Arlington Acura in Palatine

The service department was prompt and helpful Chris Clark answered all my questions that I had My car was returned to me washed which I appreciate answered all my questions that I had My car was returned to me washed which I appreciate More

Why you offer car wash, when they don’t even touch the back side, very disappointed about this, the front side all clean, but in the back no one even touch it,. back side, very disappointed about this, the front side all clean, but in the back no one even touch it,. More

Chris was outstanding! Great experience and I will be back soon. We waited a very short time to get the added service suggested. Very good back soon. We waited a very short time to get the added service suggested. Very good More

Service was through, they told me I needed new tires. I actually knew that before I brought it in. Got a price from them, then compared it on line for the same tiers and they were very competitive. Saved actually knew that before I brought it in. Got a price from them, then compared it on line for the same tiers and they were very competitive. Saved me a trip to the tire store. More

I have been very happy with the service and personal attention from Jeremy. He is professional and engaging to understand any concerns to make sure that I am totally satisfied. I have recommended Arling attention from Jeremy. He is professional and engaging to understand any concerns to make sure that I am totally satisfied. I have recommended Arlington Acura in Palatine to neighbors even though there are closer Acura dealerships More

Top service - this dealership including service department never disappoints. Came in for a routine maintenance on my vehicle - no issues as always - the car was washed and super clean that’s a hug department never disappoints. Came in for a routine maintenance on my vehicle - no issues as always - the car was washed and super clean that’s a huge plus. More

Best service department anywhere. Mark and Jeremy took care of me for 14 years. I had to move wish I could move them. Best in class team. care of me for 14 years. I had to move wish I could move them. Best in class team. More

Added on a $1500 tire and wheel package without me signing for it. Also sold me car with oil and radiator leak that I didn’t notice until 3 days later after I bought and they refused to repair. signing for it. Also sold me car with oil and radiator leak that I didn’t notice until 3 days later after I bought and they refused to repair. More

Sales rep worked hard with me and represented the dealership well. The exec I met with for the financial aspects was well versed and personable. Very friendly, professional group. Fifth auto I’ve pur dealership well. The exec I met with for the financial aspects was well versed and personable. Very friendly, professional group. Fifth auto I’ve purchased from a Rohrman dealership. More

The dealership service center is great. Easy and convenient to make an appointment. The service managers are friendly, courteous and are very efficient in getting my car into the service areas. Co convenient to make an appointment. The service managers are friendly, courteous and are very efficient in getting my car into the service areas. Communication between the service manager is usually very good and informative. My service manager Aamer was friendly, efficiently checked me in and took care of an issue (along with Agron Useini) I had regarding a couple of complimentary oil change/tire rotation coupons that I was supposed to have received but never received them. Aamer said that he updated my customer profile indicating that I am to receive future complimentary oil change/tire rotation service as promised to me when I signed my new car lease. So far so good. The only negative was that Aamer said that it would take about an hour for my car to be serviced and I even received a text from him saying that if I had any questions, I can text him back. After about an hour and 10 minutes, I texted him and asked him what was the status on my car but he never replied to my text. After about 10 minutes I then went back to the service area and saw him and asked him the status of my car. He said the car was done and next in line to be washed. I went back to the waiting area for about 15 minutes and saw that my car was washed and parked. I then went back to the service area again and told him that my car was washed so he then said that I can go get my car but never received any paperwork. As I started to leave to get my car another person asked me my name and then gave me my paperwork . Based on my previous experiences with my car being serviced, this communication between the service manager and me was lacking and not very good. Hopefully, this survey feedback will be read and I'm sure my next visit and service manager communication will be back to it's usual superb self. More