Arlington Acura in Palatine

Staff was very attentive. I appreciated the estimate of the repair timeframe at the start of service. the repair timeframe at the start of service. More

Great place to service your vehicle. Very polite and Professional. Great price for your wallet. Professional. Great price for your wallet. More

Great work as always from this top notch dealer. They consistently provide outstanding customer service and quality service. consistently provide outstanding customer service and quality service. More

The Internet Price is Not Real - Many Mandatory Fees Why was the previous rating removed? Do dealers have the ability to remove ratings they do not like? Current used car purchasing realit Fees Why was the previous rating removed? Do dealers have the ability to remove ratings they do not like? Current used car purchasing reality with Arlington Acura: 1. The price on the internet is not the real price. 2. The quote you receive when you inquire about the car on the internet is not the real price. 3. When you respond to your quote via email and request what mandatory fees will be part of the deal, you will not get the courtesy of a response. And yes, I called the Internet sales number requesting the same info and I never received a call back. 4. When you go to the dealership (because they seemingly won't respond to your email or voice message if you want to know the real price before you get to the dealership) you will learn they will add minimally $1700 to the used car price on the internet by adding "services" to the car that come with approximately a 500% profit margin - "etching" and "appearance protection". That then becomes the actual price. 5. On the sales floor, the great and wondrous Wizard of Oz (sales manager) sits behind his curtain (counter) and dispatches his salesman back and forth to basically tell you about how hot the car market is now and how non-negotiable the prices of these additional high margin "services" are. I cannot tell you if those additional "service amounts" are truly non-negotiable or not and I do not know what shenanigans may occur in the Finance (closing) office after they purposefully try to exhaust you on the sales floor. I left after my salesmen's second return trip from the Wizard because I could not tolerate the earlier lack of ethics in advertising combined with the subsequent and unnecessary drama in the sales process. I am not naïve, I have purchased many used cars, but this process has become even more unnecessarily dirty recently. About two weeks the car I wanted was on Carmax with a few less miles. Their process was much more transparent and I so I purchased my used MDX from them. Maybe I paid a little more. But I somehow doubt it. And frankly, I don't care. I simply felt more respected throughout their sales process. I knew the price from the outset. Arlington Acura's Internet Sales Team, Mr. Useini in Used Car Sales, and the entirety of the Arlington Acura senior management team needs to rethink how they want to earn their customers' respect and then their long term business. Yes, Arlington Acura can get away with the current yellow brick road psychodrama for now - as they and many others have done in the past. But people will remember the disrespect they were shown and over time they will find alternatives that suck less. Like I did. I understand today's marketplace. It is a seller's market. Prices are high because inventory is low and demand is steady. But that does not excuse a lack of ethics in business practices. Treat your customers with respect. Advertise the real price. Failing that, provide the mandatory fees in the text of the ad. Failing that, at least provide the mandatory service fees in the internet quote you provide. And lastly, failing that, at least respond to an email that asks for those fees. Don't make someone drive 30 minutes to your dealership to learn about these fee More

Getting a loaner car is a complete, and demeaning hassle now. Photocopies of DL, insurance, and giving a credit card is outrageous. I was treated like a suspicious stranger, even though I bought 2 cars th now. Photocopies of DL, insurance, and giving a credit card is outrageous. I was treated like a suspicious stranger, even though I bought 2 cars there and a decade of maintenance. They lost a customer yesterday. More

It was nicely done. Thanks to Chris’ service. I have no other words to say! other words to say! More

It was easy to schedule online appointment. Friendly customer service & no pushy recommendations. Steve was very helpful customer service & no pushy recommendations. Steve was very helpful More

The service I receive from Mark, Chris and Aamer is ALWAYS the best and very professional. They answer all my questions and get the job done quickly with a very fair price. I will definitely come back ALWAYS the best and very professional. They answer all my questions and get the job done quickly with a very fair price. I will definitely come back there in the future and recommend them to all my friends. More

Service work was efficient, thorough, and timely. All work was thoroughly explained without pressure. Car was returned washed and dried. work was thoroughly explained without pressure. Car was returned washed and dried. More

Everything was handled exactly as it should have been--and as I'd hoped it would be. The service people really know what they're doing. been--and as I'd hoped it would be. The service people really know what they're doing. More