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Arlington Acura in Palatine

Palatine, IL

4.6
1,660 Reviews
Call Dealership (224) 637-1380
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1275 E Dundee Rd

Palatine, IL

60074

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1,660 Reviews of Arlington Acura in Palatine

July 23, 2022

Communication was poor. Did not seem to care too much about me or my time. More

by DF1121
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Agron Useini, Scott Mattran, Adam Grubbs
Report | Print
Jul 25, 2022 -

Arlington Acura in Palatine responded

Here at Arlington Acura in Palatine, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the car they desire. We apologize for the poor communication and appreciate your patience. Please let us know if you need anything else.

July 22, 2022

The service managers are the best and am always treated well and service is great More

by AERRI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christopher Clark, Aamer Ali
Report | Print
Jul 25, 2022 -

Arlington Acura in Palatine responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance.

July 22, 2022

Service was done quickly and everything was explained to me as to what was going to be done.The Service dept. was very professional. More

by karenn30
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christopher Clark
Report | Print
Jul 25, 2022 -

Arlington Acura in Palatine responded

Thank you so much for choosing Arlington Acura in Palatine! Please let us know if we can be of any more assistance!

July 22, 2022

Excellent service but did not repair my Bluetooth phone system. Sound system does not work well when connected to the iPhone. More

by Jlpm1231
Customer Service
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don’t remember
Report | Print
Jul 25, 2022 -

Arlington Acura in Palatine responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. Please schedule an appointment to get the phone issue resolved.

July 22, 2022

Excellent service ,very helpful experience people in service specially thanks Aamir.definitely recommend this place. More

by balochkhalid
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christopher Clark, Mark Neitzke, Aamer Ali, James Hochberg, Steve Farmandi
Report | Print
Jul 25, 2022 -

Arlington Acura in Palatine responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Arlington Acura in Palatine.

July 22, 2022

This dealer has an amazing selection of cars and Sam was an amazing salesman and was very nice. More

by Nasir Ahmed
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ideen Ghaffari, Samuel Dibashi, Adam Grubbs
Report | Print
Jul 25, 2022 -

Arlington Acura in Palatine responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

July 21, 2022

Arlington Acura in Palatine consistently provides excellent service. We are longtime customers and will continue to be so. More

by Pderaedt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Neitzke
Report | Print
Jul 21, 2022 -

Arlington Acura in Palatine responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Arlington Acura in Palatine.

July 21, 2022

Caught me in right away. Did the job and completed that same day. Great service! More

by bradde
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Neitzke
Report | Print
Jul 21, 2022 -

Arlington Acura in Palatine responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Arlington Acura in Palatine. Please don't hesitate to reach out if you need anything else.

July 20, 2022

Great service as always courtesy of Steve. and at a fair rate. Never disappoints with their quality of service. More

by CHIKAOKWUOSA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Farmandi
Report | Print
Jul 20, 2022 -

Arlington Acura in Palatine responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

July 20, 2022

Arlington Acura was FANTASTIC! Steven in the service department went above and beyond to help me. More

by JULIEWICKELL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve, Steve Farmandi
Report | Print
Jul 21, 2022 -

Arlington Acura in Palatine responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Steve met your expectations. Thank you again for choosing Arlington Acura in Palatine, we look forward to having you as one of our valued customers for many more years to come!

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