Arlington Acura in Palatine

Disappointed with Acura Dealer service. For over 3 Years I have been valued customer at Acura, on Friday Jan.15th I brought my Acura RDX 2016 for a quick service, I notice for the 3rd time I For over 3 Years I have been valued customer at Acura, on Friday Jan.15th I brought my Acura RDX 2016 for a quick service, I notice for the 3rd time I have been there each time the mechanics that have taken my car did not use any protection to cover my seat, or to protect my floor mats. After I picked up my car I found grease on the seat, steering wheel and door panel. Sorry, It is not acceptable for the light color interior to not use any protection from dirty clothing and shoes. Car wash is never available, always 30-40 minutes waiting time. Customer satisfaction should be priority for any dealership. More

Great experience! From start to finish the experience went well, Muhammed Patel was very pleasant and straight forward. The dealership was even family friendly and ha From start to finish the experience went well, Muhammed Patel was very pleasant and straight forward. The dealership was even family friendly and had a play area for my toddler to play while things were being finalized. I would definitely recommend and be sure to ask for Muhammed! More

Pleasant and comforting I recently purchased a 2008 Acura Mdx from here and am extremely pleased with it. Muhammed did an excellent job at assisting me throughout the process I recently purchased a 2008 Acura Mdx from here and am extremely pleased with it. Muhammed did an excellent job at assisting me throughout the process. I will definitely be back in the future More

Top Notch dealership and customer service from Stuart Craig We bought a used 2009 Acura TL from Arlington Acura. It was a late Saturday afternoon and Stuart took care of everything to give us an excellent expe We bought a used 2009 Acura TL from Arlington Acura. It was a late Saturday afternoon and Stuart took care of everything to give us an excellent experience. The follow up after the sale is what made the difference to us, showing me what an outstanding dealership this is. Stuart is now our go-to guy for our future car purchases and I will be referring my friends and family to him. More

Excellent Sales team We really appreciate the service provided to us by Mike. Mike was really patient in explaining all the pricing details related to the costco program a We really appreciate the service provided to us by Mike. Mike was really patient in explaining all the pricing details related to the costco program and helped in finalizing the deal. We rate the sales team of Arlington Acura as the no: 1 sales team i have met (from close to 10 dealerships) that i had visited for car buying. This Sales team was the only team who were really trying to understand my needs. They gave me a great offer on that particular day which I could not resist. Hope this experience continues even after Sales. More

Muhammed Patel is a fantastic person to deal with I bought slightly used 2015 Acura MDX (Advance Option) from Arlington Acura. It was so easy to deal with Muhammed Patel and he took care of everything I bought slightly used 2015 Acura MDX (Advance Option) from Arlington Acura. It was so easy to deal with Muhammed Patel and he took care of everything. You rarely find car salesmen of his nature these days. So kind and very accommodating. I wish him all the best!. I would highly recommend approaching him for your next car, you would not be disappointed. More

"Excellent Customer Service Experience" Very happy with my new Acura TLX! Muhammed Patel was very professional & handled the entire buying process very smooth, efficiently & timely. I would Very happy with my new Acura TLX! Muhammed Patel was very professional & handled the entire buying process very smooth, efficiently & timely. I would definitely recommend Muhammed to anybody looking to buy an Acura for his great attention to customer service satisfaction. Muhammed - Thank you for providing excellent customer service & best of luck in your job! More

enjoyable for a change bought a used car here recently and these are great people to work with. Not pushy, reasonable. I would recommend them. I bought a car from Zeigler wi bought a used car here recently and these are great people to work with. Not pushy, reasonable. I would recommend them. I bought a car from Zeigler within the past year and this was a much better experience than with Zeigler. More

Honest and accommodating Cesar Roman (sales person) and Chase (general manager) worked with me, were open to any reasonable request, and bent over backwards to get me the deal Cesar Roman (sales person) and Chase (general manager) worked with me, were open to any reasonable request, and bent over backwards to get me the deal I wanted. I am now a repeat customer and will definitely be back when I am ready for my next car. More

Very pleased! Muhammed Patel & Chase Fohrman were very professional and went out of their way to make sure we were satisfied and happy. It was the first time I hav Muhammed Patel & Chase Fohrman were very professional and went out of their way to make sure we were satisfied and happy. It was the first time I have felt this way after many years of buying cars. Thank you! More