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Arlington Acura in Palatine

Palatine, IL

4.6
1,662 Reviews
Call Dealership (224) 637-1380
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1275 E Dundee Rd

Palatine, IL

60074

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1,662 Reviews of Arlington Acura in Palatine

December 21, 2021

Their service department is now one of the best around by having a service manager who gets involved with activities on the service floor. He effectively communicated with me and explained why I needed the s More

by Highly Disappointed
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Hochberg
Report | Print
Dec 21, 2021 -

Arlington Acura in Palatine responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that James met your expectations. Thank you again for choosing Arlington Acura in Palatine, we look forward to having you as one of our valued customers for many more years to come!

December 21, 2021

Really good service! Kept me informed on what was going on with my car. Ended up replacing my alignment under warranty. More

by AEFEDERLE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christopher Clark, James Hochberg
Report | Print
Dec 22, 2021 -

Arlington Acura in Palatine responded

Thank you for taking the time to leave us a great review. We're glad to hear our team was able to serve you and demonstrate our commitment to great service! We appreciate your business here at Arlington Acura in Palatine.

December 20, 2021

Excellent fast service. The rep was very friendly, courteous and professional. Very happy with everything. More

by Suresh
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Farmandi
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Dec 20, 2021 -

Arlington Acura in Palatine responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

Dec 20, 2021 -

Suresh responded

a true customer focused dealership. Great service , superb employees!

December 17, 2021

Good deal, professional, follow-ups were addressed, addressed and fixed potential issues that came up with purchased car. More

by JGUERR5
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephen Gonzales
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Dec 17, 2021 -

Arlington Acura in Palatine responded

Congratulations on your new purchase! It's great to hear that we were able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Arlington Acura in Palatine!

December 17, 2021

Very happy with the service I always receive.and Mark is great at explaining things. More

by SDANCE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Neitzke
Report | Print
Dec 17, 2021 -

Arlington Acura in Palatine responded

Thank you so much for taking the time to leave us a great review. We're thrilled to hear that you found your experience with Mark to be a positive one.

December 16, 2021

I had a very a very pleasant experience and the service dept took car of the problems with my vehicle. More

by ut4007
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Farmandi
Report | Print
Dec 16, 2021 -

Arlington Acura in Palatine responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

December 16, 2021

Excellent service very fast and clean They explain very clearly the condition of the vehicles and good treatment….. More

by ULISESOCHOA1995
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Neitzke, Aamer Ali, Adrian Pawlikowski, Sergio Ramos, Derec Jordan
Report | Print
Dec 16, 2021 -

Arlington Acura in Palatine responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Arlington Acura in Palatine!

December 16, 2021

Excellent service as always! I come to this dealer for all my service needs and they are prompt and easy to schedule appointments More

by COLLEENIRVIN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Neitzke
Report | Print
Dec 16, 2021 -

Arlington Acura in Palatine responded

Colleen, Thank you for taking the time to share your thoughts on working with Mark and our team. We're glad to hear we delivered such a great experience!

December 15, 2021

Buyers Beware! We have been trying to cancel our warranty and GAP since August!!!! It’s now December!!! Signed all the required docs back on November 4th. They are required to provide us a prorated refund of More

by Stacey
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Ideen Ghaffari
Report | Print
Jan 01, 2022 -

Arlington Acura in Palatine responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully we can get to the bottom of this.

Jan 01, 2022 -

Stacey responded

Yes! Nobody has called us back yet! Only get this automated response. We want our prorated refunds that we have been trying to obtain for several months from you only to find out you still haven’t submitted the paperwork to the administrator of the warranty or the GAP administrator! My husband provided everything to Ideen in person three months ago!!! Nobody is calling us back or doing anything about this and if needed I will be contacting the FTC to file a complaint with them cause I can see this is a trend with this dealership. It’s unfortunate you treat people like this.

December 15, 2021

Excellent service department. Took care of all my concerns. Thank you Mark really appreciate your help. More

by sussman4509
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Neitzke
Report | Print
Dec 15, 2021 -

Arlington Acura in Palatine responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with Mark here at Arlington Acura in Palatine.

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