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Arlington Acura in Palatine

Palatine, IL

4.6
1,660 Reviews

1275 E Dundee Rd

Palatine, IL

60074

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1,660 Reviews of Arlington Acura in Palatine

October 26, 2021

I felt cheated by the extra charges added to my used car purchase. I was required to pay for expensive external and internal stain treatment that was added to the car before I bought it. The price I paid en More

by Shopper 2011
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ideen Ghaffari, Scott Mattran
Nov 12, 2021 -

Arlington Acura in Palatine responded

We're sorry to hear about your experience, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. If you don't mind me asking, what is your first and last name so that we can check our system and review your deal? If you'd prefer to speak on the phone or via another forum, please feel free to contact us directly or let us know the best way to contact you and we will reach out.

October 21, 2021

It's always a pleasant experience to bring my car in for service at Arlington Acura. The service department is always efficient and the waiting area is away clean and comfortable. I recently brought my TL More

by Frank
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Neitzke
Oct 21, 2021 -

Arlington Acura in Palatine responded

Thank you, Frank, for choosing Arlington Acura in Palatine, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

October 21, 2021

I am on my own and a senior and find the service people to be extremely helpful. I appreciate their specials and the confidence I have in their workmanship and the Acura brand. More

by LISAGINSBURGH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service manager came out to talk to me, maybe Jim? Would give him 5 stars, Mark Neitzke
Oct 21, 2021 -

Arlington Acura in Palatine responded

We appreciate your business, Lisa, and our team looks forward to serving you again soon!

October 20, 2021

Mark does a great job…always a great experience!!! Would highly recommend to anyone and everyone. More

by EDPARK10
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Neitzke
Oct 20, 2021 -

Arlington Acura in Palatine responded

Thanks for sharing your thoughts about your experience with Mark here at Arlington Acura in Palatine. We appreciate your business and hope to see you again soon!

October 19, 2021

Adrian was wonderful to deal with. Highly recommended as a sales rep. Easy pleasant transaction. More

by SARAHCENTURY21
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adrian Pawlikowski
Oct 19, 2021 -

Arlington Acura in Palatine responded

Thank you, Sarah, we are very happy to hear that Adrian provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

October 18, 2021

The service offered was great. Estimated time given was perfect. The car was returned cleaned. More

by milin85
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aamer Ali
Oct 18, 2021 -

Arlington Acura in Palatine responded

Thank you so much for your excellent review! We are so glad that Aamer had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Arlington Acura in Palatine. Please don't hesitate to reach out if you need anything else.

October 18, 2021

Mark was great and I appreciate him taking the time and explaining services I needed for my car More

by BONACECI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Neitzke
Oct 18, 2021 -

Arlington Acura in Palatine responded

Thank you for your business and this review. We're happy to hear Mark was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

October 15, 2021

Great experience. Brought and serviced car with them for past few years. Trustworthy and professionals. More

by SHAHZADSYED01
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aamer Ali
Oct 15, 2021 -

Arlington Acura in Palatine responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Arlington Acura in Palatine.

October 13, 2021

Dan and his crew let me know the status of my car issues in a timely matter. More

by BING249
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Duran
Oct 13, 2021 -

Arlington Acura in Palatine responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Dan met your expectations. Thank you again for choosing Arlington Acura in Palatine, we look forward to having you as one of our valued customers for many more years to come!

October 13, 2021

Easy to work with, honest, professional, and quick. Sam was very knowledgeable and made my car burying experience seamless. More

by shaena.leuthe
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Samuel Dibashi
Oct 13, 2021 -

Arlington Acura in Palatine responded

Shaena, Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

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