Aristocrat Motors - Service Center

Terrible Customer Service Cust Svc terrible if you are Native American and a female, and didn't purchase your $50,000 Range Rover from them. Kevin Smell should not work in cus Cust Svc terrible if you are Native American and a female, and didn't purchase your $50,000 Range Rover from them. Kevin Smell should not work in customer service. The dealership did not wait for the outcome of LandRover's decision for good will to assist in a $5,700 repair of a rover with only 68,000 miles on it. They just told me "no good-will will be offered". No explanation or anything. I got this in an email, with ONLY this statement. I went and traded my loved car as I didn't have that kind of cash lying around and took a loan for $10,000 over the asking price of another vehicle, ONLY to be told by Land Rover that they had not decided anything on good-will! After calling and speaking with Kevin Smell, he was non-empathetic AT ALL and said they can overrule LandRover at the dealership and just wanted to keep the vehicles moving through service!! REALLY?! More

Alternator replace in my Smart They always take such good care of your vehicle and make every effort to make you comfortable. The fact they always vacuum and wash your car after wo They always take such good care of your vehicle and make every effort to make you comfortable. The fact they always vacuum and wash your car after work is just an example of the amount of care given. More

First Time Visit I reside in Springfield, MO and purchased my RR Sport from Peoria Jag and LR. I needed warranty work done and Peoria highly recommended I take my Spor I reside in Springfield, MO and purchased my RR Sport from Peoria Jag and LR. I needed warranty work done and Peoria highly recommended I take my Sport to Aristocrat. I’m glad I did. Everyone I encountered was friendly and professional. I was given a nice loaner to use during the repair and my work was completed in the timeframe promised. More

Porsche 911 Service Just had the 911 in for 10000 mile service in the new Porsche building. Awesome! You can watch the technicians work on your car while enjoying a coff Just had the 911 in for 10000 mile service in the new Porsche building. Awesome! You can watch the technicians work on your car while enjoying a coffee and a snack. I always work with Todd because he takes the time to fully explain what’s going on with my car and can answer all my questions. More

A repair experience unmatched in KC, only at Aristocrat Received a clean comparable loaner to my vehicle. Received updates on the progress on the repair along the way. Car was washed & clean at time of pi Received a clean comparable loaner to my vehicle. Received updates on the progress on the repair along the way. Car was washed & clean at time of pickup, all service work completed and done correctly. They addressed all reported items and found others, addressing those proactively. I have been working with Aristocrat for 6-7 years. I recommend this service organization. More

Matt Minor always is so efficient I like the way I am able to get in for service during a time that meets my schedule and needs. Everyone greets you with a helpful smile when entering I like the way I am able to get in for service during a time that meets my schedule and needs. Everyone greets you with a helpful smile when entering the facility. More

Maintenance on used Mercedes This was my first visit to get scheduled maintenance on a used Mercedes Benz I bought a few months ago. I had high expections and they met them. This was my first visit to get scheduled maintenance on a used Mercedes Benz I bought a few months ago. I had high expections and they met them. More

First time customer!! I can't say enough good things about the customer service I received! I was giving all the information about what was being done and what the cost wo I can't say enough good things about the customer service I received! I was giving all the information about what was being done and what the cost would be in advanced! There were no surprises accept for the outstanding services I received More

Excellent as Usual. Donnie Hicks took care of every detail with care. The car was serviced and washed in very short time. I have had excellent service at Aristocrat Motor Donnie Hicks took care of every detail with care. The car was serviced and washed in very short time. I have had excellent service at Aristocrat Motors for over 20 years. This is my third Mercedes. More

Always Professional & Dependable Just completed my 70k service, and everything was handled perfectly; just like all my other service visits over the past 4 years. Where else in life Just completed my 70k service, and everything was handled perfectly; just like all my other service visits over the past 4 years. Where else in life can you find this kind of consistency and excellence? This business runs like a well oiled machine. More