Arlington Acura in Palatine

My 2014 MDX was dead in my driveway. Mark arranged for the dealership tow truck to come over, where the tech was able to get the car started ( in lieu of towing it) and allowed me to dr Mark arranged for the dealership tow truck to come over, where the tech was able to get the car started ( in lieu of towing it) and allowed me to drive it to the service department. They immediately took my vehicle in and, within 45 minutes, had the problem resolved, and I was on my way. Mark was outstanding in helping me with this issue. The dealership is fortunate to have him on the staff. If you have an Acura, Arlington Acura is where you want to go for service. More

GOOD SERVICE FRIENDLY PEOPLE EASY TO WORK WITH THE EMPLOYEES OF ACURA DEALERSHIP CHRIS CLARK HAS BEEN GOOD WORKER THE EMPLOYEES OF ACURA DEALERSHIP CHRIS CLARK HAS BEEN GOOD WORKER More

Chris is always great, the best service looks after each customer. Kept me up to date. customer. Kept me up to date. More

My service guy Chris was personable, friendly & professional. He asked any questions I had, came and let me know what was going on and what the cost would be. This was my first service on my new RD professional. He asked any questions I had, came and let me know what was going on and what the cost would be. This was my first service on my new RDX. It was a great experience. More

Chris, as always, was great! He explained everything in detail and kept me informed on how long it would take for my vehicle to be done. He explained everything in detail and kept me informed on how long it would take for my vehicle to be done. More

I always appreciate how friendly and helpful the staff in the Service department are. I appreciated their finding ways to keep my vehicle in top shape, at the best price. Since one of the items wouldn't be the Service department are. I appreciated their finding ways to keep my vehicle in top shape, at the best price. Since one of the items wouldn't be there until the next day, their letting me use a loaner vehicle was seamless. My only issue (and why 4 vs 5 stars) was that the dealership now makes you use a debit card, or incur the credit card surcharge myself (I expect a quality auto dealer to not pass that on to the customer). More

Service writer Chris was great. He listened to my needs, provided clear answers as to what work needs to be done, very polite, and followed up with status as I waited. Great overall He listened to my needs, provided clear answers as to what work needs to be done, very polite, and followed up with status as I waited. Great overall experience. More

The team at Arlington Acura are professionals- knowledgeable, personable, welcoming, attentive to questions and a true desire to provide information based on the customer’s needs. knowledgeable, personable, welcoming, attentive to questions and a true desire to provide information based on the customer’s needs. More

While not what I anticipated, the service needed was explained in detail I could understand. The service manager was very accommodating and I was made to feel that coming to Arlington Acura was very app explained in detail I could understand. The service manager was very accommodating and I was made to feel that coming to Arlington Acura was very appreciation. More