Archer Kia

In the market for a new vehicle and went to this dealership to test drive a 2027 Telluride. After waiting around 20 minutes in the lobby without being acknowledged by the staff, asked the receptioni dealership to test drive a 2027 Telluride. After waiting around 20 minutes in the lobby without being acknowledged by the staff, asked the receptionist for a sales person. The sales person took us back to his office and requested we scan a QCR on the wall and upload a scan of our drivers license and a selfie and proceeded to take a call. While trying to complete this, was then asked for a copy of proof of insurance. For a test drive? I am not insuring your vehicle for a test drive. The lack of professionalism from the staff and the way we were treated, not only would I never buy a vehicle from Archer, Kia came off of our potential list of a replacement vehicle. Houston is a large city, there are so many other dealership options. Don't waste your time at Archer. More

I don't know how they got any 5 star reviews. The communication between the service dept and their customers is one way. The customer calls but the advisor is always busy....too busy to call you The communication between the service dept and their customers is one way. The customer calls but the advisor is always busy....too busy to call you back. You can leave a voice mail, but who knows how long it will take for someone to return your call. I have had bad experiences with the service dept in the past and the reply is canned in google reviews. You won't ever get the people listed as "managers" to answer or return your call. This dealer only cares about how much money they can make, not about honesty, customer service in any manner or the reputation of the service department. It seems they are not alone in regards to service concerns which I found out when I wanted to take our Kia K5 to another Houston area dealer. I found the same issues as I mentioned are rampant at least at the Kia dealers I looked at. The verbiage used in reviews is very similar. I have my opinion on this repetitive poor service, but I could be wrong. If a dealer service dept is overwhelmed by recalls, what action is taken by ownership/management. There's your sign! I will never purchase another Kia. NEVER! More

RUN! !! NOTICE HOW THERE ARE ZERO POSITIVE REVIEWS FOR THE SERVICE DEPARTMENT. That alone should tell you everything you need to know about this locatio !! NOTICE HOW THERE ARE ZERO POSITIVE REVIEWS FOR THE SERVICE DEPARTMENT. That alone should tell you everything you need to know about this location.. The service department needs a COMPLETE makeover.. New service advisors and managers, clearly because they are NOT doing right by the people. Currently, I am undergoing a battle with them in order to have them to repair my car engine, complementary, per my warranties I have with the company. It has been heck and back, jumping through hoops, just to get my car worked on and completed and back to me. My car’s engine blew up and started smoking while I was driving on the highway November 30, 2024, scariest thing ever… my car started locking up and completely stopped on the highway access road, where I had to have someone push it out the street, had it towed to my home and then towed to Archer Kia December 2, 2024 in the morning, where, you guessed it, told me it would take a week to a week in a half to even look at my car, because they were behind… (LOL same song they’ve been singing since I’ve been going there; again, these negative reviews, and these reviews on service don’t lie! We are all saying the same thing people…) I was going through my insurance initially, but that was short lived, BUT tell me why they , as in my insurance claim adjuster, go there and discovered the malfunction of my engine, telling me how metal particles were found in it and all, yet still, Archer Kia had to get back to me over a week later!….FOOLISH! Unfortunately, they have zero urgency and HAD LIED ABOUT PUSHING MY PAPERWORK TO KIA CORPORATE! Edwin Reyes, in particular, is the service advisor who dealing with my car and literally has held on to my paperwork and not notified KIA CORPORATE. He deliberately stated I didn’t have a certain record, but to my discovery, I DID, and at that darn dealership! COMPLETE Negligence!! He didn’t apologize or take ANY ACCOUNTABILITY, because that ONE TIMELINE, had allegedly kept him from “submitting my records to corporate..” Since the discovery, I have called, with no call back. My father sent a detailed email, to him PLUS THE SERVICE MANAGER RICHARD JONES, which was Monday, January 27th, 2025, AND NO ONE HAS RESPONDED BACK. They have definitely found the wrong one to deceive and lie to, because I am not going to deal with this much longer, and will be taking it further, legal wise… DTPA… Lemon Law… LOOK INTO THAT ARCHER KIA.. I have tried to be diplomatic, and resolved this amicably, but I am tired of the xx! I am tired of the runaround, and mark my words, legal action will be taken on this facility if something is not resolved, which will be way more costly than to replace an engine. And don’t even respond to me on here, with that same tired a** “copy and paste” response. SEND AN EMAIL, Because not only is it is not my responsibility to give you all a call if I have an issue with you all’s service and treatment, but YOU ALL LIE, AND I NEED ALL CONVERSATIONS MOVING FORWARD IN WRITING. A phone is only important to follow up IN CONJUNCTION with an email correspondence at this point. Look at these reviews. Have some class and common sense Archer Kia. THE PROBLEM PREDOMINANTLY LIES WITH THE STAFF, no pun intended, but the shoes fits. More

The salesman Jacob coach Joseph was very very helpful. I recommend that they did a very, very great job and I was very happy when I left Archer, thank you I recommend that they did a very, very great job and I was very happy when I left Archer, thank you More

I was impressed with the dealership but I was most impressed with the sales person impressed with the sales person More

Outstanding customer service by all workers and very attentive to detail. Feel comfortable coming here to get service for my car all the time! attentive to detail. Feel comfortable coming here to get service for my car all the time! More

Claudia - who leased me my second Sorento does a great customer service job She is the reason I came back 🌹 customer service job She is the reason I came back 🌹 More

Good service from the staff and very informative too. Kia dealership is truly indeed awesome. Kia dealership is truly indeed awesome. More

The salesman confirmed that the car we wanted was on the lot. When we test drove, he patiently explained the new technology. Coach Corey then made us a very fair deal with an honest appraisal of the trade-i lot. When we test drove, he patiently explained the new technology. Coach Corey then made us a very fair deal with an honest appraisal of the trade-in. The best car buying experience I have had in 50 + years More

Since the purchase of my car at this site in 2013 this is the only place I have used to service my car. I am usually able to get it & out without much delay. the only place I have used to service my car. I am usually able to get it & out without much delay. More