Arlington Acura in Palatine

I was refered to this dealership by Costco, and was surprised by how easy the transaction was from start to finish. The sales person showed me the invoice of the car and pointed out all the incentives surprised by how easy the transaction was from start to finish. The sales person showed me the invoice of the car and pointed out all the incentives that were available... I didn't even have to ask for them. Before I drove off in my new car the delivery manager had explained how to work all the features of my new car and helped me pair my phone. I was in and out in under 2 hours, which was 2 hours quicker than my last purchase. I am loving my new car, with no buyers remorse and will plan to go to this dealership again next time I buy a car or know anyone who is buying a car. More

These guys are slap dicks. I had went in there to buy an Acura RDX and trade in my car. The guy was an ass kisser from the start. He tried to sell me a car $4000 more than what we negotiated the deal down t Acura RDX and trade in my car. The guy was an ass kisser from the start. He tried to sell me a car $4000 more than what we negotiated the deal down to. When I was ready to purchase the car, the manager switched the interest rate on me and I caught him. Couldn't have been more UNPROFESSIONAL than that. They couldn't figure out why I was so upset. More

Bought a used Acura. Price was semi- reasonable but salesman misrepresented internet price at point of sale. Sales Manager needs a lesson in customer relationship managment. salesman misrepresented internet price at point of sale. Sales Manager needs a lesson in customer relationship managment. More

I was shopping for a used Lexus at dealership. Although the price was fair, the treatment was poor and sales tactics used were underhanded. I was ready to purchase the vehical, however, I left based on pr the price was fair, the treatment was poor and sales tactics used were underhanded. I was ready to purchase the vehical, however, I left based on principle. I will not give a dealership that treats me poorly any business (I purchased the same car at another dealership at a higher price!). I do not expect this type of treatment at an Acura dealership. I will not go back here to purchase a new or used car. More