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Arlington Acura in Palatine

Palatine, IL

4.6
1,663 Reviews

1275 E Dundee Rd

Palatine, IL

60074

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1,663 Reviews of Arlington Acura in Palatine

April 21, 2021

Had a warning light came on Mark in service very helpful in trouble shooting the issue and I was able to get my car I'm the same day. After tech diagnosed and found issue was done in very short time. Th More

by dtom
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Omar Shabaz, Christopher Clark, Mark Neitzke, Aamer Ali, Jeremy Hardman
Apr 21, 2021 -

Arlington Acura in Palatine responded

Thank you for taking the time to share your thoughts on working with Mark and our team. We're glad to hear we delivered such a great experience!

April 20, 2021

Service was quick and courteous. Service rep. , Mark, did a great job. One minor issue, the tires were rotated, but the tire pressure was below the recommended 35 psi when I picked up the car. More

by bobfabsik1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Neitzke
Apr 20, 2021 -

Arlington Acura in Palatine responded

Thank you for sharing your thoughts about your experience with Mark here at Arlington Acura in Palatine. We apologize for the tire pressure being below recommended psi when your vehicle was returned. We do appreciate your business and hope to see you again soon!

April 19, 2021

Service was fast and attentive. Tire was punctured and in short order I was on my way. Jeremy's personableness always matters. I'm most appreciative. More

by BERNADETTEHERMAN6
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Hardman
Apr 19, 2021 -

Arlington Acura in Palatine responded

Bernadette, Thank you for your business and this review. We're happy to hear Jeremy and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

April 14, 2021

The service department was prompt and helpful Chris Clark answered all my questions that I had My car was returned to me washed which I appreciate More

by EUGENE.JAGODZINSKI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christopher Clark
Apr 14, 2021 -

Arlington Acura in Palatine responded

Eugene, Thank you for the kind words for Chris and our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

April 13, 2021

Chris was outstanding! Great experience and I will be back soon. We waited a very short time to get the added service suggested. Very good More

by gizzikathy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christopher Clark
Apr 13, 2021 -

Arlington Acura in Palatine responded

Thank you so much, Kathy, for your excellent review! We are so glad that Chris had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Arlington Acura in Palatine. Please don't hesitate to reach out if you need anything else.

April 13, 2021

Why you offer car wash, when they don’t even touch the back side, very disappointed about this, the front side all clean, but in the back no one even touch it,. More

by contactaglogistics
Recommend Dealer
No
Employees Worked With
Aamer Ali
Apr 30, 2021 -

Arlington Acura in Palatine responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn’t meet the standards customers have come to expect, but reviews like this help us improve. If you don’t mind reaching out to us so that we can speak directly, we’d love to address your concerns in detail.

April 10, 2021

Service was through, they told me I needed new tires. I actually knew that before I brought it in. Got a price from them, then compared it on line for the same tiers and they were very competitive. Saved More

by GZAKERASBCGLOBAL.M
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Omar Shabaz, Christopher Clark, Mark Neitzke, Aamer Ali, Jeremy Hardman
Apr 11, 2021 -

Arlington Acura in Palatine responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Arlington Acura in Palatine.

April 09, 2021

I have been very happy with the service and personal attention from Jeremy. He is professional and engaging to understand any concerns to make sure that I am totally satisfied. I have recommended Arling More

by RNZELLNER0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Hardman
Apr 09, 2021 -

Arlington Acura in Palatine responded

Thanks for sharing your thoughts about your experience with Arlington Acura in Palatine! It's great to hear you enjoyed working with Jeremy--we'll be sure to let him know. We appreciate your business & recommendation, and we hope to see you again soon!

April 09, 2021

Top service - this dealership including service department never disappoints. Came in for a routine maintenance on my vehicle - no issues as always - the car was washed and super clean that’s a hug More

by db
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aamer Ali
Apr 09, 2021 -

Arlington Acura in Palatine responded

Thank you for choosing Arlington Acura in Palatine, and thanks for your review--your feedback and rating mean a lot to us. We're glad we were able to provide a hassle-free service experience, and we look forward to seeing you again!

April 08, 2021

Best service department anywhere. Mark and Jeremy took care of me for 14 years. I had to move wish I could move them. Best in class team. More

by kellar.jeffrey
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Omar Shabaz, Christopher Clark, Mark Neitzke, Aamer Ali, Jeremy Hardman
Apr 08, 2021 -

Arlington Acura in Palatine responded

Jeffrey, Thank you for your very kind review. Mark and Jeremy strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Arlington Acura in Palatine.

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