Team

July 08, 2021

I made an appointment for 11:00 and I waited until 2:00 for them to run a diagnostic check on my truck and they still hadn't gotten to it so I left without one I don't have all day for my truck to be sitti More

by prrcollier
Quality Of Work
Recommend Dealer
No
Employees Worked With
Ashley Wirz
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 08, 2021 -

Aransas Autoplex responded

It seems as if we fell short of our standards during your visit and we would like to do what we can to remedy the situation. Please reach out to us so we may begin to move forward in a positive direction. Sincerely, The Aransas Autoplex Team

Jul 09, 2021 -

prrcollier responded

I missed three hours of work for nothing and now I have to go through the same thing again I have been a Chevy driver all my life but from the day I baught this truck I have been dissatisfied with Chevrolet I was in a bind and got a truck I didn't really want to start with but y'all aren't the ones to blame for that Robins Chevrolet in humble Texas did that I was hoping this would be the last truck I would ever have to buy I will be retired in a year and I won't be able to afford another one so do the rite thing and make sure your life long Chevy customers are treated the way you would want to be treated

July 07, 2021

They didnt order the correct parts the first time around for my door handle. I was charged for 2.5 hours of labor (just to fix my door handle.) I dropped my truck off and it was (taken back) at 8AM. My oil More

by cdbailey1999
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Greg Barton
1.0
This rating includes all reviews, with more weight given to recent reviews.
Ashley Wirz
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Freddie Anthony
Jul 08, 2021 -

Aransas Autoplex responded

Thank you for sharing your experience with us. We strive to ensure an excellent experience and we want to learn more about what took place. Please contact us at your convenience. Sincerely, The Aransas Autoplex Team

June 30, 2021

I had a concern about the transmission on my 2019 2500 HD. They arranged a appointment when it was convenient for me....they had a very knowledgeable tech meet with me ...had a loaner vehicle for me to dr More

by baileydw2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Barton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ashley Wirz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 06, 2021 -

Aransas Autoplex responded

Bailey, thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers are 100% satisfied with the overall experience. We look forward to working with you again! Sincerely, The Aransas Autoplex Team

June 22, 2021

The service department did a wonderful job and Ashley was of great help I will be back when service is needed for any of my trucks More

by johnwfindley1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ashley Wirz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 25, 2021 -

Aransas Autoplex responded

Thank you for your outstanding rating about our service department. We appreciate the opportunity to service your vehicle and look forward to doing so in the future. Thanks for taking the time to write this review. It really matters to our dealership! Sincerely, The Aransas Autoplex Team

June 18, 2021

Great experience and fast service!! Always good when coming in here and everyone is friendly and courteous. Recommend aransas autoplex for all your service needs More

by laura1a2005
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ashley Wirz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tanner
Jun 23, 2021 -

Aransas Autoplex responded

Thank you for writing this amazing review for our team! We always appreciate customer feedback, and we are pleased to hear that our team provided a comfortable and welcoming visit. We hope to earn the opportunity to work with you again in the future. Please let us know if you have any questions. Sincerely, The Aransas Autoplex Team

June 16, 2021

The service coordinator and service person respectful and attentive to customer needs. . Don’t have total of twenty five words for futher thoughts Thank you More

by SADIE78362
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Ashley Wirz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandy the appointment scheduler great person., Freddie Anthony
Jun 22, 2021 -

Aransas Autoplex responded

Sadie, thanks for this great review! We can't tell you enough how much we appreciate our service team. They do a fantastic job and we are very happy that they were there to take care of you! Thank you again and we look forward to working with you in the future! Sincerely, The Aransas Autoplex Team

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