Let me say first that I usually go to Peak Kia in Littleton for service because that is where I purchased my car. I did just this once decide to try Arapahoe Kia for service as it is quite a bit closer to me, and I was seriously disappointed. Mark Gurule greeted me, asked the standard questions, let me know about the special. He couldn't find me in the system and asked if I had bought it at your dealership, I said "no at the Littleton Kia." I informed him that I also had a service contract. He said if so, it should pull up, no problem. I also asked at this point if they also include a car wash with the service and he said yes. He showed me to the waiting room, came back to inform me that my air filter was dirty and recommended it be cleaned and how much it would be, My assumption was that it would fall under the service contract. I was quickly informed my car was finished and shown the bill of $91.22. Of course I mentioned the service contract again, he said he couldn't find it. At this point he asked where I bought it... again and informed me that the dealerships didn't all use the same service contract company and so these charges were not covered. (Something he knew ahead of time since he was informed twice before completing the service). It would have been more professional to let me know BEFORE performing the service, giving me the choice. I obviously paid for a service contract for a reason and now have to pay out of pocket... twice once for the original contract and now for this service. In my opinion this was complete and overt deception. Upon walking out to my car, I noticed it was still dirty, I asked about doing the car wash ans he said "sure I can take it back for you" I replied "nevermind I'll do it myself" to which he said "ok have a good day" and left. This service advisor may be polite, but how genuine is that? Because he clearly does not exhibit honest customer service.
I will not ever come back to Arapahoe Kia for ANYTHING.
I will drive the extra 38 miles round trip to Peak Kia to get excellent customer service
I will drive the extra 38 miles round trip to Peak Kia to get honest service
I will drive the extra 38 miles round trip to Peak Kia to get my car washed before they deliver it back to me.
I will drive the extra 38 miles round trip to Peak Kia to get my car serviced because they understand the value of customer service
and I will drive the extra 38 miles round trip to Peak Kia because they actually care about their customers.
I remember why I didn't buy my car from your dealership now..... The sales team doesn't care either.
Your website claims to excel at Customer service... I beg to differ. Drive the 16 miles to Peak Kia in Littleton to learn a thing or two about excellent customer service.