Arapahoe Kia - Service Center

I got my service done on my 2015 Kia Forte recently. Arapahoe kia overpriced for the labor charges. $36 for simply cabin filter, $160 for wheel alignment, almost $300 labor for front brakes, etc Arapahoe kia overpriced for the labor charges. $36 for simply cabin filter, $160 for wheel alignment, almost $300 labor for front brakes, etc More

DON'T USE THEIR SERVICE DEPT.I DRIVE A TON, SO I WAS DON'T USE THEIR SERVICE DEPT. I DRIVE A TON, SO I WAS GETTING A MONTHLY OIL CHANGE. THESE GUYS KNEW ME. MY NIRO THREW A ROD IN THE ENGINE. IT WAS " DON'T USE THEIR SERVICE DEPT. I DRIVE A TON, SO I WAS GETTING A MONTHLY OIL CHANGE. THESE GUYS KNEW ME. MY NIRO THREW A ROD IN THE ENGINE. IT WAS " REPLACED ", EXCEPT ONLY THE SHORT BLOCK. I WAS ALREADY HAVING AN ISSUE WITH THE ENGINE AND HAD CODES THROWN THAT SEEMED TO HAVE RESOLVED. IT WAS A WARRENTY JOB. THERE WAS NO REASON TO TRY TO " CUT COSTS ". IN FACT IT TAKES LONGER TO DO A SHORT BLOCK BECAUSE OF THE TRANSFER OF THE HEAD. SO IT TOOK LONGER AND IT WASNT CHECKED FOR DEFECTS REPORTED BY KIA. THEN THE RENTAL WAS TOO SMALL AND I WAS ELEIGIBLE FOR AN UPGRADE, BUT THE SEVICE MANAGER AND ENTERPRISE DIDNT CALL KIA TO CONFIRM. I HAD TO. BUT IT DIDNT MATTER. THEY REFUSED TO MAKE ME COMFORTABLE WHILE THEY TOOK THEIR SWEET TIME DOING UNNECESSARY WORK THAT COULD HAVE BEEN AVOIDED IF THEY HAD JUST ORDERED THE LONG BLOCK. WHEN I CALLED TO TELL TODD MY GRIEVENCE, HE HUNG UP ON ME WHEN I CALLED HIM AND THE SEVICE DEPT ON THEIR " CUSTOMER SERVICE" NOW ITS THROWING ENGINE CODES AGAIN. I TOOK IT TO MEDVED KIA. THEY RAN THE DIAGNOSTIC, FOUND THE PROBLEM, REPORTED IT TO KIA AND HAVE BEEN EXCELLENT IN COMMUNICATING. More

Terrible service department Service department is terrible!!! Many of the same issues others have talked bout on here. They do not return calls, do not care about your time, cann Service department is terrible!!! Many of the same issues others have talked bout on here. They do not return calls, do not care about your time, cannot diagnose anything unless a “code” is thrown, and like someone else said, they couldn’t fix a flat tire. Needless to say, we will never buy another Kia again because this is the only dealership near our house to work on warranty issues. More

Service Department Took vehicle in for a recall and came home with two other items broke on my vehicle. Took another week to get car back in and they only admitted to br Took vehicle in for a recall and came home with two other items broke on my vehicle. Took another week to get car back in and they only admitted to breaking one and then wanted to charge $500 for the other broken piece that was not broke before they worked on my vehicle! Asked to speak with service manager and they couldn’t find anyone for me to talk to! More

Taillights recalled This is the second time that I took my car to Arapahoe Kia to have the taillights changed out. The drivers side one was fine but the passenger side s This is the second time that I took my car to Arapahoe Kia to have the taillights changed out. The drivers side one was fine but the passenger side still had moisture in it. I had made the appointment at least 3 weeks prior. Arrived at 8:30 and got my car right in. At 11:30 I went up to ask what the status was and they hadn't even looked at it yet. Come to find out, they didn't even have the part that I needed. Someone should have checked and come right out and told me that they did not have the part in stock. Mark came out and told me and apologized for the mix up. He said that he would personally order the part, put my name on it when it came in and call me to schedule my next appointment. I have several problems with the way that this was handled. 1. When I called to make the appointment, they should have checked to see that they had the parts that I needed in stock. 2. When I showed up, they should have checked again to make sure that they had the parts and someone should have come out and told me right away so I did not sit there for 3 hours. 3. They definitely need more training in the service area. They need to ask more questions right up front so people don't waste their time driving all the way over there just to find out that they don't have the parts that you need. I probably won't use them for any kind of service in the future. More

You'll get better service elsewhere Let me say first that I usually go to Peak Kia in Littleton for service because that is where I purchased my car. I did just this once decide to try Let me say first that I usually go to Peak Kia in Littleton for service because that is where I purchased my car. I did just this once decide to try Arapahoe Kia for service as it is quite a bit closer to me, and I was seriously disappointed. Mark Gurule greeted me, asked the standard questions, let me know about the special. He couldn't find me in the system and asked if I had bought it at your dealership, I said "no at the Littleton Kia." I informed him that I also had a service contract. He said if so, it should pull up, no problem. I also asked at this point if they also include a car wash with the service and he said yes. He showed me to the waiting room, came back to inform me that my air filter was dirty and recommended it be cleaned and how much it would be, My assumption was that it would fall under the service contract. I was quickly informed my car was finished and shown the bill of $91.22. Of course I mentioned the service contract again, he said he couldn't find it. At this point he asked where I bought it... again and informed me that the dealerships didn't all use the same service contract company and so these charges were not covered. (Something he knew ahead of time since he was informed twice before completing the service). It would have been more professional to let me know BEFORE performing the service, giving me the choice. I obviously paid for a service contract for a reason and now have to pay out of pocket... twice once for the original contract and now for this service. In my opinion this was complete and overt deception. Upon walking out to my car, I noticed it was still dirty, I asked about doing the car wash ans he said "sure I can take it back for you" I replied "nevermind I'll do it myself" to which he said "ok have a good day" and left. This service advisor may be polite, but how genuine is that? Because he clearly does not exhibit honest customer service. I will not ever come back to Arapahoe Kia for ANYTHING. I will drive the extra 38 miles round trip to Peak Kia to get excellent customer service I will drive the extra 38 miles round trip to Peak Kia to get honest service I will drive the extra 38 miles round trip to Peak Kia to get my car washed before they deliver it back to me. I will drive the extra 38 miles round trip to Peak Kia to get my car serviced because they understand the value of customer service and I will drive the extra 38 miles round trip to Peak Kia because they actually care about their customers. I remember why I didn't buy my car from your dealership now..... The sales team doesn't care either. Your website claims to excel at Customer service... I beg to differ. Drive the 16 miles to Peak Kia in Littleton to learn a thing or two about excellent customer service. More

AWFUL SERVICE DEPARTMENT DO NOT BRING YOUR CAR HERE FOR SERVICE. Awful experience. Service adviser quotes one base price for service $458.60 but invoices a much higher base pr DO NOT BRING YOUR CAR HERE FOR SERVICE. Awful experience. Service adviser quotes one base price for service $458.60 but invoices a much higher base price $497.74 when picking up the car. Service adviser has no customer service skills or knowledge whatsoever, can't explain the difference in pricing, and insists the price given to me by phone was the price on the invoice. When car was brought in, told part was in stock and I would have my car back end of day. Then I get a call that they have to order the part and will be 2 additional days - unless I wanted to pay another $50 for the overnight shipping. $50 and and an inflated invoice on top of the inflated labor cost (after checking around), and 3 days without a car cost Arapahoe Kia losing a long-time customer for another new car and any future service calls. More