This dealership has put me through a lot. It's actually too much to type. I spoke with kia consumer services regarding the many issues with my "new car" and the Archer Kia dealership. I thought the things would be fixed and our business-customer relationship would be restored, but this is definitely not the case. When I arrived to the service area of the dealership no one new what was going on or why I was there. I had to wait over an hour just for them to accept what I was saying to them regarding the issues and how I spoke with Kia the previous day. After the hour, they finally started working on getting me a loaner car. I left service department right at two hours later.
The Archer Kia service department had my car for a week, and didn't call me or respond to my calls about what was going on. Gary called me back, but he insisted that nothing was wrong with my car. He said that a few people had driven the car, and that they could not duplicate any of the complaints. He said, "the complaints probably happened only on certain roads, but nothing is wrong with this computerized car." He also said that the they drove my car for only 30 miles to test drive it. I asked if they provide gas for those miles, but he insisted that Kia does not replace fuel. I got to the service department, and found that my car had been driven almost 60 miles, and that everything I had listed as a concern wasn't documented. I do have some fault in the documentation part because I should have read over it very carefully. However, they wouldn't listen and pushed me off on each other when I tried to tell them. I asked to speak with a manager about the gas, complimentary wash or detailing. The guy went in to talk to him, but the manager would not come out. I just heard him say "tell her we put 5 gallons in the tank." I cranked my car up, and heard the same noises I complained about, and the guy said it was normal.I left because I didn't want to argue them, and it was also tough to keep my two year old toddler calm. I compared my car's rattling noises to another brand new Kia Optima, and they do not sound the same. I have also recorded the sounds on my phone. I thought that I would be able to speak with the district manager for the dealership, but he never contacted me after my initial complaint. I feel like I have been cheated since buying the car. I also feel that I am stuck with a vehicle that is not up to standard, but the dealership doesn't want to admit fault. This entire situation has costed me a lot of wasted time, money, and mental exhaustion. I am now even having to deal with constant calls from my previous lender because they have not received any correspondence from Archer Kia about the pay off for my car. They are saying that I owe them money. Please do not come to this dealership. Apparently, they will all cover for each other, so nothing will get done properly.