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Arizona Motors Snowflake

Snowflake, AZ

not yet
rated
6 Reviews

870 South Main Street

Snowflake, AZ

85937

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6 Reviews of Arizona Motors Snowflake

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July 29, 2021

"Great boss, great team, and great experience. Can’t thank..."

- Christina

Great boss, great team, and great experience. Can’t thank them enough. There still going above and beyond with whatever we need. Thank you so much

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Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Rob hatch and Kyle
October 14, 2019

"Airbag repairs declined on used car purchase"

- Andrea S.

I am very frustrated with the experience between this dealership and my parents' recent purchase of a vehicle. I am hoping the addition of a negative review on their website spurs some communication to resolve this active issue as of 10/13/2019. During the test drive, my father noted an airbag warning that came one and mentioned it to the salesman. The salesman noted this was likely a recall issue and would have it diagnosed when they returned to the dealership. While the paperwork for the purchase was going through, my father asked again about the airbag, at which time the salesman assured my father that even if it wasn't a recall issue, the most they would have to pay would be $25 to fix the issue (per AZ Lemon Law). The purchase was complete and an appt scheduled to check the car out and diagnose the issue. After waiting over an hour with no work being done on the vehicle, by father asked about progress. Right after that, the car had service staff looking into the issue. After a couple more hours and NO COMMUNICATION, my father had to ask AGAIN for status. The dealership said they identified the issue, and he could take car home while they waited for the sales manager to approve the expense to fix the airbags. Two more days passed, with NO COMMUNICATION. My father called the dealership back to find out that repairs were not approved. When he asked to speak with the manager, my father was told he was busy. My father called back SEVERAL TIMES that same day and was repeatedly told the sales manager was busy and couldn't talk. Finally, we left a message with another manager requesting a meeting with the sales manager and the general manager of the dealership. WE HAVE HAD MINIMAL/NO COMMUNICATION WITH THE DEALERSHIP throughout this experience. We are now sending a formal, notarized letter per AZ law to see if we can get action on this issue. We'll share more once we see if they're willing to work with us on this issue. CAUTION, CAUTION, CAUTION!!

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Customer Service
Overall Experience
Recommend Dealer
No
Employees Worked With
Salesman; Dealership's Sales Manager; Service Writers (Names not included)
October 06, 2019

"First time impression lasts forever."

- Enjoying our New Used Vehicle

Cory Travers with Joseph and Mike created a lasting positive impression of Az Motors of Snowflake through one simple way, honesty. They kept their words from introduction to sale. At the end, the TEAM offered the best option with finance. More importantly, Cory continues to assist us today. Thank you Cory and AZ Motors of Snowflake.

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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Cory, Joseph and Mike
August 15, 2019

"Purchase a car with a timely manner and excellent service"

- JimmyMike

We had an excellent services with salesperson and the finance department personnel. Also, they treated us good with a timely manner. That's why we gave a rate.

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Friendliness
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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Steven Lelevier
July 16, 2019

"Awsome service from Caroline"

- Buddy Max Porter

Caroline Reidhe was the best. She greeted us when we arrived, checked us in quickly and even sold me an oil service plan. She kept us informed and let us know when our truck was ready. The whole dealership is friendly and well run. Highly recommend and will return.

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Quality of Work
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Recommend Dealer
Yes
Employees Worked With
Caroline Reidhe
June 04, 2019

"Awesome Service"

- Donavon

The Service department is AWESOME. They get you in and out. Very flexible. Great team to work with. They care about you and your schedule. Thank you for taking care of my family.

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Caroline Reidhead
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