I am very frustrated with the experience between this dealership and my parents' recent purchase of a vehicle. I am hoping the addition of a negative review on their website spurs some communication to resolve this active issue as of 10/13/2019. During the test drive, my father noted an airbag warning that came one and mentioned it to the salesman. The salesman noted this was likely a recall issue and would have it diagnosed when they returned to the dealership. While the paperwork for the purchase was going through, my father asked again about the airbag, at which time the salesman assured my father that even if it wasn't a recall issue, the most they would have to pay would be $25 to fix the issue (per AZ Lemon Law). The purchase was complete and an appt scheduled to check the car out and diagnose the issue. After waiting over an hour with no work being done on the vehicle, by father asked about progress. Right after that, the car had service staff looking into the issue. After a couple more hours and NO COMMUNICATION, my father had to ask AGAIN for status. The dealership said they identified the issue, and he could take car home while they waited for the sales manager to approve the expense to fix the airbags. Two more days passed, with NO COMMUNICATION. My father called the dealership back to find out that repairs were not approved. When he asked to speak with the manager, my father was told he was busy. My father called back SEVERAL TIMES that same day and was repeatedly told the sales manager was busy and couldn't talk. Finally, we left a message with another manager requesting a meeting with the sales manager and the general manager of the dealership. WE HAVE HAD MINIMAL/NO COMMUNICATION WITH THE DEALERSHIP throughout this experience. We are now sending a formal, notarized letter per AZ law to see if we can get action on this issue. We'll share more once we see if they're willing to work with us on this issue. CAUTION, CAUTION, CAUTION!!