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Arlington Acura in Palatine

Palatine, IL

4.6
1,660 Reviews

1275 E Dundee Rd

Palatine, IL

60074

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1,660 Reviews of Arlington Acura in Palatine

August 25, 2022

The best service I had and I can trust the quality of the work done More

by ezahan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aamer Ali
Aug 26, 2022 -

Arlington Acura in Palatine responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Arlington Acura in Palatine.

August 24, 2022

Excellent customer service. Friendly kind people. Perfect location. Nice atmosphere. I wish they could more car for sales More

by caro-bern
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Farmandi, Dimitar Atanasov
Aug 26, 2022 -

Arlington Acura in Palatine responded

It's fantastic to hear that we provided you with great customer service while assisting you with your new purchase! We truly appreciate the opportunity to do business with you. Thanks for choosing Arlington Acura in Palatine!

August 24, 2022

Bunch of scam artists. Especially the finance team. Way overpaid for a vehicle. Will not be coming here or buying an Acura ever again. More

by Andrew76
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Derek, Ideen Ghaffari, Scott Mattran
Aug 27, 2022 -

Arlington Acura in Palatine responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, Andrew, we'd love to address your concerns in detail.

August 23, 2022

Every step of the way Adrian and Sam were amazing in the sale of our new MDX. We will definitely return to purchase from them both More

by JRFUNKE76
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adrian Pawlikowski, Samuel Dibashi
Aug 24, 2022 -

Arlington Acura in Palatine responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

August 21, 2022

The dealership rips off customers with their extra charges for things they never do during interior and multi checks More

by KMCCOY1088
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Dustin McConaughy, Stephen Gonzales
Aug 25, 2022 -

Arlington Acura in Palatine responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss this? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.

August 19, 2022

The salesman Sam and the Dealership was fantastic all around. A Welcoming and informational experience. From top to bottom we purchased our new car with no issues at all. Our salesman answered every q More

by SALESEMPAXX
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ideen Ghaffari, Adrian Pawlikowski, Samuel Dibashi
Aug 22, 2022 -

Arlington Acura in Palatine responded

Thank you for sharing your experience with us! We're happy to hear it went well and hope you enjoy your new vehicle. We truly appreciate your feedback!

August 19, 2022

Service seems to have suffered slightly during the pandemic and it’s aftermath. Communcation used to be better. More

by pjohnson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aamer Ali
Aug 22, 2022 -

Arlington Acura in Palatine responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly. We’d love to get to the bottom of this and turn things around for you.

August 18, 2022

Everything was good, clean and on time. Good customer service. car was washed. Thank you. More

by MILASHA22000
Customer Service
Recommend Dealer
Yes
Employees Worked With
Aamer Ali
Aug 19, 2022 -

Arlington Acura in Palatine responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

August 17, 2022

Shout out to Scott for outstanding service. Wonderful team. I am looking forward to seeing the maintenance team who was also spectacular when there was a weird noise in my tire the day after dr More

by KATHYBARAN3647
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Neitzke, Aamer Ali, Ideen Ghaffari, Scott Mattran
Aug 18, 2022 -

Arlington Acura in Palatine responded

Thank you for taking the time to share your feedback with us, Kathy. We work hard to make sure our guests have an exceptional experience. We will share your comments with Scott and our team, and we look forward to working with you again.

August 16, 2022

Chris in the service department always takes great care of us! We continue to by Acura cars because we know he will advise us as to what needs to be done to our vehicles. With the way the world is today, More

by johnjohngarryteam
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christopher Clark
Aug 17, 2022 -

Arlington Acura in Palatine responded

We appreciate your business and our team looks forward to serving you again soon!

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