Arlington Acura in Palatine

Very clean. Nice and warm garage on a cold day. I did have the tires rotated as part of my A1 service but the low air pressure light was still on when i got the Nice and warm garage on a cold day. I did have the tires rotated as part of my A1 service but the low air pressure light was still on when i got the vehicle back. Also i know it was too cold for a car wash, but a voucher or something would have been nice. More

Arlington Acura service center and team is amazing! They have excellent customer service and so welcoming! They provide detail explanations of the service you need and takes good of your car! Shout out They have excellent customer service and so welcoming! They provide detail explanations of the service you need and takes good of your car! Shout out to Aamer for his fantastic customer service! More

Was disappointed with windshield replacement service and General Manager, Gene Shenkman. I received no information regarding steps needed to get the windshield replaced nor how to protect the windshield for General Manager, Gene Shenkman. I received no information regarding steps needed to get the windshield replaced nor how to protect the windshield for the post install 48 period without initiating multiple calls to the dealership. This information should have been provided to me before work was initiated. Gene Shenkman sent me an automated text following installation stating I may receive a survey and if I had any issues to text him back prior to filling out the survey. I immediately texted him the above opinion and received no response. More

This dealership had a very large selection of vehicles in stock to choose from- multiple models, colors and trim levels of each. Appearance of facility was clean, organized and had complimentary coffee/hot c stock to choose from- multiple models, colors and trim levels of each. Appearance of facility was clean, organized and had complimentary coffee/hot chocolate, and water. Jhoni is a consummate professional and appears to have many years of experience. Both he and Adrian were warm and engaging and interacted not only with my wife and I but also with our children as well. More

Got me in quick to look at a potential leak a month after major service. Thorough inspection, no issues found, no charge. Friendly service from all staff. major service. Thorough inspection, no issues found, no charge. Friendly service from all staff. More

Service department and work performed was excellent - as always. However, when paying for my $95 oil change!!!! the receptionist slipped me a piece of paper stating customers are now being charged a 3.5% su always. However, when paying for my $95 oil change!!!! the receptionist slipped me a piece of paper stating customers are now being charged a 3.5% surcharge for credit card payments. This filthy money grab is beyond disgusting. A $95 oil change is excessive enough, but surcharging this and real repair work is outrageous. This is predatory extortionism and borderline criminal. After 23+ years of die hard loyalty to the sales and service departments of Arlington Acura, they have forced me to explore alternative service and sales options over managements pure greed. More

Excellent service experience as always. Chris is a great service advisor. Very pleased with everything. Chris is a great service advisor. Very pleased with everything. More

Service department provided: Effective communication Met my expectations Prompt work. Convenience Product demonstration Availability Quality product Met my expectations Prompt work. Convenience Product demonstration Availability Quality product More

They will try to take your deposit I’m about to take them to court now to court now More

I have to say that the service team at Arlington Acura is very attentive, quick, and professional, and prices are very competitive. The only area for improvement is the availability of loaner cars. I underst very attentive, quick, and professional, and prices are very competitive. The only area for improvement is the availability of loaner cars. I understand this was a last minute emergency, but a loaner car would have helped tremendously. However, I was back on the road the next day. Thanks Steve and keep up the good work! More